JOB DESCRIPTION
Manager for Carers Co-ordination Service (CCS)
Salary:Pro Rata for 21 hours £18,210 (£30,351 f/T) inclusive of LW
Hours of work:21 hours per week
Reports to:Chief Operations Officer or named Trustee
Responsible for:CCS Administration staff, Carer assessment and development worker and CCSOutreach Officer
Based at:City & Hackney Carers Centre
Job Summary
- To manage the daily running of the CCS including its services and activities
- To maintain and extend the high profile of the CCS including meeting with decision makers who finance and influence the CCS services
- To line manage the Assessment and Development Coordinator, Outreach and Communications Coordinatorand administrative staff working in the CCS
- To ensure the provision ofbasic information and advice about the benefits and services which may be available to support carers and to build effective working partnerships with health, social care, education and employment organisations
- To take lead responsibility for producing all monitoring, financial and claims based information required to successfully fulfil Carers Centre obligations to the London Borough of Hackney (LBH) and liaise with Hackney Council Voluntary Services (HCVS) as required.
- To be responsible for producing all monitoring, financial and claims based information that are required to successfully fulfil Carers Centre obligations to the London Borough of Hackney.
- To organise and facilitate the Carer Involvement Forum (CIF), annual Carers Conference and Carers’ Rights day.
Key Aims of the work
- To ensure the CCS operates as a First Point of Contact service for Carers that is available 5 days per week from 9 am to 5pm
- To ensure staff and volunteers of CCS are aware of, and meet, the targets for working with carers
3. To work in partnershipwith LBH, HCVS, and Framework Providers to ensurecarers have choice, control and a ‘safe journey’ through the diverse range of services offered
Specific Duties
- Responsible for the line management and supervision of the CHCC staff and volunteers involved in the CCS
- Responsible for the smooth running and quality control of CCS and other services delegated to the postholder by the Chief Operations Officer/named trustee.
- To check for accuracy and appropriateness and agree SCNA and review documents and to train and support partnership staff in how these forms should be completed.
- Be responsible for agreeing completion of assessments and reviews prior to payment..
- Take overall responsibility for monitoring usage of CCS services, activities and events
- Produce quarterly and annual monitoring reports in the formats required for LBH/HCVS and as required by CHCC and funders
- Take overall responsibility for monitoring the timeliness, accuracy and confidentiality of client data inputting across all partners using the database and for monitoring follow-up on outcomes and carer satisfaction
- Ensure training for carers is provided as per contractual requirements
- Ensure CCS staff and volunteers keep upto date with developments that impact on carers such as changes in social care or DWP benefits
- Communicate sensitively and tactfully with a range of people including carers, partner organisations, staff, volunteers and Board members, and to maintain the Carer Centre’s reputation for providing a warm welcome
- Organise and Chair at Partnership meetings andrepresent the CCS serviceat other relevant forums
- Ensure events and activities are publicised and well attended
- Ensure that the trustees have relevant and up to date information and attend the board meetings when necessary
- Be self-supporting in administration; delegating when necessary
- Undertake a DBS check
Working relationships
Internal: The postholder is managed by the Chief Operations Officer/named trustee of the Carers Centre and may from time to time deputise some of the Chief Operation Officer’s duties. S/he works closely with all other Centre staff.
External: The postholder will need to work closely with a wide range of organisations and people in the City of Londonthe London Borough of Hackney.
Work in accordance with City & Hackney Carers Centre’s staff handbook, policies and procedures
- Maintain confidentiality
- Act at all times in a professional way
- Participate in staff meetings and any other meetings as appropriate.
- Take part in regular supervision and appraisal sessions with the Chief Operations Officer or named trustee.
- Take part in training and other development opportunities as agreed with the Chief Operations Officer or named trustee.
- Take part in Centre events and activities as required.
- Carry out any other relevant duties as may be required by the Chief Operations Officer or named trustees.
Equal Opportunities
City & Hackney Carers Centre recognises that the needs of carers are paramount within the services that it offers. The Centre is committed to a policy of equal access to employment and provision of its services regardless of race, religious or political beliefs, ethnic or national origin, culture, gender, sexual orientation, age or disability.
PERSON SPECIFICATION
Carers Coordination Service (CCS) Manager
Education and Qualifications and training
Essential
- A good standard of education
Essential skills
1.Excellent inter-personal skills with the ability to work effectively with Carers from different backgrounds and communities
- Ability to work creatively and to approach work in an innovative way
3.Excellent communication and listening skills
- Ability to prioritise and to work to deadlines
- Good administrative skills and the ability to manage own workload.,
- Good computer skills – Microsoft Office, Excel, Charity Log or equivalent
Essential Experience
- Experience of monitoring service delivery in a relevant context
- Experience of giving basic information and advice
- Understanding of budget management
- Experience of monitoring and reportingsystems
- Experience of line managing and supporting staff
- Experience of working with and liaising with other agencies both statutory and voluntary
- Proven experience of and commitment to working within an equal opportunities framework
- Experience of working in a team
- Experience of working on own initiative
10. Experience of working in a multi-cultural environment
Essential Knowledge
1. Knowledge of legislation relating to carers rights such as the Care Act 2014
2.Knowledge of local services including agencies involved in supporting carers
3.Knowledge of benefits and entitlements
4. Knowledge of the voluntary sector and the climate in which it operates
Other essential qualities
1.An understanding of the emotional impact of caring on people
- Being non-judgemental and empathetic
3.Ability to relate to carers from a variety of cultures and faiths etc
4. Ability to motivate, encourage and interest others
5.Demonstrate a willingness to learn and undertake further training where necessary
Desirable skills, experience and abilities
- Previous experience of working in a carer-focused environment
- Experience of carrying out assessments of carers
- Experience of working in the voluntary sector
- A second language/signing skills
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