PAY GRADE: 427
CLASS TITLE:REVENUE SERVICE CENTER MANAGER II - SES
ALLOCATION FACTOR(S)
This is work directing all compliance enforcement activities in a Service Center located in an area with a population of financial and industrial taxpayers who conduct business in national and intrastate commerce coupled with a large taxpayer population. The primary duty of employee(s) in the position(s) allocated to this class is to provide leadership and direction to the service center employees to assure the operations of the service center are within the guidelines of the Department's policies, procedures, mission and values.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)
- Directs employees in taxpayer education, to identify opportunities to improve compliance and to facilitate the recovery of uncollected, unreported, and unpaid liabilities.
- Manages the annual operating budget of the service center, assists in the development of budget proposals, legislative issues and other initiatives.
- Establishes service center goals, objectives and tactical plans and provides guidance to employees on their implementation and attainment.
- Manages pilot project implementations and issues final reports with analytical recommendations to the Regional Managers and others as required.
- Facilitates management which includes coordinating repairs, safety inspections, security, moving of offices and lease requirements.
- Provides technical training and resources to employees to ensure work objectives are attainable and to facilitate personal/professional development.
- Provides guidance to employees on personnel issues, assures timely and fair evaluations of employees, resolves disputes and makes recommendations to the Regional Manager concerning proposed disciplinary actions.
- Ensures all reports as required are correct and timely submitted.
- Maintains working agreement with local law enforcement agencies to obtain background checks on taxpayers when deemed necessary, criminal statistics reports, and use of alternate facilities when conferences with taxpayers with histories of violent behavior are necessary.
- Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)
- Knowledge of supervisory principles and practices..
- Knowledge of a the principles and techniques of effective communication.
- Knowledge of evaluation techniques and program planning.
- Knowledge of problem-solving techniques.
- Knowledge of a tax administration or child support enforcement program area.
- Ability to supervise people.
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
- Ability to review, analyze, interpret and evaluate data.
- Ability to understand and apply applicable laws, rules, regulations, policies and procedures.
- Ability to utilize problem-solving techniques
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
EFFECTIVE:
7/1/2001
HISTORY:
05/18/1998
06/20/1996