Information Technology Manager

Information Technology Manager

Overview: The Information Technology Manager is responsible for planning and overseeing the successful delivery of all of IslandWood’s technology needs in a mixed environment, including technical support of 100+ staff and graduate students, and over 10,000 visitors who may use technology on our campus each year.

Reports To: Director of Finance and Operations

Responsibilities:

Strategic and Team Management

·  Assists directors in setting IT technology vision for the organization, including hardware, software, infrastructure, communications systems, IT staffing needs and staff training.

·  Analyzes the needs of departments and establishes priorities for maintaining and expanding technologies needed to meet their goals.

·  Responsible for long term (3-5 year) technology strategic plan; provides leadership for the cross-department Technology Strategy Team.

·  Establishes and administers overall information technology policies and goals.

·  Leads technology team by overseeing all technology projects, assigning and allocating work, setting priorities and deadlines, and evaluating staff performance.

·  Manages IT department budget and hardware/software inventories; serves as liaison with external technology consultants.

Hardware and Software Support

·  Responsible for server, workstation, and storage system hardware configuration and management.

·  Supports and troubleshoots escalated user (Windows, Linux, and Mac in VMWare), workstation, application (MSOffice), and printer issues.

• Oversees maintenance and procurement of AV equipment and portable systems, and trains staff.
• Sources phone systems from Demac to desktop (PBX, wiring, and desk phones).

·  Oversees and maintains Web application (Plone).

·  Applies upgrades and supports special applications (EventPro).

·  Supports external requirements (conferences) as required (webcasting, special events AV, equipment loans).

Systems Administration

·  Administers Microsoft and Linux servers, workstations and anti-virus software; specifically MS Exchange Server, Active Directory, phone (Asterisk), database (SQL 2005), web (Apache/Plone), and backup servers.

·  Manages VMWare and View hosts and clients.

·  Monitors overall security and integrity of IslandWood’s network systems, including firewall (Sonicwall), wireless, switching systems and VPNs.

·  Oversees monitoring software (MRTG, Zenoss).

·  Administers data backup and disaster recovery practices for IslandWood systems.

·  Collaborates with database specialist to ensure performance of all database systems.

·  Manages remote access for all users.

Network Administration

·  Administers network data communications equipment (servers, routers, switches, wireless APs, VPN, firewall).

·  Manages new and old network plant installations including fiber and copper wiring and wireless hardware.

·  Responsible for patches and upgrades of network hardware and software.

·  Monitors and manages current usage and future requirements.

·  Manages the ISP and Internet usage to maintain satisfactory service levels.

Telephone Administration

·  Manages telephone system including configuration and deployment of desk phones, soft phones, fax interfaces and PBX servers (currently FreePBX Asterisk VOIP systems).

·  Organizes landline phone lines for emergency and fire alarms.

Required Qualifications:

·  Bachelor's degree or equivalent experience in a related area.

·  Minimum 5 years of experience managing IT staff; strong leadership/mentoring skills.

·  Minimum 5 years experience in project management within an IT environment, developing IT plans and budgets, and developing processes and procedures.

·  3 to 5 years of experience supporting and managing a Windows PC multi-server environment.

·  3 to 5 years of experience with MS Exchange.

·  3 to 5 years of experience supporting and working with desktop/server virtualization (Citrix, VMWare or Windows Terminal Services).

·  Working knowledge and experience with Active Directory and Group Policies, and SQL management.

·  Experience managing a VOIP phone system.

·  Strong diagnostic and troubleshooting skills; a proven ability to assume responsibility for supporting and managing multiple systems.

·  Experience in measuring and delivering customer satisfaction.

·  Excellent written and verbal communication skills; ability to interpret complex technical concepts for end-users.

·  Ability to maintain and implement IslandWood’s best practices, informational technology policies and standards within the public website and internal systems.

·  Strong analytical skills with excellent documentation and organizational skills. Ability to analyze and interpret technology trends that align with IslandWood’s technological vision.

·  Must pass child safety screening procedure.

·  Must be able to comply with and maintain a smoke-free and drug-free work environment.

HOW TO APPLY:

Submit a cover letter, resume, and contact information for three current references to:

or

Search for IT Manager

IslandWood

4450 Blakely Avenue NE

Bainbridge Island, WA 98110

IslandWood is an Equal Opportunity Employer and welcomes applications from qualified individuals without regard to race, color, religion, national origin, gender, sexual orientation, age, or disability.

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