Grill Product Knowledge Test
1
Spur
10 Steps of Service & Menu Test
Question Sheet Total = 80 marks
(Compiled 4 April 2003- BF)
Name (full):______
I.D. number:______
Store Name:______
Date:______
Marks: Service: ______% + Menu: ______% = Total Score: ______%
SERVICE TEST:
1)List the 10 Steps of Service Titles, as per the 10 Steps of Service Video: (10)
12
3
4
5
6
7
8
9
10
2)Greetings at the Door: List 2 reasons why is it important to give KIDDIES an extra special greeting at the front door: (2)
3)List 4 important procedures to follow while LEADING guests to their table: (4)
4)When you have seated a table that is not in your bay, what procedures will you follow: (2)
5)Besides introducing yourself & welcoming the guest, what other important info is to be given to the guests on the first visit to the table? (3)
6)List 2 reasons why the speed of the first drinks so important: (2)
7)When may an under aged person drink alcohol. (1)
8)Why must all cans of cool drink/ beer be opened at the table (1)
9)Explain how you would serve a Whiskey & Soda to a guest: (2)
10)When is a good time to offer a guest a second drink; what will you notice about the guests’ first drink? (1)
11)List 3 reasons why we write down our orders at the table, when taking an order: (3)
12)What is to happen if you are unaware of a stock item that the guest has already ordered? (3)
13) What are pre-drops (1) & when are they to be delivered to the table (1)? = (2)
What:When:
14)Who has the right of way in the store (who will you let pass first when you are walking in the store): (2)
15)When will you check if a guest is enjoying their meal?(1)
16)What will you NOT ask when checking on your guests meals: (1)
Total of THIS page =______/ 17
Total Service Test = 40 Marks
MENU TEST:
1)List 5 Starters that would be suitable to offer to Vegetarian Guests: (5)
a / db / e
c
/5
2)Name the 2 types of Cheeses found in a Nachos Mexicana: (2)
/2
3)List the 2 sauces that are served with the Chicken Wings: (2)
/2
4)List the portion weights of the following items: (6)
Spur Spare Ribs: ______g (1)
Fillet Grande: ______g (1)
Chops: ______g each (1)
T-Bone Spur: ______g (1)
Kiddies Ribs: ______g (1)
Hake: ______g each (1)
/6
5)List the toppings served on top of each of the following Burgers? (5)
Hawaiian Burger: ______(1)
Mushroom Burger: ______(1)
Goodie Burger:______(1)
Guacamole Burger:______(1)
Tex-mex Burger:______(1)
/5
6)List the questions you will ask a guest if they order a Schnitzel: (3)
/3
7)List the 5 basic Salads that will ALWAYS be found on the Valley: (5)
a / db / e
c
/5
8)Hake & chips: what is the hake coated with? (1)
/1
9)Which sauce is served with all the fish dishes? (1)
/1
10)What is a John Lee Special? (2)
/2
Total of THIS page = ______/ 32
11)Describe a Fruit Shake? (3)
/3
12)List the different ingredients found in/on a Caramel Mint Dream? (5)
/5
Total of THIS page = ______/ 8
Total = 40 Marks
Test Totals:
Service:
Page 1 = ______/ 23
Page 2 = ______/ 17
Service Total=______/ 40
% = Their mark divided by 40 % will equal ______%
Menu:
Page 4 = ______/ 32
Page 5 = ______/ 8
Menu Total =______/ 40
% = Their mark divided by 40 % will equal ______%
Service & Menu Totals =______/ 80
% = Their mark divided by 80 % will equal ______%
Please fill in %’s on the top of page 1