Job Title:

/ Online & Distribution Operative /

Department

/ Retail Development

Reports to:

/ Retail Development Manager /

GRADE

Place of work:

/ Travel between all Wood Green shops and offices /

REVIEW DATE

/ April 2015
1.purpose of the job

Establish and manage a new eBay shop, as an additional medium for selling donated/ fashion items.

Establish and manage online storefronts for other potential retail outlets

Contribute to the profits of the Retail and Trading department by running a cost effective and efficient online and distribution service to internal and external customers.

2.KEY OBJECTIVES

Stock management and distribution

  • Establish effective stock management processes, ensuring strong control measures are in place.
  • Proactively control the movement and storage of goods, allocating and monitoring stock to meet changing needs and with the ability to predict trends.
  • Provide equal allocation of donated goods throughout the Wood Green retail network.
  • Organise, store and distribute new goods.
  • Liaise with Shop Managers to ensure the efficient and appropriate provision of stock to maximise sales.
  • Establish and maintain controls to ensure effective stock rotation throughout the Wood Green retail network.
  • Research and develop new sources of donated goods for resale.

eBay

  • Oversee, grow and develop the current Wood green eBay operation, proactively making suggestions for improvement and to maximise sales.
  • Demonstrate a high level of computer literacy and understanding on how to utilise eBay to best effect and to generate profit.
  • Demonstrate knowledge of designer and high end fashion to enhance visual merchandising and to generate income to agreed targets.
  • Lead, train, recruit eBay volunteers to ensure a high level of customer service is provided.
  • Ensure the Wood Green eBay shop front meets required standards and that all sale items are accurately listed.
  • Monitor eBay feedback and issue responses as appropriate.
  • Monitor eBay payments to ensure monies are collected in a timely manner.
  • Provide reports and statistics on eBay sales as required and regularly monitor sales targets
3.other
  • Create and maintain Wood Green accounts on Amazon to maximise the online sale of books and media
  • Research other online marketplaces to identify new opportunities for point of presence
  • Attend Wood green events as required.
  • Recruit new volunteers for the Retail and Trading Distribution Centre, working with Volunteer Services to ensure the volunteer recruitment process is followed.
  • Pro-actively review other opportunities to sell online.
  • Keep up to date with the latest online trends and technologies

Personal / professional

  • Comply with all Wood Green policies and procedures.
  • Maintain required organisational standards for all mandatory training.
  • Maintain and improve professional competence by attending training courses, study days and conferences as appropriate.
  • Demonstrate ongoing personal and professional development in accordance with annual reviews and regular one to ones.
  • Attend relevant meetings as appropriate.

Health and safety

  • Understand the fire regulations and action to be taken in the event of fire.
  • Report any accidents / incidents at work and record adverse incidents as appropriate.
  • Understand that preventing healthcare acquired infections and infection control is the responsibility of all staff and that infection control policies and guidance must be followed at all times.
  • Adhere to the Safeguarding of Vulnerable Adults and the Safeguarding of Children Policies and Procedures.
  • Take all measures to ensure the safety of staff, patients, volunteers, supporters, customers and visitors to Wood Green and its premisesin accordance with the Wood Green Health and Safety Policy.
4.other commensurate duties
  • Any other duties commensurate with the level and nature of the role
  • This job description will be reviewed as part of the post holder’s annual appraisal and is not intended to be a complete list of responsibilities. To meet the ever changing needs of the service you may be required to perform other duties within your capacity, appropriate with your grade, competence, professional qualifications and general level of responsibility within the organisation.
  • Wood Green is able to provide its high quality service thanks to the enthusiasm and commitment of both its staff and volunteers. We expect all staff to work positively alongside our volunteers and to demonstrate our values of excellence, collaboration, respect, dignity and professionalism at all times.
  • The post-holder will carry out their duties according to the philosophy of Wood Green, acting at all times in such a manner to justify public trust, and confidentiality.
  • The post-holder should be aware of the confidential nature of the work of Wood Green at all times.

Person specification / Essential / Desirable
Education, training and qualifications
Good standard of general education with evidence of high levels of literacy and numeracy / Y
Experience
Proven record of stock control and eBay sales / Y
Proven experience of eBay operations with a proven record of making substantial profits / Y
Demonstrable evidence in the effective management of volunteers / Y
Knowledge and skills
Commercially astute and aware with a flair for making eBay operations effective and attractive to users / Y
Excellent interpersonal skills / Y
Leadership skills / Y
Good persuasion and negotiation skills / Y
Excellent organisational skills / Y
Effective written and verbal communication / Y
High level working knowledge of Microsoft Office (Word, Excel, Outlook) / Y
In depth knowledge of eBay products and values / Y
Good administrative record keeping and filing skills / Y
Excellent customer service skills / Y
Ability to work accurately and with excellent attention to detail / Y
Ability to work in a physically and demanding environment / Y
Personal qualities / other
Drive and enthusiasm / Y
Ability to work autonomously and as an effective member of a team, using initiative / Y
Excellent interpersonal skills / Y
Flexible and adaptable to a variety of tasks / Y
Ability to prioritise effectively and produce work to high standards under pressure / Y
Commitment to Wood Green mission and aims / Y
Ability to maintain confidentiality / Y
Full, current, valid UK driving licence / Y
1 / JD/PS – Online & Distribution Operative [Review date: April 2015 ]