Technical and Pricing Requirements

ANNEXURE 1

TECHNICAL AND PRICING REQUIREMENTS

BID NUMBER: / RFB 1408/2016
CLOSING DATE: / 06 May 2016
CLOSING TIME: / 11:00AM
RFB DESCRIPTION: / Procurement of Multiprotocol Label Switching Network (MPLS) for National Department of Health for a period of three (3) years.

ANNEXURE 1A: BID BACKGROUND

1.  Introduction

The procurement of Multiprotocol Label Switching Network (MPLS) for National Department of Health for a period of three (3) years.

2.  Business Objective

The National Department of Health currently has 49 sites with approximately 2000 users in total. The Department's Wide Area Network (WAN) is configured as a star topology with the core backbone network forming a triangulation between Head Office core node (Pretoria), Cape Town and Johannesburg. All other remote sites connect from these core nodes. All sites connect using a combination of Diginet lines and 3G wireless connectivity. The WAN network is CISCO based.

All offices connect to the Head Office for Internet, email and transversal systems based services (BAS, PERSAL and LOGIS). The Internet break out is through the Head Office as depicted in the attached annexure A which represents the current WAN diagram.

3.  Scope

The NDOH requires suitable Telecommunications Service Providers to propose the following:

3.1 Data Services:

i.  A secure managed MPLS based VPN solution;

ii.  Internet connectivity and related services;

iii.  Internet breakout point;

iv.  Email services (Spam filtering, email relay, etc);

v.  Mobility - APN services;

vi.  Security - All network and hosted applications based security services;

vii.  Hosting Environment - Cage & floor space, 2x floor racks, 12x square meters with 4x 16amp power points.

3.2 Voice Services:

i.  VOIP competitive rates

ii.  SIP trunking for Civitas and all the other remotes

iii.  Hosted PBX/ Cloud based voice service (future requirement)

The successful service provider will be expected to provide a fully converged managed solution. Furthermore, the successful service provider must be licensed as the holder of both IECS and IECNS licences.

The following is the estimated call volumes per month:

Service Description / Estimated
Quantity (Monthly minutes)
1 / Local Calls / 50 000
2 / Mobile Calls / 200 000
3 / National Calls / 50 000
4 / International (UK /US landlines) / 2 000

3.3 Solution Rollout

The bidder must provide a comprehensive implementation plan that includes but not limited to the following:

i.  The project management methodology;

ii.  Roles and responsibility for each of the parties;

iii.  Project milestones and related timelines;

iv.  Project resources;

v.  Skills matrix for the bidder’s project team;

vi.  Communications process for reporting progress on the project;

vii.  Escalation process should there be a need to escalate project issues;

viii. Identify risk areas and associated risk management plans and mitigation strategies for the project;

ix.  Roll back-plans;

4. Evaluation criteria and methodology

The evaluation of the bid shall be based on the 90/10 reference points system as per PPPFA.

The breakdown of points is as follows:

Price points / 90
B-BBEE status level contribution / 10
Total / 100 points

Stage 1: Bid pre-screening requirements

Stage 2: Technical Evaluation

Stage 2A: Mandatory requirements

Stage 3: Price Evaluation

Stage 4: B-BBEE Evaluation

NB: THE BIDDER MUST COMPLY WITH ALL THE REQUIREMENT OF A SPECIFIC STAGE TO PROCEED TO THE NEXT STAGE OF EVALUATION.

NB: All criteria and evaluation methodologies stipulated in this section must be included in the bid document to be issued to the market or targeted suppliers.

1.1.  Bid pre-screening requirements

The following documents/requirements will be mandatory during the bid pre-screening stage. Failure by bidders to comply with the requirement may render their bid incomplete and they will be eliminated from participation in further evaluation stages.

1. / Submission of bid response document on time
Bidding conditions / Bidder must submit the bid response at the correct place within the stipulated date and time.
2. / Attendance of compulsory briefing session
Bidding conditions / Bidder must have signed the briefing session attendance register using the name and contacts that appear in the bidding document as a bidder.
3. / Submission of original valid tax clearance certificate
Bidding conditions / Bidder must submit an original valid tax clearance certificate during the submission of the bid response. However, if the bidder failed to submit at that stage, the bidder will be given until the stage where bid is submitted for adjudication to submit the original valid tax certificate or the bid will be disqualified.
4. / Submission of required bid response number of hard copies and electronic format documents
Bidding conditions / Bidder must submit one original document, two copies and one CD. Failure to comply with this requirement as stipulated in the bid document will result to automatic disqualification.

ANNEXURE 1B: TECHNICAL SPECIFICATION

1  INSTRUCTION TO BIDDERS

1.1  Bidders are required to EXPLICITLY MARK EITHER “COMPLY”, “OR “DO NOT COMPLY” on each and every mandatory requirement. Failure to do so will be taken as a “DO NOT COMPLY”.

1.2  Bidders must SUBSTANTIATE/MOTIVATE where required. Failure to do so will be taken as a “DO NOT COMPLY”.

1.3  Bidders may where necessary, REFER TO ADDITIONAL REFERENCE MATERIAL SUBMITTED BY DOCUMENT NAME/NUMBER, PAGE NUMBER AND PARAGRAPH. Where a reference in substantiation is made to another page (“off-page”) in the bidder’s submission, such referenced page shall be clearly identified by a unique reference number and such reference number shall be provided in the question’s substantiation. During evaluation, SITA reserves the right to treat a question for which an “off-page” referenced substantiation page cannot be located based on such a unique reference number as a “DO NOT COMPLY”.

2  TECHNICAL REQUIREMENTS

To allow SITA to achieve the full business objectives the following technical requirements need to be complied with:

3  MANDATORY REQUIREMENTS (Please click the box e.g.☒)

Please note: Bidders may be provided substantiation as an annexure and indicate the reference where substantiation is required.

A REGULATORY REQUIREMENT

1. / The bidder must be a holder of both the IECS and IECNS licenses issued by ICASA. / Comply / Not comply
Substantiate or provide relevant proof / Attach copies of valid licenses

B CAPABILITIES-RELATED REQUIREMENT

2. / The bidder must own, operate, and maintain other MPLS network solutions / Comply / Not comply
Substantiate or provide relevant proof / Provide 3 contactable reference cases/ sites of implemented MPLS solution
3. / Real Time Monitoring: The bidder must provide a detailed real time monitoring and reporting capability (preferably web based capability) as part of this solution using SLA parameters including at least:
·  Jittering,
·  Round-Trip Time,
·  Packet Loss,
·  Detailed information and statistics by IP address and bandwidth utilization,
·  Bandwidth utilization by data type, and
·  Availability / Comply / Not comply
Substantiate or provide relevant proof / Provide the specification of the Real time Monitoring and Reporting system or Operations Support System that meets the requirements.
4. / Voice over IP: The bidder must provide and manage switching equipment that has VOICE OVER IP functionality; and must be able to manage Voice over IP (VOIP) capable customer edge routers as part of the solution. / Comply / Not comply
Substantiate or provide relevant proof / Provide the specification of the proposed switching equipment that meets the requirement.
5. / The bidder must provide IP transport along with SIP to establish communication sessions and to exchange subscriber profile information to interconnect and federate.
The bidder solution must:
·  Have a local SIP interconnect.
·  Be able to hide and protect network resources from attack due to open IP connections.
·  Protect the network from malicious attachments, prevent malformed messages from overloading resources
·  Be able to operate Active/Standby System with Call State Mirroring of Signalling and Media with no Loss of Service at an availability of at least 99%.
Be able to fulfil Lawful intercept requirements by replicating & delivering signalling (call data) and media (call content) to lawful intercept authority. / Comply / Not comply
Substantiate or provide relevant proof / Provide a Voice architecture (product specifications and design) that meets requirements.
6. / The bidder must provide the Customer Edge (CE) equipment for all the remote sites with the following capabilities
·  Cisco voice enabled
·  Compatible or has integrate capabilities with the Cisco Unified Communications Manager version (CUCM) version 6.0 or the latest
·  SIP enabled for SIP Trunking
·  H323 enabled
·  MGCP enabled
·  SRST licenced per number of users per site
·  Codec transcoding capabilities
·  Digital Signalling Processing capabilities (DSP)
All this capabilities must scaled according to the number of users per site and putting 10% growth into consideration / Comply / Not comply
Substantiate or provide relevant proof / Provide the CE equipment specification that meets all the requirements.

1.1.1.  General price criteria conditions

Bidder will be bound by the following general price criteria conditions. These conditions will form part of the signed contract/contractual obligation for the bidder. However, NDOH/ SITA reserve the right to include or waive the condition in the signed contract.

1. / All prices must be VAT inclusive and must be quoted in South African Rand (ZAR). / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.
2. / Bidder is required to provide a copy of previous financial year audited financial statement, e.g. income statement and balance sheet, etc. / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.
3. / All prices quoted are the total price for the entire scope of required services and deliverables to be provided by the bidder. / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.
4. / The cost of delivery, labour, S&T, over-time, etc. must be included in this bid. / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.
5. / All additional costs must be clearly specified. / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.

ANNEXURE 1C: PRICING SCHEDULE

1. General Criteria

1.1  SITA reserves the right to award the required services to multiple service providers.

1.2  NOTE All prices must be VAT inclusive and must be quoted in South African Rand (ZAR).

1.3  All the consortium or joint venture partners must submit a complete set of the latest audited financial statements.

1.4  Scope of Pricing: All prices quoted are the total price for the entire Scope of Required Services and Deliverables to be provided by bidder.

1.5  The bidders are required to use the exchange rate provided below to enable SITA to compare the prices provided by the s using the same exchange rate:

1.6  BID EXCHANGE RATE CONDITIONS

The bidders are required to use the exchange rate provided below to enable SITA to compare the prices provided by using the same exchange rate:

Foreign currency / South African Rand (ZAR)exchange rate
1 US Dollar
1 Euro
1 Pound

1.1.2.  BID PRICING MODEL

Bidder should adhere and complete the pricing model as provided below. Pricing must cater for all requirements listed to provide a full working solution.

A: NON-RECURRING PRICE
Ref / Service Description / Line Price
(Excl. VAT)
A.1 / <Insert item>
A.2 / <Insert item >
A.3 / <Insert item >
A.4 / <Insert item >
Total Non-Recurring Price (excluding VAT):
VAT (14%)
Total Non-Recurring Price (including VAT):
B: RECURRING PRICE (MONTHLY)
DATA SERVICE
B.1 / MPLS VPN Service at NDoH sites as specified in Annexure B and SLA metrics as per Special Conditions of Contract
B.2 / 30Mbps Internet Service
B.3 / 50 GB APN Service
B.4 / Hosting Environment - Cage & floor space, 2x floor racks, 12x square meters with 4x 16amp power points.
C: / VOICE-OVER-INTERNET-PROTOCOL SERVICES
Service Description / Estimated
Quantity (Monthly minutes) / Unit Charge (based on 1 min call with per second billing) / Line Price (excluding VAT)
C.1 / Local Calls / 50 000
C.2 / National Calls / 50 000
C.3 / International (UK /US landlines) / 2 000
MOBILE DESTINATION
C.4 / Cell C Mobile / 5 000
C.5 / MTN Mobile / 10 000
C.6 / Vodacom Mobile / 30 000
C.6 / Telkom Mobile (8ta) / 4 000
C.7 / Other mobiles / 1 000
Total Monthly Recurring Price (excluding VAT)
VAT (14%)
Total Monthly Recurring Price (including VAT)
D: MPLS VPN Service Three-Year Cash Flow
D.1 / Year One Price (A+(B+C)x12)
D.2 / Year Two Price ((B+C)x12)
D.3 / Year Three Price ((B+C)x12)
Three-Year Total Price (including VAT):

The bidder must supply the pricing of the following optional services (Not for evaluation):

Service Description / Quantity / Price (including VAT)
APN Top-up / 10 GB
APN Top-up / 20 GB
APN Top-up / 50 GB
APN Top-up / 100 GB
On-Site Technical Support (low-level) / Per hour
On-Site Technical Support (high-level) / Per hour

2.  BID SPECIAL CONDITIONS OF CONTRACT

Bidder will be bound by the following special contractual obligation conditions and the Client (SITA/ Department) reserves the right to negotiate the conditions or automatically disqualify a bidder for not accepting these conditions. These conditions will form part of the signed contract contractual obligation for the bidder. However, The Client (NDOH) reserves the right to include or waive the condition in the signed contract.

EXPERIENCE AND CAPABILITIES REQUIREMENTS:

1. / The service provider must ensure that the technical part of the service, including design, installation, user provisioning, equipment configuration, VPN performance monitoring and maintenance, is provided by OEM certified staff. The supplier must have skills for the implementation and on-going support on the product in South Africa. / Accept / Not accept
Comment / Bidder to provide any comment or reasons for not accepting the condition and the proposal they are putting forward.

CONFIDENTIALITY AND NON-DISCLOSURE