Fierce Conversations, Inc.

Coaching Conversation

Name: ______

Objectives
o  Interrogate Reality
o  Provoke Learning
o  Tackle Tough Challenges
o  Enrich Relationships
Comments: / Principles
o  Master the courage to interrogate reality®
o  Come out from behind yourself, into the conversation, and make it real®
o  Be here, prepared to be nowhere else®
o  Tackle your toughest challenge today®
o  Obey your instincts®
o  Take responsibility for your emotional wake®
o  Let silence do the heavy lifting®
Comments:
Coaching Conversation Steps
o  Identify the issue: / “What is the most important thing you and I should be talking about today?” Give them time to think about this.
o  Clarify the issue: / “What’s going on? How long has it been going one? Am I understanding you correctly? Is the issue ______?
Paraphrase: check your perception. Your job is to help the individual discover what this conversation wants and needs to be about.
o  Determine current impact: / “How is this issue currently impacting you? Others? The organization? What other results is this situation currently producing? (What else? What else? What else?) As you consider these results, what do you feel?
o  Determine future implications: / “If nothing changes, what are the implications? What’s likely to happen? What is at stake for you, for others, for the organizations, if nothing changes? (What else? What else? What else?) When you consider these possible outcomes, what do you feel?
o  Examine personal contribution to the issue: / “How have you contributed to this problem/issue? What piece of this issue has your DNA on it?
o  Describe the ideal outcome: / “When this issue is resolved, what difference will that make? What results will you enjoy? Others? The organization? When you contemplate these results, what do you feel?”
o  Commit to action: / “What is the most potent step you could take to move this issue towards resolution? When will you take it? What’s going to try to get in your way and how will you get past it? When can I follow up with you?

Reflection on Coaching Conversation

Name: ______

1.  What were some of the keys to the success of the conversation?

2.  What was your greatest challenge as you asked the coaching questions? Greatest learning?

3.  From your perspective, what was it like to be the one answering the coaching questions?

4.  How might the coaching conversations help to improve your results, the results of your team, and the results of your organization?

5.  How might you use the coaching conversations in the future?

6.  Additional Comments:

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Fierce Conversations, Inc.

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