MINUTES FROM PATIENT PARTICIPATIENT GROUP 15th AUGUST 2012

PRESENT DORA KOSTIUK,OLECH KOSTIUK, JOHN RENDER,MARY RENDER,GEOFFREY RIGHTON, JOHN HOSKINS, MAXINE LEWIS, DR McLachlan, ANGELA CHANDLER, CATHERINE DICKINSON, JOHN INGALL,DENNIS BANCROFT,VICKY RHODES.

APOLOGIES

Apologies from Hilary Righton, Eric Pate, Shirley Tacey , Mrs Hoskins

Minutes taken by Geoff Righton.

  1. Minutes of last meeting (13th June) circulated and accepted.
  2. Maxine explained that in future, telephone calls to and from the surgery were to be recorded in order to provide a record of conversations and advice and also for the purpose of staff training. This would also provide an opportunity to assess how the triage system was operating. The move was received positively by the group. John Ingall praised the manner in which he had been treated over the ‘phone by reception staff.
  3. Following on from an AOB item from the last meeting Maxine explained the Living Will system by which a nominated person takes over the affairs of a person who is dying. In the event of a patient opting for this system the surgery is made aware and this is recorded electronically and in the patient’s notes.
  4. An update was provided on staffing.

Dr Carla Stanton (f) – Salaried GP, joined in July (3 days a week)

Dr Vidya Johnson (f) – GP Partner, will be joining in August (3 days a week)

Dr Kate Hainsworth (f) – Salaried GP, will be joining in September (5 days a week)

Dr Peter Wiesmann will be joining in October (4 days a week)

Dr Sonali Kinrawill be joining in November (5days a week)

Dr Ilyas leaves at the end of August and Dr Pipe at the end of September.

In addition, Dr Chandra Chinta, becomes a partner at the practice in September.

  1. Update on Appointment System-no alterations since last meeting.
  2. AOBs -Vicky drew attention to the Practice’s Newsletter which is on the website and available in the surgery.
  3. Any items for the newsletter can be forwarded to John Ingall -9274846.
  4. Vicky went through a list of patient priorities that in future could be surveyed to provide the basis for a series of action points that could be identified by the group.

These could include

ACCESS (Triage,appointments,telephone access, internet access)

CONTINUITY OF CARE (Dr Specific appointments,seeing Dr of patient’s choice)

PATIENT SERVICE (Reception, Referrals, Patient Care)

Dr McLachlan reminded the group of the importance that the clinical commissioning group placed upon engagement between patient groups and medical practices.

  1. Dennis Bancroft and the group thanked Dr Pipe for her work and contribution to the surgery and the group and wished her good luck for the future.
  2. Next meeting – 6.00pm Wednesday 17th October.