Min Zhang

Professor, Department of Business Administration,

College of Management and Economics

Tianjin University, Tianjin, P R China

Workplace
Room #901,Blk C, Building #25
#92, Weijin Rd, Nankai District, 300072, Tianjin, P R China
E-mail: /

Education

2003-2006 PhDManagement Science & Engineering, Tianjin University, China

2000-2003 MScMaterial Engineering, ShandongUniversity, China

1996-2000 BScMaterial Engineering, ShandongUniversity, China

Professional Experience

2014-nowProfessor Department of Business Administration,

College of Management and Economics, Tianjin University

2010.8-2011.8Visiting ScholarPamplin College of Business, Virginia Tech, USA

2008-2014Associate ProfessorDepartment of Industrial Engineering,

College of Management and Economics, Tianjin University

2006-2008Assistant Professor Department of Industrial Engineering,

College of Management and Economics, Tianjin University

Honors and Awards

[1]The Second Level Award of the 14th Tianjin Social Science Research Award, Tianjin Municipality Government, 2016. (Zhen He, Shuguang He, Min Zhang, Liangxing Shi)

[2]Excellent Master Degree Dissertation Advisor of Tianjin City, 2015.

[3]The First Level Award of the 12th Tianjin Social Science Research Award, Tianjin Municipality Government, 2010. (Zhen He, Min Zhang, Liangxing Shi, Shuguang He, Xiaosong Zhao)

[4]The First Level Award of the 11th Tianjin Social Science Research Award, Tianjin Municipality Government, 2008. (Zhen He, Min Zhang, Gang Yue, Yajuan Han, Liangxing Shi)

Teaching & Research

TEACHING

UNDERGRADUATE COURSES

Operations Management

Production Planning & Control

Introduction to Management

PhD COURSES

Sociology of Organizations

MBA COURSES

Quality Management

Operations Management

Six Sigma Management

RESEARCH FOCUS

Quality Management

Service Quality

Six Sigma Management

StatisticalQuality Control

SELECTED RESEARCH PROJECTS

[1]2016-2019, Service quality measurement and improvement of Omni-channel retailing companies in the context of mobile Internet.Supported by National Natural Science Foundation of China, Grant No. 71572122

[2]2016-2019, Quality management and service quality. Supported by Tianjin University.

[3]2014-2017, Effect of e-retailer service recovery system on organization performance in the B2C context. Supported by Ministry of Education of the People’s Republic of China, Grant No.14YJC630194.

[4]2009-2011, Study on control and diagnosis methods in multivariate auto-correlated processes. Supported byNational Natural Science Foundation of China, Grant No. 70802043.

[5]2008-2010, The study of statistical process control methods in multivariate auto-correlated processes,Supported by Ministry of Education of the People’s Republic of China, Grant No.20070056130.

SELECTED JOURNAL PAPER PUBLICATIONS

Quality Management

[1] Min Zhang*(corresponding author), Biying Jin, G. Alan Wang, Thong Ngee Goh, Zhen He. A study of key success factors of service enterprises in China.Journal of Business Ethics,2016, 134(1), 1-14.(FT45)

[2] Zhen He,Yujia Deng, Min Zhang*(corresponding author), Xingxing Zu, Jiju Atony. An empirical investigation of the relationship between Six Sigma practices and organizational innovation. Total Quality Management & Business Excellence,2017, 28(5-6): 459-480.

[3] Jingjing Xiong, Zhen He, Ke Ben, Min Zhang*(corresponding author).Development and validation of a measurement instrument for assessing quality management practices in hospitals. Total Quality Management & Business Excellence,2016, 27(5), 465-478.

[4] Min Zhang*(corresponding author), Xujing Dai, Zhen He. An empirical investigation of service recovery in e-retailing: An operations management perspective. Journal of Service Theory and Practice, 2015, 25(3), 348-367.

[5] Min Zhang*, Wei Wang, Goh T. N., Zhen He. Comprehensive six sigma application - A case study.Production Planning & Control,2015, 26(3), 219-234.

[6] Min Zhang*(corresponding author), Lili Huang, Zhen He, Alan Wang. E-service quality perceptions: An empirical analysis in Chinese e-retailing industry. Total Quality Management & Business Excellence, 2015, 26(12), 1357-1372.

[7] Zhen He, Xutao Zhang, Guiqing Xie, Min Zhang*(corresponding author). Earphone terminal quality improvement through sequential experimental design. International Journal of Quality and Reliability Management, 2015, 32(7), 693-702

[8] G. Alan Wang, Xiaomo Liu, Jianling Wang,Min Zhang*(corresponding author), Weiguo Fan. Examining microscopic-Level knowledge sharing processes in online communities. Information Systems Frontiers, 2015, 17(6), 1227-1238.

[9]Zhen He, Xu-Tao Zhang, Min Zhang*(corresponding author). Reducing voluntary turnover rate of dispatched employees by the DMAIC process. Total Quality Management & Business Excellence. 2014, 25(7-8),842-855.

[10] Min Zhang*(corresponding author), Yueyue Xie, Lili Huang and Zhen He. Service quality evaluation of car rental industry in China. International Journal of Quality and Reliability Management, 2014, 31(1), 82-102

Quality Engineering

[1] Min Zhang, Xuejun Hou, Zhen He, Yahui Xu*(corresponding author). Performance comparison for the CRLcontrol charts with estimated parameters forhigh-quality processes. Quality Technology & Quantitative Management, 2017, 14(1): 31-43.

[2] Min Zhang*(corresponding author), Yahui Xu, Zhen He, Xuejun Hou. The effect of estimation error on risk-adjusted survival time CUSUM chart performance. Quality and Reliability Engineering International, 2016, 32(4), 1445-1452.

[3] Yang Zhang, Zhen He, Min Zhang, Qing Wang*(corresponding author). A Score-test-based EWMA control chart for detecting prespecified quadratic changes in linear profiles. Quality and Reliability Engineering International. 2016, 32(3), 921-931.

[4] Zuo Ling, Zhen He, Min Zhang*(corresponding author), Fadel M. Megahed.An image-based multivariate generalized likelihood ratio control chart for detecting and diagnosing multiple faults in manufactured products. International Journal of Production Research,2016, 54(6), 1771-1784.

[5] Zhen He, Ling Zuo, Min Zhang*(corresponding author). Image data process control based on generalized likelihood ratio. Journal of Systems Engineering, 2016, 31(1), 127-134. (In Chinese)

[6] Zhen He, Panpan Zhou, Min Zhang*(corresponding author), Thong Ngee Goh. A review of analysis of dynamic response in design of experiments. Quality and Reliability Engineering International.2015, 31(4), 535-542.

[7] Ketai He, Min Zhang, Ling Zuo, Theyab Alhwiti, Fadel M. Megahed*. Enhancing the monitoring of 3D scanned manufactured parts through projections and spatiotemporal control charts. Journal of Intelligent Manufacturing,2014, Online available, doi: 10.1007/s10845-014-1025-1.

[8] Min Zhang(corresponding author), Guohua Nie, Zhen He, Xuejun Hou. The Poisson INAR(1) one-sided EWMA chart with estimated parameters. International Journal of Production Research, 2014,52(18), 5415-5431.

[9]Yang Zhang, Zhen He, Liang Shan, and Min Zhang*(corresponding author). Directed control charts for detecting the shape changes from linear profiles to quadratic profiles.International Journal of Production Research.2014,52(11), 3417-3430.

[10]Min Zhang*(corresponding author), GuoHua Nie, Zhen He. Performance of cumulative count of conformingchart of variable sampling intervals withestimated control limits.International Journal of Production Economics,2014, 150(4), 114-124. .

[11] Min Zhang*(corresponding author), Alan Wang, Shuguang He, Zhen He. A modified multivariate process capability index using principal component analysis. Chinese Journal of Mechanical Engineering, 2014, 27(2), 249-259.

[12] Min Zhang*(corresponding author), GuoHua Nie, Zhen He. One-sided EWMA control chart for auto-correlated process of count data and its performance analysis. Journal of Systems Engineering, 2014, 29(2),280-288 (In Chinese).

[13] Min Zhang, F.M. Megahed*(corresponding author), W. H.Woodall. Exponential CUSUM charts with estimated control limits.Quality and Reliability Engineering International,2014, 30(2), 275-286.

[14]Shuguang HE, Gang Wang, Min Zhang*(corresponding author), Deborah F Cook. Multivariate process monitoring and fault identification using multiple decision tree classifiers. International Journal of Production Research. 2013, 51(11), 3355-3371.

[15]Min Zhang, Yiming Peng, Anna Schuh, F. M.Megahed, W. H.Woodall*(corresponding author). Geometric charts with estimated control limits.Quality and Reliability Engineering International. 2013, 29(2), 209-223.

SELECTED CONFERENCE PAPER

[1] Zhen He, Xiaoxi Yang, Min Zhang*(corresponding author), Guohua Zhang. Measuring service quality in Telematics service: Development and validation of multidimensional TeleSevQ scale. The 19th QMOD Conference on Quality & Service Sciences. 2016, Rome, Italy.

[2] Min Zhang, Xueping He, Liangxing Shi, Xiaoxi Yang*(corresponding author). Service quality measurement for Omni-channel retail: Scale development and validation. The 15th Korea-China Quality Symposium, 2016, Nanjing, China.

[3] Yujia Deng, Zhen He, Jiju Antony, Min Zhang, Babak Taheri. Six Sigma and organizational performance: A systematic review of empirical evidence and agenda for further research. The 6thInternational Conference on Lean Six Sigma. 2016,Edinburgh, UK.

[4] Min Zhang*(corresponding author), Weicheng Wang, Zhen He. Quality management maturity for industrial equipment manufacturers in China. The 14th Korea-China Quality Symposium, 2015, Jeju, Korea.

[5] Min Zhang*(corresponding author), Xueping He. Measurement instrument development for assessing service quality in Omni-channel retailing. International Association for Chinese Management Research Workshop, 2015, Tianjin, China.

[6] Min Zhang*(corresponding author), Xujing Dai, Zhen He.An empirical investigation of service recovery in e-retailing: Operations management perspective. 17th QMOD Conference on Quality & Service Sciences. 2014, Prague, Czech Republic.

[7]Min Zhang*(corresponding author), Xujing Dai, Zhen He.An empirical investigation of service recovery in e-retailing industry.The 13th Korea-China Quality Symposium, 2014, Xi’an, China.

[8] Min Zhang*(corresponding author), Biying Jin, G. Alan Wang, Thong Ngee Goh, Zhen He. A study of key success factors of service enterprises in China. The 12th Korea-China Quality Symposium, 2013, Seoul, Korea.

[9] Min Zhang, Yiming Peng, Anna Schuh, F. M. Megahed, W. H.Woodall*(corresponding author).Reconsideration of Geometric chart with estimated control limits. 28th Quality and Productivity Research Conference, 2011, Roanoke, USA.

Selected Companies Consulted/Trained in QM or Six Sigma

Siemens (China)

Dell (China)

FAW (First Automotive Works in China)

Bao Steel—The biggest iron and steel company in the world

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