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Satisfaction Survey:
SIMA Questionnaire RESPONDENTs - 2016
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Province: / Click here to enter text. /
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*Optional
QUESTIONS
Content
- Do the questions ask for data over the right time period?
☐Yes ☐No
If not, please indicate whether the time period should be shorter or longer and why.
Click here to enter text. /- Are there duplicative questions?
☐Yes ☐No
Please indicate which questions you think ask for the same or similar information.
Click here to enter text. /- Are there questions that ask for “hard numbers” which you believe could be answered differently? For example, with a descriptive response or by checking boxes.
☐Yes ☐No
If so, please indicate the questions and suggest how the information could be collected differently.
Click here to enter text. /- How difficult was it for you to extract data from your internal systems to be able to respond in the manner requested by the Tribunal? Please elaborate
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- Do the questions reflect all the information that your firm believes the Tribunal needs to know about the Canadian and global markets in this case?
☐Yes ☐No
If not, please suggest additional questions that your firm believes would be useful.
Click here to enter text. /Clarity
- Are the definitions in the “Glossary” tab understandable?
☐Yes ☐No
Click here to enter text. /- Did you refer to the definitions in the “Glossary” tab prior to responding to the questions?
☐Yes ☐No
Click here to enter text. /- Did you understand what information was being requested in each of the questions?
☐Yes ☐No
If not, please indicate which questions are unclear and why.
Click here to enter text. /- Do the questions use terminology that is appropriate to your industry?
☐Yes ☐No
If not, please indicate which terms are not appropriate.
Click here to enter text. /Technical Requirements
- What operating system and software did your firm use to complete this questionnaire?
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- Is the Excel format easy to use?
☐Yes ☐No
If not, what limitations did you encounter?
Click here to enter text. /- Is there a better platform than Excel?
☐Yes ☐No
If so please recommend what your firm believes to be a better option.
Click here to enter text. /Costs of Responding
- How many hours did it take you to respond to the questionnaire?
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- How many people were involved in responding to the questionnaires?
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- What was the total cost of responding to the questionnaire?
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- What factors do you believe contributed most to the time it took you to complete the questionnaire?For example, was it the length of questionnaire? Were the questions unclear? Were the questions repetitive? Was it difficult to extract the necessary information from your firm’s data systems? Please elaborate.
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For Companies that Import
- As part of its mandate, the Tribunal has an understanding with Statistics Canada and the Canada Border Services Agency to receive confidential detailed data on the volume and value of imports by Harmonized System classification numbers. Would it assist you to respond to the questionnaire, if the Tribunal were to provide you with a summary of this data at the outset of the questionnaire process?
☐Yes ☐No
Click here to enter text. /Other Feedback
- Is there any other feedback that you like to provide?
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