Promote equality and inclusion in health, social care and children’s and young people’s settings

Worksheet 3: Case studies

4222 Learning Outcome 2 Assessment Criteria 2

4222 Learning Outcome 3 Assessment Criteria 1

4229 Learning Outcome 2 Assessment Criteria 4, 5

Read the following case studies and discuss the points raised with a colleague or your assessor.

Case study one

Mr Swierz is physically frail and lives with his wife. You are their support worker. Mr Swierz likes to use his first language which is Polish. He will speak English, but mostly relies on his wife to translate for him. You are not fluent in Polish.

1.  What could you do to ensure your practice demonstrates respect for Mr Swierz and meets his specific needs?

Case study two

You are working with a colleague, helping to bathe Mrs Kerry who has dementia and arthritis. She tells you that the water is too hot and she starts to cry. Your colleague tells you that Mrs Kerry cannot tell the difference between hot and cold because she has dementia. She has tested the water and it is OK.

1.  Is this recognising and respecting Mrs Kerry’s preferences?

2.  What action could you take to ensure that Mrs Kerry’s views are respected?

Case study three

You are working in a day centre where music is played most of the time. The individuals using the centre are aged 20–63 and have learning disabilities. The music is chosen by the staff and is usually pop music or soothing music.

1.  Is this inclusive?

2.  What would be an example of more inclusive practice?

Case study four

Maria is 24 and has learning disabilities. She wants to apply for a job at a local supermarket, but her support worker tells her she will not be successful because of her specific needs.

1.  Is the support worker demonstrating inclusive practice?

2.  How could the support worker be more supportive and recognise Maria’s personal preferences?

Case study five

You are a care worker for Ms James who uses a wheelchair. She wants to go shopping for clothes, but is worried that she may not be able to get around the shops easily in her wheelchair.

1.  What could you do to ensure Ms James is able to enjoy a shopping trip?

Case study six

You are a care worker in a residential setting. The organisation has a corporate colour scheme used throughout the home. You have been asked to advise the manager on how to be more inclusive.

1.  What advice could you give about the decoration of the home?

2.  What other aspects of the home could take account of individual preferences?

3.  How could the home ensure inclusive practice across all areas?