Job Description Continued
JOB TITLE:/ Program Manager / DATE: / 04/14/2017
PROGRAM / DEPT: / Adult Day Services San Francisco/Aging Support Services / REPORTS TO: / Aging Division Director
DIVISION: / Program Operations / Aging Support Services / SUPERVISOR OR MANAGER?: / Yes
STATUS: / Full Time (40 hours per week) / FLSA STATUS: / Exempt
NON-UNION or UNION: / Non-Union / UNION CLASSIFICATION: / N/A / UNION TITLE: / N/A /
Catholic Charities Adult Day Services - San Francisco program promotes Aging-in-Place by offering a safe, therapeutic environment to prevent premature placement in a residential facility. Older adults who may be suffering from memory impairments and/or physical disabilities attend 2-5 days a week while their family caregivers receive supportive services and respite.
Adult Day Services- San Francisco is a licensed Adult Day Program that is designed to enhance the participants’ quality of life and increase their independence. Participants enjoy a safe, fun and stimulating environment while families are eased of their constant responsibility of providing care. Seniors and adults with disabilities benefit from the health services, socialization, mental and physical stimulation, supervision and recreation offered.
The Program Manager is also responsible for all participant intakes, assessments and providing appropriate referrals and support for caregivers with the goal of providing and maintaining ongoing supportive services for caregivers and participants. Providing oversight and supervision to program assistants, kitchen aides and volunteers, the day to day operations of the program, and achieving program goals. and working as a member of a team promoting independence, enhancing the participants experience in the program and providing continuity of care for participants and primary caregivers.
- Coordinate the enrollment, intake and assessments of participants and inform clients about program operations, policies and procedures. Assist in the coordination and enrollment of participants in paratransit transportation. Maintain both a hard copy and electronic participant file.
- Collaborate with staff and involve authorized representatives in the development and implementation of care plans. Provide ongoing follow-up with families, caregivers and/or authorized representatives of program participants. Providing informal counseling for participants and family caregivers as needed.
- On an annual, or as needed basis, review and update as needed all intake, enrollment, and assessment materials.
- Implement and manage support group(s), trainings and educational materials.
- Service Management: Develop, maintain and improve standards for client service and written procedures and protocols for services.
- Operations: Monitors and directs day to day operations for assigned service area in compliance with Catholic Charities policies and procedures and requirements and according to State Licensing requirements and contract funders.
- Fiscal Management: In conjunction with the Division Director, responsible for sound fiscal management practices, to include develop, monitor and stay within assigned and approved budget.
- Communication: Consistently practice effective mission based communication across all levels throughout the organization.
- Leadership: Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision and values of the organization.
- Community: Develop and maintain positive professional relationships with collaborative service providers, funders, and communities.
- Employee Development: Supervisory responsibilities to include; hiring, promoting, compensating, training, disciplining, scheduling, directing, terminating, developing and performance management of employees.
- Strategic Planning: Develops strategic plans, sets objectives based on goals, mission and values, gathers input and knowledge of others, adjust and monitor plans as needed.
- Development: In conjunction with the Division Director, participate in the acquisition of new and renewals of foundation grants and government contracts and provide for reporting on funds received including writing of proposals, reports, letters and other communications.
- Revenue Management: In conjunction with the Division Director, responsible for managing all revenue sources to include contract renewals, acquisition of new contracts and/or fundraising, and collection of fees.
- Be trained and prepared to implement emergency procedures for group or individuals and tend to emergencies as they arise.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
- Bachelor's Degree in psychology, social work or a related human services field required.
- MSW or related Master's Degree in a related field preferred. (3+ years of directly related experience may be substituted.)
- Experience or training working with frail elders and their caregivers required.
- Experience or training in the care and supervision of clients in a licensed Adult Day Program or Adult Day Health Care Facility
- Minimum of one year experience in the management of a human services delivery system required and prior experience overseeing a direct service program are highly desirable.
- Prior experience working with government contracts and managing applicable regulations and reporting requirements.
Knowledge, Skills & Abilities:
- Substantial knowledge in the area of aging/seniors services and/or for people with disabilities and the San Francisco and Bay Area service network required.
- Knowledge of structure and content of Adult Day Care Services and Alzheimer's Day Care Resource Centers.
- Ability to think analytically, work with complex objectives, supervise and direct others and develop and foster teamwork and cooperation.
- Leadership abilities, teaching experience, ability to take-charge and/or make decisions as needed.
- Ability and experience in supervising and evaluating staff.
- Leadership capabilities, consensus-building skills, and ability to develop and motivate staff and inspire a team effort.
- Strong proven coordination skills and knowledge of community resources.
- Excellent computer skills including Microsoft Office software: Word, Excel, PowerPoint and Outlook.
- Excellent organizational skills, attention to detail, and follow through required.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills required.
- Second language skills in Mandarin/Cantonese, or Tagalog highly desirable.
- Promote a positive professional and organizational image in the community.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Clearances Required Prior to the First Day of Employment:Fingerprinting
Clearance: Required / TB Screening -
Negative Tuberculosis Test: Required / First Aid
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequentbending, standing, stooping, kneeling, reaching, twisting, and walking.
- Frequentlifting, pushing, and pulling.
- Frequentrepetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Driving is required for this position.
If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally exposed to outside weather conditions.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
- The worker is occasionally exposed to cleaning products.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.
- The worker is occasionally exposed to latex, bleach solution, cigarette smoke, and animals for pet therapy projects.
- The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
- The worker is subject to noise: Noise level in work environment can be moderate to excessive.
- The worker is subject to outside environmental conditions: No effective protection from weather.
- The work environment includes traveling using various modes of transportation.
- Noise level in work environment varies depending on daily activities.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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