Job Title:Refugee Services Coordinator

Job Title:Refugee Services Coordinator

Supervisor (title):Service Team Leader

Exempt/Non-ex:Exempt

Department:Refugee Resettlement Services

Prepared by/date:Bedrija Jazic-1/16/2015 Approved by/date:Bethany Vause

Summary: (A brief description that summarizes the overall purpose and objectives of the position, the results the worker is expected to accomplish and the degree of freedom to act.)

The Refugee Services Coordinator oversees the Refugee Resettlement Services and is accountable for contract compliance and fiscal management. S/he develops and cultivates resources to support and expand program services. S/he represents Refugee Resettlement Services in communications with other service providers, community groups, employers and LIRS. S/he supervises, directly or indirectly, case management and job development staff as well as volunteers and interns. S/he guides staff in prioritizing service delivery tasks to ensure contractual compliance, timely delivery of core services, proper reporting, and, most importantly, to ensure that the needs of our most vulnerable clients are addressed.Parameters of service provision are spelled out in detail by our funders. Documentation demands are both rigorous and extensive.

Essential Functions: (The tasks, duties, and responsibilities of the position that are most important to get the job done. The responsibilities should be listed in the order of importance, with the highest priority functions first.)

1. Follow all Lutheran Services Carolinas policies and procedures.

1. Coordinate with agency staff, area service providers, volunteers and other service providers to assure self-sufficiency, independency and successful integration of RRS clients.

1. Supervise and direct staff through staff meetings, case file audits, reports and regular trainings.

1. Build and maintain effective working relationships with colleagues, clients, co-sponsors and volunteers, local providers and organizations.

1. Ensure compliance with all reporting requirements (monthly, quarterly and annual) as requested by PRM, ORR, LIRS and/or LSC. Supervise service provision and fulfillment of reporting requirements of the State Refugee Assistance Programs.Ensure compliance with CQI, confidentiality standards, contractual obligations and HIPAA guidelines in service delivery and case documentation.

1. Cultivate culture of teamwork and leadership development.

1. Work effectively with supervisor to achieve the priority mandates of the Refugee Service Coordinator position.

Supervisory Responsibilities, if any:(The scope of the person’s authority, including the positions that report to the incumbent.)

R&P, ICM, RAP Case Managers, MG and RAPJob Developers, Interpreters and other positions as necessary.

Working Conditions (please complete the information listed below):

__X__Usual office conditions.

_____Usual office conditions with occasional exposure to some *undesirable elements.

_____Frequent exposure to *undesirable elements.

*List the undesirable elements with the percent of the work day exposed to the elements.

1.______

2.______

3. ______

Physical Effort (please complete the information listed below):

The job duties require lifting of moving moderate to heavy materials as a regular part of the job: __X___ No _____ *Yes

*List the activity requiring physical effort, the weight or effort required (in pounds) and the percent of the work day spent in actual, hands-on movement of the weight:

ActivityWeight of Materials% of day

1.______

2.______

3. ______

Minimum Job Requirements:

Education and Experience: Bachelor’s degree and three years experience or Master’s degree and one year experience. Three years experience in management, administration and supervision.

Specific skills/abilities:Excellent reading, writing skills; Must be proficient in use of office and computer equipment; Must have awareness and sensitivity to the service population’s cultural and socio-economic characteristics.

Specialized knowledge, licenses, etc.: Valid NC or SC driver’s license; Transportation of client(s) in personal vehicle may be required

Success factors: (Personal characteristics that contribute to an individual’s ability to excel on the job.)

• Ability to calmly balance competing demands
• Sensitivity to cultural and socioeconomic differences
• Willingness to comply with extensive and rigorous documentation demands
• Attention to detail
• Discretion
• Good public relations and interpersonal skills
• Flexibility
• Proficiency in Microsoft Excel
• Willingness to make tough decisions in an environment of constrained resources
• Insight into human behavior and motivations
• Grant-writing skills and experience
• Bilingual
• Experience living in a developing country
• Compassion
• An optimistic attitude

This job description is not an employment contract. Lutheran Services Carolinas reserves the right to alter the job description at any time without notice.

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Employee Signature Date

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Supervisor SignatureDate