2 October 2018
Dear applicant,
Thank you for your enquiry about our recent vacancies. The following information is enclosed:
- details of current vacancies in Victim Support
- general information about Victim Support
- job description and person specification
- application form and monitoring form
- guidance notes for applicants
- equality, diversity and inclusion statement
Please ensure that you have all the items listed above. If not, please contact . If you would like more information about Victim Support, please visit our website at
Please ensure that you refer to the guidance notes when completing the application form.
The closing date for this vacancy is12 noon onThursday 3 April 2014. Due to the high volume of applications we receive, we will only contact people who have been short-listed for interview. If you have not heard from us within three weeks of the closing date, I regret that you will have been unsuccessful in your application on this occasion. Interviews are scheduled for 11 April 2014.
Thank you for your interest in Victim Support. I look forward to receiving your completed application form which should be returned to to the address detailed on the application form.
Yours sincerely
Julie Rylance
HR Manager – North Locality
Victim Support is the national charity helping over 1.75 million peopleaffected by crime every year. As we face the challenges and opportunities of developing and delivering our services nationwide, we are looking for outstanding people to help drive the organisation forward.
Service Delivery Manager £16,552 per annum (FTE £20,688)
Workington, Cumbria
Part time, 30 hrs per week REF: SDM/CL/03/14
Monday – Wednesday & Friday
Your principle role will be to recruit, manage and develop volunteers who will support victims of crime in order to maintain and improve service delivery standards and effectiveness, including ensuring that all case records are updated appropriately. Equally you will be expected to develop and enhance local key stakeholder relationships with a view to enhancing partnership working and identifying and assisting in obtaining local funding.
You will have experience of delivering a service and working directly with clients or service users, preferably in a statutory, voluntary or community work setting. You will need the ability to effectively manage and motivate a diverse group of volunteers.
On successful completion of a six month probationary period the salary would increase to £17,062 per annum (FTE £21,328).
This post is subject to satisfactory enhanced DBS Disclosure.
If you are interested in this vacancy and would like to request an application pack please email oting the full job title and reference number when requesting an application pack.
The closing date for applications is 12 noon on Thursday 3 April 2014. Interviews are scheduled for 11 April 2014.
Diversity matters and we value it
Brief history and services
The organisation Victim Support developed out of a project begun by members of the National Association for the Care and Resettlement of Offenders (NACRO) in Bristol in 1972. It found that victims faced serious emotional, practical and financial problems and that no statutory agency was responsible for helping them – so the group decided to do something about it and set up the first local Victim Support group in 1974.
Other local groups were soon set up around the UK and from 1979 worked together under the umbrella of a national association. This changed in 2008 after the member charities voted to create a single charity covering the whole of England & Wales. A six-month merger programme brought together around 1,650 employees and 6,500 volunteers into Victim Support, the new national charity.
We have always been a world leader in the development of victim services, and have inspired the setting up and growth of similar organisations worldwide. We are still independent but work closely with many criminal justice agencies. We get core funding from the government, but we also have to raise funds like any other charity.
Our vision, purpose and values
Our vision is to be the world’s best charity for victims and witnesses.
Our purpose is to help people find the strength to move on after crime.
Our values are:
- Strong: helping victims and witnesses to find their inner strength
- Diverse: understanding that everyone is different and deserves to be valued for who theyare
- Welcoming: friendly and easy to approach
- Straightforward: doing what we say
- Excellent: achieving the best results and continuously improving
- Ambitious: aiming high and looking to the future
You can find out much more about our vision, purpose and values in our Corporate strategy document for 2011-15.
Our objectives
Our corporate strategy also sets out six clear objectives for the period 2011-15. Full details are in the booklet. But they are:
- Victims and witnesses will know they can always turn to us for help.
- We will work with others to help victims and witnesses.
- Victim and witnesses will value the excellence of our volunteers and staff.
- We will make every penny count as we strengthen our funding base.
- Our services will meet local need, drawing on national strength.
- We will speak up strongly for victims and witnesses.
Our services
Our services for victims and witnesses are free and confidential. We give information, practical help and emotional support to anyone who has experienced crime, and to their families and friends.
We provide this service to well over a million people every year, whether or not the crime has been reported, working in partnership with criminal justice and other voluntary agencies.
We have a network of local offices across England and Wales that run and co-ordinate our local services. Both employees and trained volunteers are involved in giving support – with volunteers outnumbering staff by over four to one, operating within 4 ‘localities’ (10 regional divisions).
We also run the Witness Service to help people who have to give evidence in a criminal court, as well as their families. This operates in every criminal court in England and Wales, as well as the Courts Martial. We help around 375, 000 in this way each year, before during and after a trial.
Our national telephone service, the Victim Supportline, gives support and information, as well as referring callers to our local teams and to other agencies. It deals with around 12,000 calls a year.
Our National Centre in central London is the administrative, management and leadership hub of Victim Support. A number of the charity’s functions are based here, including national policy development, fundraising, campaigning and liaison with the national media.
As well as providing services, we are a national voice for victims and witnesses. We campaign for greater awareness of the effects of crime and to increase their rights.
We have also pioneered services for victims and witnesses across the country, for example enhanced and more responsive front-line services, new specifications for helping young victims of crime, and enhanced guidelines for domestic violence. In 2010 we set up the world’s first dedicated support service for people bereaved through homicide.
Our Chief Executive is Javed Khan, who joined the organisation in 2010. He reports to a 12-strong, independent Board of Trustees. Our President is HRH the Princess Royal.
Find out more about us and our work on our website at
Equality, diversity and inclusion at Victim Support
Introduction
Victim Support is the independent national charity which helps people cope with crime. Our services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.We also work to promote and advance the rights of victims and witnesses. To achieve this, we need to make sure that Victim Support puts non-discriminatory practices into effect in both employment and service delivery.
The following statement of policy is for use by all employees and volunteers working within Victim Support.
Equal opportunities statement
Victim Support is an equal opportunities employer. Our policy is to ensure that no victim, witness, employee, volunteer, trustee, or job applicant receives less favourable treatment on the grounds of ethnicity, religion/faith, age, gender/gender identity, marital status, sexual orientation or disability, or is disadvantaged by conditions or requirements which cannot be shown as justifiable. Selection criteria and procedures are regularly reviewed to make sure that individuals are selected and treated on the basis of their relevant merits and abilities. Employees will be given equal opportunity and, where appropriate, special training, to enable them to progress within the organisation.
Victim Support’s National Diversity Council is committed to a programme of action to make this policy effective and will bring it to the attention of all employees.
Diversity statement
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. We recognise that prejudice and discrimination continue to result in unfair treatment for many people. We are committed to addressing this by:
ensuring the effectiveness of our Equality and Diversity policy
being clear and open about our values and promoting them
listening, learning and taking action to bring about change.
Our diversity statement is “Diversity matters and we value it”
Job description
Job title:Service Delivery Manager – Community Service
Department:Cumbria and Lancashire
Reporting to:Senior Service Delivery Manager
Responsible for:Service Delivery Support & Volunteers
______
- Purpose of the job
To recruit, manage and develop volunteers who will support victims of crime.
To manage staff and participate in recruitment and selection
To develop and enhance local key stakeholder relationships with a view to enhancing partnership working and identifying and assisting in obtaining local funding.
Maintain and enhance service delivery standards and effectiveness
- Main duties
Carry out effective management of volunteers and staff, assessing their competence to practice using national guidelines:
- Recruitment and retention of volunteers and staff
- As appropriate manage and supervise staff
- Manage, provide advice, guidance and monitoring in relation to the volunteer’s role at Victim Support
- Develop and address volunteer performance, training and development needs and accredit
- Manage the allocation workload of volunteers and staff and monitor the progress and quality of work
- Ensure briefing and debriefing with volunteers takes place
- Provide regular supervision and annual review in line with national procedures
- Ensure exit interviews are conducted
Ensure relevant databases are kept up to date
Produce progress reports as required and make sure that accurate information is communicated to senior management and relevant departments
Contribute as a member of the divisional team to local operational development and attend team meetings
Develop and manage local partnerships, ensuring:
- Promotion of Victim Support and the rights and needs of victims
- Enhancement of referral and funding opportunities
Promote the work of Victim Support and provide information to local groups as necessary
Develop and maintain effective working relationships
- Promote effective lines of communication e.g. volunteer meetings, area fora and newsletters
- Ensure volunteers develop good working relationships with other volunteers and staff
Conduct assessments or risk assessments with particular reference to safe practice in relation to volunteer safety (and home visits)
Manage and supervise local service delivery support
Ensure compliance with Victim Support’s national standards and procedures and the national and local volunteering strategy
Support training officers in providing training
Manage small local budget where appropriate
Manage complaints and grievances made about and by volunteers to a satisfactory conclusion
Handle feedback received as appropriate:
- Report on the effectiveness of relationships with partners and the take up of services delivered by Victim Support
- Act on information received about the services delivered by Victim Support where appropriate
Identify barriers to individuals accessing our services and suggest solutions
Participate in planning new areas of work and development
Deputise for other Service Delivery Managers and/ or where appropriate Senior Service Delivery Managers
Be responsible for the day to day management of the local office where appropriate
- Generic responsibilities
Ensure compliance with legal, ethical, regulatory and social requirements
Manage personal resources and own professional development
Ensure all duties are carried out in a manner which promotes Victim Support’s equality and diversity policies
Undertake other activities as required
Promote a health and safety culture within the workplace, observe all health and safety rules and procedures and all attend training courses as required and where appropriate conduct risk assessments e.g. VDU, maternity, lone working, H&S audits etc
Ensure essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
All information must be maintained in accordance with the Data Protection Act
Undertake any other duties as required
- Travel
There will be an occasional requirement for travel
- Unsocial Hours
There will be a rare requirement to work unsocial hours
This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed.
Person specification
Job Title:Service Delivery Manager
Department:Cumbria and Lancashire
______
- Knowledge and Experience
Essential
Delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting (s)
Experience of voluntary and statutory agencies including relevant professional roles, particularly in the criminal justice, health and social care sectors
Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)
Understanding and knowledge of an active commitment to promoting equal opportunities and diversity (s)
Desirable
Working independently and as part of a team
The criminal justice system and the impact of crime including witnesses giving evidence
Issues facing the voluntary sector, volunteers and staff
Experience of safeguarding issues and legislation
Managing, value, providing support and guidance to a team with a strong client service focus
- Skills and abilities
Essential
Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner (s)
Ability to manage conflicting volunteer and staff opinions and organisational demands
Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people
Demonstrate empathy and control own emotions
Build and sustain relationships
Gather, analyse and use information and evidence from different sources, solve and resolve problems (s)
Think and plan operationally
Lead and manage change
Promote organisational interests and values
Build and develop effective teams
Use generic IT applications
Will be required to work flexible hours and travel
Ability to promote the work of Victim Support
To recognise own strengths and address weaknesses
Value and support others
(S) = shortlisting criteria
Guidance notes for applicants
We have included the following information to assist you in completing your application form and to explain the process we will use to select the most suitable person for the post.
1. Completing the application form
Please complete the application form in either black ink or typescript and complete each section as fully as possible. Please remember that we will only consider the information that you write in your application form.
When completing section 6 (‘Experience and abilities – shortlisting criteria’) please note that it is not sufficient to say that you have the relevant experience, skill or ability – you need to give specific examples of how you meet each of the requirements, for example describe a situation where you have used the required skills. It is important that you are explicit about your experience and skills because, as an equal opportunities employer, we cannot make assumptions.
If you require the application form in a different format, please contact us.
You should disclose any other information you consider relevant to your application, such as why you believe you are suitable for the post, in section 7 (‘Supporting statement’).
Please do not include your CV with your application, unless specifically requested. Detail all relevant information in the application form.
2. Monitoring form
Victim Support is fully committed to the principles of equality and diversity and continuously strives to be anti-discriminatory in all areas. We need, therefore, to make sure that we adhere to our equality and diversity policy and so we monitor our recruitment processes.
Candidates are asked to complete this section, but this will be removed from the application form before shortlisting takes place and will not be seen by the selection panel. Because we have to remove this form from the rest of the application, please ensure that you leave a blank page between the end of your application and the start of the monitoring form.
3. Disability
The question of disability in the monitoring form is defined as under the Equality Act, ie ‘someone who has a physical or mental impairment that has a substantialand long-term adverse effect on his or her ability to carry out normal day-to-day activities’.