Relationships:Reports to the Duty Manager/Owners

Job Description

Position:Food and Beverage Assistant

Department:Food & Beverage

Objective

To look after our guests’ needs in the Restaurant and Functions. To develop and maintain the respect of the staff and management.

Responsibilities

Provide a sincere welcome for our guests
Identify their needs and ensure their repeat business.
To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.
Work with Duty Manager to develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.
To be aware of press and public relations.

To maintain stock levels for both food and drink
To ensure knowledge of product, both food and drink, is comprehensive and provide guests with advice
To have a knowledge of food allergies and advise guests.
To evaluate sales performance and product on a regular basis in order to recognise challenges for the future.
To ensure effective daily communication with Reception, Housekeeping, Bistro and Kitchen.
To carry out room and equipment checks ensuring standards are being met.

To ensure all Statutory Regulations are adhered to.
To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.

To work to the Mackays HotelStandards.
Ensure your own external development by being available for working visits to other hotels and restaurants at least 3 times per annum.
Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
To comply with all policies and procedures as written in the staff handbook.
To ensure that you are trained to up hold the conditions of the Health and Safety Policy.

I have read and fully understand my job role and responsibilities within Mackays Hotel,

Signed by:

Name:

Signature:

Date:

March 2016