Shawna R. Baggett

Shawna R. Baggett

Objective: My work experience has been focused in secretarial, inventory and customer service, where I have held various responsibilities. I am very proficient on many computer software systems and am a quick learner.

Qualifications: Computer/ Software Systems Experience

Wilke-Thorton software program

Microsoft Office

Peachtree Accounting software

AS-400 (MAPICS/BPCS)

Lotus Notes

CCC Pathways

Audatex

Employment

December 2009- July 2016 Hawk Services Philadelphia, PA

Secretary/Customer Service

-Answer phones and schedule appointments; manage office and handle all payments for services rendered; prepare bank deposits and write checks for out-going bills; follow-up on estimates and confirm next day’s appointments, schedule and follow up on all service calls, log all customer information into data base, purchasing, maintain inventory, placed special orders for custom parts

February 2008- September 2008 Rob’s Automotive, Bristol, PA

Administrative Assistant

- Entered invoices for materials received into computer system; crossed estimates and supplements ; spoke with customers, dealerships and insurance companies about status of vehicles and questions on repairs

June 2006- May 2007 Jones Apparel Group, Bristol, PA

Allocator

- Allocated materials to customer orders per priority and requirements; coordinated with customer service to make sure requirements were met and orders filled

March 2004- September 2005 Hygrade Metal Moulding, Bethlehem, PA

Inventory/Production Clerk

- Entered daily production from plant production sheets, receipt of materials, applicable production data into Excel spreadsheets for Production Manager; daily cycle count of inventory; filing

November 2000- August 2003 Victaulic Co. of America, Easton, PA

Data Entry Clerk

- Entered part codes and bills of materials from production drawings; Filing, data entry; participated on cost control board; interfaced with engineers on questions and problems with production drawings

July 1996- November 1998 United States Air Force, Tucson, AZ

Munitions Systems Specialist

- Managed custodian accounts; removed munitions from trucks, and stored in facilities according to classification; delivered munitions to flight line per aircraft requirements

References Available upon request