Jones Contemporary Management 2e – Errata
Please note the following changes to source and text data:
Page 78, Figure 3.3: Source: Adapted from “Implementing Process Management: A Framework for Action,” CMA Canada Management Accounting Guideline on Change Management, p. 5.
Page 79, Figure 3.4: Source: Garrison, Managerial Accounting, 6th Edition, McGraw-Hill Ryerson Ltd., p. 16.
Page 80, Table 3.2: Source: W. Edwards Deming Institute, “The Fourteen Points,” Out of the Crisis, Washington, DC, Copyright © MIT Press 1986.
Page 81, Management Insight, Footnote 6: “Select Foods Values Quality over Quantity,” Edmonton Journal, 2003; Material reprinted with the express permission of: “CANWEST NEW SERVICE”, a CanWest Partnership.
Page 88, Table 3.3: Source: Adapted from CMA Canada, Strategic Management Series, Management Accounting Guideline on Change Management.
Page 89, Table 3.4: Source: Adapted from CMA Canada, Strategic Management Series, Management Accounting Guideline on Change Management.
Page 91, Table 3.6: Source: Adapted from CMA Canada, Strategic Management Series, Management Accounting Guideline on Change Management.
Page 98, Cases in the News, Looking for Nirvana: Source: Teril Yue Jones, “Looking for Nirvana,” March 1999. Reprinted by permission of Forbes Magazine © 2005 Forbes Inc.
Page 138, A Manager’s Challenge: “Royal Bank of Canada has enjoyed 136 years as one of Canada’s most successful organizations.”
“On the front page of the 2003 annual report, Guy Saint-Pierre, C.C., then chairman of the board, under the caption ‘Earning Your Trust’ said, ‘…we recognize that the foundation of an organization’s governance is built on its ethics and the collective will of its directors, management and employees to express those values in their professional conduct. For us, good governance has always been the highest ethical standards of business practices and processes.’”
“To further demonstrate the RBC commitment to these principles, in his address to shareholders on February 27th, 2004 at the 135th annual meeting, President Gordon M. Nixon said on the topic, the ‘Importance of RBC’s vision to our stakeholders’:…”
Source:
Page 195, Cases in the News, Family Feud: Source: Fawzia Sheikh, “Family Feud,” February 2004.
Page 234, Cases in the News, The Great Canadian Dollar Store: Source: Norman Gidney, “Great Canadian Success Story,” TimesColonist, July 30, 2003: C1. Material reprinted with the express permission of: “Victoria Times Colonist Group Inc.”, a CanWest Partnership.
Page 291, Mangement Insight, Footnote 47: Source: P. Briger, “Stelco Files for Protection; Wage, Pension Battle Looms with Union,” CanWest News Service. January 30, 2004. Material reprinted wit express permission of: “CANWEST NEWS SERVICE”, a CanWest Partnership.
Page 317, Management Insight: “PropertyGuys.com is a new organization that has taken old marketing practices and integrated new technology to create a new and innovative approach to satisfying customers. PropertyGuys.com was formed in early 1998 in Moncton, New Brunswick.”
“After opening its first franchised office in January 2001, in Richibucto, NB, PropertyGuys.com now boasts 40+ franchise locations across Canada.”
“What makes PropertyGuys.com different from other ‘for sale by owner’ Web sites is that they offer a range of support services as well as the Internet advertising medium. PropertyGuys.com will install signage, take photos, and make themselves available before and after the sale.”
“PropertyGuys.com was nominated as a finalist in e-business leadership in the New Brunswick KIRA awards because it has taken an innovative idea and filled a gap in the real estate market. Ken LeBlanc, president of PropertyGuys.com, was named one of eastern Canada’s top 50 CEOs by Atlantic Business Magazine, and in 2002 PropertyGuys.com was awarded ‘Canada’s Young Entrepreneur’ award.”
Source:
Page 335, Cases in the News, Bombardier Diversifies: Source: Rasha Mourtada, “Top 75 Companies,” Canadian Business, 2003.
Page 338, A Manager’s Challenge: “The festival was very successful, and their performance attracted the attention of the Quebec government. Two years later they submitted a proposal to the Quebec government to perform at the celebrations for the 450th anniversary of Jacques Cartier’s arrival in Canada. During their performance, an accordion-playing, stilt-walking, fire-eating man named Guy Laliberte noticed the quality and enthusiasm the troupe brought to the stage, and cirque du soleil was born. Using Quebec cultural development funds from the provincial government in its early years, cirque du soleil developed a company that became renowned for its quality entertainment value.”
“cirque du soleil made a six-month run in Tokyo, established a European headquarters in Amsterdam, and started their first tour through Asia.”
“Also in 1999, cirque du soleil started a four-year European tour, introducing their first feature film, and produced and aired ‘Quidam,’ a television production that received recognition on a global scale. They now have activities happening on five continents, including five permanent production venues (in Las Vegas and Orlando) and six touring production companies around the world.”
“Since 1992 cirque du soleil has not received any grants from the Quebec government and in fact has funded itself solely on the cash flow that continues to grow from merchandise sales, IMAX productions, and continuous sell-outs of permanent shows and touring shows around the world.”
“Permanent theatres around the world are currently in development under the initiative of CEO Guy Laliberte and his cirque du soleil company.For example, there is a permanent theatrein developmentat the Tokyo Disney Resort and will premierin 2008.cirque du soleil is still seeking to eventually establish permanent theatres in New York, Paris, and London.”
“cirque du soleil makes extensive use of the Internet to maintain a linkage with their global customers.”
“With their unique style and concepts, there is no doubt that cirque du soleil has proven itself a leader in the global economy.”
“…cirque du soleil has proven that it can and will compete not only in the North American market, but in the rest of the world as well. cirque du soleil has captured the imaginations of almost forty million people since its debut in 1984. Leading the global entertainment industry with shows in over 90 cities worldwide, major awards won in Germany, New York, Toronto, and Paris, cirque du soleil is one of Canada’s most worldly known companies.”
“It is easy to see why Canadian Business Magazine has ranked cirque du soleil as one of Canada’s top 75 businesses of all time!”
Source:
Page 369, Cases in the News, NAFTA at 10: Source: Celeste Mackenzie, “NAFTA at 10,” October 2003.
Page 433, Management Insight, Footnote 28: A. Holloway, A. Wahl, Z. Olijnyk, and L. Bogomolny. “The best managers in Canada: Top CEO Clive Beddoe, Westjet Airlines,” April 2005.
Page 438, Cases in the News, Good Housekeeping: Source: Laura Bogomolny, “Good housekeeping,” , March 2004.
Page 458, Management Insight, Footnote 43: A. Holloway, A. Wahl, Z. Olijnyk, and L. Bogomolny. “The best managers in Canada: Most Innovative Exec Janice Wismer, Canadian Tire,” April 2005.
Page 487, Management Insight, Footnote 9: Source: S. Ruder, “Let Them Go or Try to Keep Them?” 2000.
Page 521, Cases in the News, Time to Pop the Question: Source: J. Douglas and T. Emond, “Time to Pop the Question: Are Your Employees Engaged?” Canadian News, Third Quarter, 2003. World At Work,