Elective Offerings September 10 14, 2017

Elective Offerings
September 10 – 14, 2017

Monday, September 11, 2017
1:00 pm – 2:40 pm

534: O&M Staffing Guidelines
This course will review the basic methodologies used to determine staffing levels for the Operations and Maintenance department. Focusing primarily on the systems used in the APPA Operational Guidelines for Grounds, Custodial and Maintenance, this course will provide an understanding of how to apply these systems. The various factors which can affect staffing levels will be discussed, a case study reviewed and other methods of calculating staffing levels evaluated.

Faculty Member: Tom Flood

541: Managing In-House Construction Services
Discuss effective processes and procedures for providing in-house construction services. Review staffing and organization, workload management and leveling, budgeting, recharge rate structures, billing procedures, and productivity and incentives to perform.
Faculty Member: Mark Stanis

552: Challenging Personnel: What to Do?
This class discusses the 10 categories of “difficult” people, looking at reasons why they are the way they are and provides some strategies for working with each group. Relates to the “whys” of decision-making or actions.
Faculty Member: Lynne Finn

572: Steam Plant Modeling
The course will address steam production & distribution modeling, including a discussion of the value of an accurate model of a steam system. Modeling allows for prediction and planning for change and improvements such as new loads, installation of distribution loops, piping sizing, identifying restrictions in distribution, plant capacity expansion a well as optimum equipment run time and coordination. This session will include discussion on dispatching models - optimizing plant efficiencies, complications of multiple plant modeling and potential for success. Handling plant operations that are currently operated by “legend” and preparing plant staff for change will also be covered.
Instructor: Bill Nelson
594: Lions, Marmots, and Bears, Oh My! (Integrated Pest and Wildlife Management)
Is your campus dealing with challenging pests like bed bugs or pigeons? Is your campus interested in reducing pesticide use due to health and safety concerns? Are you looking for safe, cost-effective, and long-term solutions to perennial issues? Join us for an in depth yet fun look into the evolving world of Integrated Pest and Wildlife Management. This session will explore the role of your departments’ maintenance staff, the use of thermal remediation for structural pests, wildlife management, and IPM in Grounds. The program will also cover emerging topics such as pollinator protection and environmentally sensitive mosquito control programs. Join this engaging class and learn how to “treat the source, not the symptom.”
Faculty Member: Ed von Bleichert

600: The Legal and Ethical Aspects of Purchasing
This session will examine legal and ethical concepts as they apply to the purchasing of goods and services in higher education. All organizational employees with purchasing authority should understand their legal responsibilities. The session will discuss various ethical dilemmas that can occur in the purchasing process and how to avoid them.

Faculty Member: Bill Harris

Monday, September 11, 2017
3:10 pm – 4:50 pm

520: Project Management
Project management isn't just about construction but is useful in any project that you are doing. This class will provide an overview of the five process groups of Project Management - initiating, planning, executing, controlling, and closing - and the project manager's roles and responsibilities.

Faculty Member: Mary Vosevich

528: Campus Safety and Security
This course will address the unique challenges of managing campus security and security programs. Topics will include such safety issues as lighting, communication systems, pedestrian safety, safe rides, broadcast alert systems, student activism, campus police models, and emergency telephones. Events on over the past year have brought campus safety to the forefront of higher education leadership. Participate in discussions of new safety initiatives occurring on campuses.
Faculty Member: Joseph Han

544: Principles of Interior Design
How does the designer balance the aesthetic requirements for color, texture and pattern within an institutional space with practical requirements for durability and maintainability? Examine a variety of product types, including floor and wall coverings and upholstery fabrics, and discuss selection criteria for different types of environments. Review the interior design process from initial concept through to installation.
Faculty Member: Jennifer Quail

545: Designing for Maintainability
Discuss procedures to assure that institutions achieve the best overall value from their investment in new or renovated facilities. Understand the balance between aesthetics and durability and how they both play an important role in design. Discuss the evaluation of facility designs based on life cycle costs and learn the questions to ask during the design process so that you help create an overall better product.
Faculty Member: Joel Sims

549: Big Data’s Impact on Facilities & Operations
Discover how Big Data is finding its way into the facilities management profession and how our industry is increasingly positioning itself to harness and leverage the explosion of data collection and processing. At the center of this facilities-related Big Data revolution is the deployment of building systems fault detection and diagnostic methodologies which hold the promise of moving our profession from a reactive service model to more of a predictive service model. Learn how employing a monitoring-based commissioning model, built on data analytics, holds the promise of providing more efficient building operations, retaining energy conservation gains, and lowering the risks to business continuity by using a predictive maintenance approach.
Faculty Member: Don Guckert

558: Metrics, Informatics & Performance
Modern facilities organizations are awash in a sea of data – from financial to work management, geospatial to building controls, organizations are collecting vast amounts of data. Too often, however, organizations simply use that data as a record of past outcomes rather than as a tool that supports forward-looking organizational decision making. This session will discuss how organizations can address this issue and begin to effectively use their data. Topics will include data, metrics, KPIs, benchmarking (including APPA’s Facilities Performance Indicators) and APPA’s newly launched initiative on Facilities Informatics.
Faculty Member: Chris Smeds
563: Managing Project Scope, Schedule & Budget
The interaction of scope, schedule and budget impacts many of our project, maintenance, and operations activities. This class explores each of these elements individually and seeks to understand the relationship among them as key drivers in our daily work. Attendees will engage in discussion and small group exercises in order to highlight the continuing tension among these elements and the need to keep them in balance.
Faculty Member: Michael Carmagnola

580: Public Speaking and Making Presentations
Fearless Presentations
Public speaking can present a challenge for many people. “What if I mess up during my presentation? What if the audience doesn’t like my presentation? What if I forget a part of my presentation? What if I look nervous during my presentation?” Sometimes, employees bypass promotions, and business owners bypass business opportunities rather than give a presentation. Learn how to develop a speaker’s mindset, overcome anxiety, gain outstanding presentation skills, and become more confident making presentations that achieve results in this interactive class.
Faculty Member: Steve Thweatt

Tuesday, September 12, 2017
1:00 pm – 2:40 pm

515: Business Communications
Learn the elements of effective written and oral communication. Class addresses style, audience analysis, format, presentation and delivery. Effective communication strategies for presentation and delivery. Effective communication strategies for professional settings will be discussed. Learn the difference between 'your need to tell' and 'your audiences' need to know'.

Faculty Member: Mary Vosevich

532: Preventative/Predictive Maintenance Systems
A comprehensive maintenance program relies on an effective approach to preventive and predictive maintenance. This session will address the key elements in establishing a preventive maintenance program and explore the challenges and benefits of sustaining the program.
Faculty Member: Chris Smeds

547: New & Emerging Products/Materials for Building Design
This class will focus on new and emerging products and materials suitable for use in the construction of higher education facilities. We live in an age where products are being developed at an exponential rate. It is important to keep up to date with new developments. Come see some new and interesting building products and materials. We will also identify some poor performing products as well as some “tried and true” building materials.
Faculty Member: Joel Sims

548: Facilities Design for Future Technologies
Discuss the technical parameters of the learning environments of the 21st Century Campus.
Learn the basic principles of designing learning spaces for multimedia presentation,
videoconferencing, and networked instruction. Understand how these basic principles can be
successfully applied to a variety of project types, including labs, classrooms, and the new breed
of flexible learning spaces. (Recommended prerequisite: 455 Emerging Technologies and the
21st Century).
Faculty Member: Mark Valenti

573: Disaster Prep & Business Continuity for tele and IT

This session will explore issues, challenges and considerations needed to develop a business continuity and disaster recovery plan for telecommunication and information systems. This session will examine key components of a business continuity plan from risk assessment to risk mitigation. Participants will examine various risk scenarios and examine response options that can be used to develop recovery plans.
Instructor: Craig Klimczak

589: Everything You Need and Want to Know About APPA’s Credentialing Program(1:00pm – 4:50pm) DO NOT PICK A 3:10 Elective on TUESDAY IF YOU CHOOSE THIS CLASS.
This comprehensive APPA Credentialing elective is designed to showcase all the preparatory materials available to you on APPA’s Customized Interactive Learning (CIL) portal. If you are interested in attaining an EFP or CEFP credential for one or more of your institution's staff members or yourself, this course will allow you to ask questions and get a very deep understanding of the following:

What is the EFP and CEFP and which one is right for me? What are the steps I must take to attain my credential and what resources does APPA provide? Why is attaining my credential so important to my professional development growth?

The second half of the course is a deeper dive into the specifics of our online Customized Interactive Learning (CIL) portal.

The CIL includes the following resources that will be explored in depth:

• All four core areas of the APPA Body of Knowledge

• Flashcards

• Practice exams

• Four core area quizzes and knowledge checks

• EFP and CEFP study guides

• Facilitated live and archived webinars

• Community forum space

601: How to Negotiate with Anyone
All of us negotiate all the time. Negotiation can be viewed as a game with predictable activities, players and rules. This session will discuss the various styles of negotiation and when to use them. Through classroom activities learn your type of negotiating style.
Instructor: Bill Harris

602: Central Control & Monitoring
Description Coming Soon!
Instructor: Cheryl Gomez

Tuesday, September 12, 2017
3:10 pm – 4:50 pm

524: Creating a Learning Environment in Facilities
With budgets being cut and employees being expected to do more with less, organizations are having to find effective and inexpensive ways to develop employees and prepare them for new roles. This session will explore a variety of creative and cost-effective programs to create a learning environment where staff are expected to learn and grow. This session will explore all the ways to develop staff and share the success stories of the program in preparing the organization for the future.
Faculty Member: Michelle Frederick

529: Emergency Preparedness
An increasing number of higher education institutions are placing more emphasis on emergency preparedness. Earthquakes, hurricanes, flooding, and other natural disasters have all taken their toll on our campuses. This presentation will include recounts of actual devastating events and offer models for a campus emergency preparedness plan. Discussion will include planning an emergency operations center, media relations, community coordination, reconstruction, and FEMA interaction.

Faculty Member: Joseph Han

554: Thought Leaders
The landscape of higher education is changing at a pace that makes it challenging to keep upwith the potential impacts on the facilities management world. The Thought Leaders Seriesfrom APPA can help prepare the facilities manager for the new challenges. This session willexplore the recent driving forces impacting higher education and the resulting changes that willmodify the way we do business. Recent monograph topics will be explored and issuesidentified that will be critical to the facility manager. Methods that the facility manager can useto gain a seat at the decision making table will utilize strategies and provocative questions topromote the discussions on campus.
Faculty Member: Keith Woodward

559: Sustainable O&M Programs
This course will provide an overview of O&M programs that are striving to be sustainable. This interactive session will explore what sustainability means to facilities managers, review the many questions and challenges presented by sustainability, as well as share practical success stories from around the country. Topics will include how campuses are structuring their sustainable O&M programs, current trends & new initiatives in waste management, water & energy conservation, tree & turf care, green cleaning, pest control, and more. The session will also look at developing appropriate metrics and how to effectively use them in related outreach programs.
Faculty Member: Ed von Bleichert

561: Introduction to Blueprint Reading
This hands-on fundamentals course is designed for individuals in facilities administration and operations who are responsible for reviewing design drawings for campus projects. Learn the techniques for reviewing and interpreting plans and elevations by envisioning three-dimensional space from a two-dimension representation. Review how architectural and engineering drawings, better known as "blue prints", once reproduced for review, are structured, layered, detailed, cross- referenced and more.
Faculty Member: Sadie Greiner

596: Building Commissioning
Learn about the process of building commissioning, why it is necessary, and how its helps deliver fully functional facilities. Discuss the process from project programming through design, construction and into occupancy, operation, and maintenance. Review the costs and benefits of commissioning and explore how to tailor the commissioning process to the way an institution does business.
Faculty Member: Bob Tandy

605: Panel Discussion – EU Hot Topics
Instructor(s): EU Faculty

Thursday, September 14, 2017
1:00 pm – 2:40 pm

517: Tearing Down Organizational Walls
In facilities organizations there is sometimes an “over-the-wall” syndrome. A design team tosses their finished plan over the wall to construction. This team tosses the plan back over the wall because of needed changes. The design team then tosses it over another wall back to the campus customer. These actions result in walls of resentment. They become sources of trouble between individuals, teams, and departments because we make judgments. These mental walls lead to rivalries, jealousy, and defensiveness. People gradually build stereotypes of others and act on those labels. Other people respond in kind, which breaks down the synergy within the organization. This session uses the construction of the Berlin Wall and its subsequent demolition 28 years later, as a metaphor for us as individuals to consider our paradigms and relationships with other people and other departments.

Faculty Member: Fred Gratto

521: APPA 101 & Credentialing

Do you want to be perceived and recognized as a professional in the field of educational facilities management? APPA is the gathering place for those of us engaged in the field of educational facilities management and dedicated to the ongoing evolution of its professionals into influential leaders in education. This course will introduce you to APPA’s outstanding programs and offerings. It will also discuss APPA’s highly sought after credentialing program that includes the Educational Facilities Professional (EFP) and Certified Educational Facilities Professional (CEFP).
Faculty Member: Mary Vosevich & Christina Hills

531: Customer Relations
Effective customer communication is essential for a successful facilities management organization. Discuss who the customers are, how we understand their expectations, and the steps we take to meet those expectations. Explore customer surveys, communication methods, training in customer service, and the ways to market the facilities organization.
Faculty Member: Polly Pinney

546: Design Standards
Learn how to communicate to the design consultant your campus needs in a new or renovated building. Review how to develop a set of institutional guidelines and standards for design consultants to utilize in the design of a campus project and how to contractually bind the consultant to your guidelines and standards. Discuss how to create feedback loops, for revisions to the standards, from the maintenance and custodial organizations and other stakeholders.

Faculty Member: Steve Thweatt

598: Programming & Planning Facilities Support Space
Description Coming Soon!
Instructors: Jay Klingel & Joe Bilotta

603: Panel Discussion: Emerging Trends in Operations & Maintenance
Description Coming Soon!
Instructors: Jay Klingel & Joe Bilotta

604: Chillers and Refrigerants
Description Coming Soon!
Instructors: Bill Nelson

Thursday, September 14, 2017
3:10 pm – 4:50 pm

510: Personal Enrichment – Preparing for Career Advancement in Facilities
A group of Institute faculty who are current or former senior facilities officers will offer their advice on what actions and preparations attendees can take to pursue progressive career paths in the profession. Questions related to education, professional development, leadership development, credentialing, APPA engagement, networking, working across organizational boundaries, serving leadership and colleagues, and other career building topics will be covered.