Title:Programme Manager, Care Home Review

Role profile

Reports to:Acting Executive Director for Services (Corporate)

Directorate:Services

Grade:B

Role purpose

This role is critical to the successful delivery of Scope’s Care Homes Review Programme.

Working closely with the Acting Executive Director of Services (Corporate), the role holder will support the implementation of the Care Homes Review Programme through the provision of effective programme management.

Budget responsibility

Approximately £1m

Management responsibility

7 Project Managers

Project management – no direct reports

Management of (7) Managers - direct reports only

Other responsibility:

Key contacts

Internal contacts

Services Senior Management Team
Programme Support Manager
Finance
Head of Stakeholder Engagement and Internal Communications
External Affairs
HR

Key accountabilities

General

To lead cross organisational initiatives to drive progress to implement Scope’s strategic direction.
To build a team environment where people work collaboratively, where constructive challenge is appreciated and difference is valued.
To develop and maintain a positive culture by role modelling, recognising and reinforcing our desired behaviours.
To build a team that directs, regulates and motivates itself to deliver outstanding results
To role model Scope’s behaviours, recognising and reinforcing these in others to develop a positive culture.
To provide a facilitative and inclusive management style establishing and maintaining productive, collaborative relations with internal and external stakeholders.
To create an environment of continuous improvement to achieve and promote a culture of high standards and expectations that values and empowers staff.
To encourage team members to maximise their potential through continuous learning whilst challenging and dealing with under performance.
Lead effective and engaging monthly team meetings based on Scope team meeting template, reporting back on key issues and questions raised
To recruit, manage and develop staff within Scope’s HR and operational policies and procedures.
To utilise volunteers appropriately within the department. To encourage and appreciate staff who support Scope outside of their job role by volunteering in shops, events or services or by other discretionary efforts.
To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework
To work within Scope’s policies and procedures at all times

Role specific

Develop, manage and ensure the efficient delivery of the programme plan in line with Managing Successful Programmes (MSP®) best practice
Co-ordinate, monitor and report on the delivery of the Care Homes Review programme by ensuring effective systems and processes are in place
Develop and maintain programme management documentation, guidance and metrics for use by the Transformation Programme Group and the Executive Leadership Team Transformation Sub Committee
Ensure that there are effective systems to support the programme of work across the different project streams
In partnership with the Programme Support Manager design and undertake regular reviews and quality assurance audits of the whole programme and individual projects including end of tranche and gateway reviews
Deliver high quality and appropriate management information to the Transformation Programme Group and the Executive Leadership Team Transformation Sub Committee
Manage programme risks and issues by ensuring appropriate processes, systems and tools are in place. Where appropriate escalate any risks or issues to the Acting Executive Director of Services (Corporate)
Ensure that learning and best practice is captured and shared across the programme and beyond
Identify and work closely with all key stakeholders associated with the programme, ensuring effective and timely communication
Work to tight deadlines which may sometimes be unexpected
This Role Profile and Person Specification reflect the duties of the post as they exist at this time and may be subject to change. The role holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time

Agreed by

Line Manager

Date

Scope is a registered charity, number 208231.