Created On: 16-Apr-04Last Updated:24-Oct-18

Created on: 16-Apr-04Last Updated:24-Oct-18

Computer Coordinator

Resource Material

This document provides a series of resources to assist schools in coordinating Information and Communications Technologies (ICT).

Updated versions of this document can be found on the TRIFFID website (

This version last updated: Monday, 3rd April 2006

Table Of Contents

Helpdesk Support

Technology for Learning (T4L)

Can we engrave our T4L equipment?

Secure Internet Browsing and Email

School Administration – OASIS

OASIS - boot disks:

OASIS –Tutorials

Hardware and Software Services

Software Services

Microsoft Agreement

Microsoft Student Select

Apple Volume License Agreement

Novell Agreement

Antivirus Agreement

Peripheral devices

DET Websites Reference Guide

Web Portal

DET Enterprise Portal

Curriculum Resources

Centre for Learning Innovation

TALE (Teaching and Learning Exchange)

CLI Connected learning support

Learning Design and Resource Development

Using Computer-Based Technologies in the KLA’s

NSW HSC Online

Learning Objects Repository

Curriculum K-12

DET- Learning and teaching

NSW Country Area Program website

NSW Board of Studies

Professional Learning

Curriculum K-12

Centre for Learning Innovation

Intel Teach to the Future

Integrating ICT in teaching and learning

NSW DET Quality Teaching

TRIFFID

Australian Government Quality Teacher Programme (AGQTP)

Education Network Australia EdNA

Australian Council for Computers in Education (ACCE)

ICT integration online survey

National Centre for Technology in Education

The MATRIX

Interactive STaR Chart

Forums and Associations

DET Curriculum K-12

NSW HSC Online

CLI TaLE

EdNA

NSWCEG

Technical Support Links

Apple

Mac OS X Server Documentation

TILT Plus Networking Apple Course for OSX

Apple Resources

Wazza’s web stuff

Microsoft

TechNet

Microsoft Education

TRIFFID

Windows 2K Logon Wizard

Altiris

About Windows

Windows System Update Service (WSUS)

Novell

TRIFFID

Novell Netware Individual Logins

Educational support and development team (ESDT)

Virus & system updates: Symantec Anti Virus

Windows software update services (WSUS)

Dealing with Spam

Networks - Wide area network (WAN)

Routers

Switches

Setting Internet Protocol (IP) ranges

Proxy Automatic Configuration – PAC files

School Technology Funding Sources

Computer Coordinator Allocation Memorandum 98/081

Other sources of Funding

Commonwealth funding through Department of Education, Science and Training (DEST)

Policies, memoranda and guidelines relevant to ICT in schools

Policies

Professional Learning Policy for Schools

Use by Staff of Employer Communication Devices

Policy Guidelines for Mobile Communication Devices and Associated Services

Policy and procedures for joint funding of capital works in schools

Memoranda

Guidelines

Internet Publishing

Global Funding Guidelines and Procedures

School Asset Management Guidelines

Strategic plans and priorities

Computer Coordinator Allocation Memorandum 98/081

Helpdesk Support

ITD Helpdesk – 1800 338 483

Secure Internet Browsing and Email - 1800 555 950

Technology for Learning (4L) Hotline - 1800 338 457

Software Sales HotlinePh: 1800 065 324

Technology for Learning (T4L)

DET have allocated computers to schools since 1996 originally under the “Computers in Schools Program” (CISP 1996-2003) and now the “Technology For Learning” (T4L 2005 – current) program.

The memorandum containing details of the T4L program can be found at

CISP computers have a 3 year warranty (those received from February 2003 are currently still covered). T4L computers have a four year warranty. The schools assets register in OASIS will assist you in determining the age of a computer if required. You should be aware of the age of computers in the school fleet so you can ensure all necessary warranty work is completed during the warranty period.

The T4L program also provides for additional support staff in Regional ICT Services units to assist in supporting T4L equipment and systems in schools. In Western Sydney Region these staff are part of the ICT Support Team and further details of these positions is provided elsewhere in this document. With the introduction of the T4L program, the Department has also undertaken to introduce appropriate standards, including a department wide SOE, to help achieve cost effective technical support. Naming standards have been implemented to identify computers for the effective provision of remote support, with remote support software being licensed by DET to assist regional technical support staff.

T4L allocations are based on a school’s enrolments. Additional purchases beyond T4L allocations may be made from school funds and schools are encouraged to purchase additional computers from the T4L suppliers. Any queries in this regard can be addressed through the Technology Advisers or Operations Managers.

Can we engrave our T4L equipment?

The T4L equipment is purchased by the Department for your school. Once your school receives the equipment, it becomes school property. Therefore it is your school's decision whether to engrave or not.

Secure Internet Browsing and Email

This DET initiative provides all NSW government school staff and students with safe and secure internet browsing access and a fully functional email account through an authenticated login process and educational portal. Email accounts can be accessed from any computer with internet access, both at school or at home.

Helpdesk support is available 24 hours, 7 days per week all year on 1800 555 950.

A project link is being developed for the secure internet browsing and email project. For further information refer to the following InPrincipal links.

School Administration – OASIS

The purpose of this website is to enhance the support services provided to schools. They provide a number of resources to help resolve problems, report bugs, download software and suggest improvements to OASIS products and service. They also provide details on printers, UPS, network cards, OASIS reports and FAQs. You may also obtain technical support for OASIS from the IT Help Services Unit on Ph: 1800 338 483.

School Systems (OASIS):

OASIS - boot disks:

This page contains the self extracting images of OASIS Boot disks for the latest rollout machines.

OASIS –Tutorials

Including exporting oasis to third party software and exporting student absences for comparison

Hardware and Software Services

Software Services

Software Services web site can be found at

This unit is responsible for:

Contracts - state-wide contracts for DET common use software
Software - supply of contract software and software licensing advice to all DET sites

Roles of the Software Services unit include:

Negotiation and management of software agreements… for both curriculum and administrative use
Supply of software …a hotline (1800 065 324) for latest pricing and licensing information
Reviewsof hardware and desktop configuration for the T4L program

Microsoft Agreement

DET has entered into a three year Enterprise Agreement with Microsoft. The agreement will allow the majority of desktops within the DET to use a suite of the latest Microsoft applications for both the Windows and Macintosh platforms as well as providing the latest Windows operating system. The object of an Enterprise Agreement is to obtain access to the most frequently used software at a low cost. These Microsoft programs are available under home usage rights for staff.

Microsoft Student Select

Microsoft's Student Select is a program that allows Australian students to buy genuine Microsoft software at school prices for their own use at home. This program has been made available due to the licensing agreement NSW Department of Education has with Microsoft. Further information can be found at

Apple Volume License Agreement

DET has entered into a schools licensing agreement with Apple Australia. The agreement will provide a one off upgrade for Mac desktops and servers To OSX 10.4. This initiative is only for existing licensed school Mac OSX – capable desktops and existing school Mac servers obtained under the T4L or CISP Programs. For more information on eligibility and procedures please refer to the following site:

Novell Agreement

DET has entered into a licensing agreement with Novell Australia. The NSW DET Novell Agreement provides access to Novell products.

Antivirus Agreement

DET has a current agreement for Symantec antivirus server and desktop software. DET staff are also covered for home use of the product.

Peripheral devices

For more information please visit the following site

Many peripherals have software installation CD’s specifically for that device. These CD’s are generally required when installing these devices. Locating and storing these CD’s will assist installations. Possible devices include: Scanners, Digital Cameras and Digital Video Cameras.

The IP addressing standards can be found here – it is important that each school has a list of the allocated static IP addresses with the school, mostly for troubleshooting purposes.

DET Websites Reference Guide

Web Portal

A web portal is a web site that provides a starting point, a gateway to other resources on the Internet or an intranet. Intranet portals are also known as "enterprise information portals" (EIP).

DET Enterprise Portal

The DET Enterprise Portal is a web site that provides a gateway to a secure, browser-based, single point of access to DET applications, services and information from the Internet or Intranet.

It has been customised for each type of user based on their role within DET so that each user is presented only with those applications, services and information that are pertinent to them.

DET Internet Website

DET Intranet – Currently only available from DET sites or through the Enterprise Portal

DET Enterprise Portal

(Employee Self Services and Job File plus more)

DET Public Schools Site (Internet)

DET Staff Directory Search (Intranet)

Find contact details of DET staff by searching on name (surname and/or given name), location or unit. -

School Web Development (Intranet)

This website is designed to assist you to create, upload and/or maintain your School's web presence. Additionally, it provides information for basic or intermediate web development and deployment. -

The username and passwords for are available from helpdesk.

TRIFFID (Intranet)

(Technology Resources, Information, Files, FAQ, Instructions, Downloads)

This is a DET approved site. Published on TRIFFID are resources for. Network and Workstation Operating systems; Microsoft Office – really useful documents about Word, Excel, PowerPoint, Publisher, FrontPage and Outlook; Security – Antivirus, Updates and Policies; Web; Network; Useful Web Links – Internet, DET, Linux, Macintosh and Windows; Support and Files.

Centre For learning Innovation (Intranet)

Curriculum K-12 (Internet)

OASIS-School Systems (Intranet)

Software and Hardware for schools and DET staff (Intranet)

Use by Staff of Employer Communication Devices - Policy Statement(Intranet)

School asset management guidelines - Key roles and responsibilities. (Intranet)

This site provides an overview of the Principal's responsibilities along with other sources of advice and information for asset management.

School asset management guidelines - Key roles and responsibilities.

Curriculum Resources

The availability and use of all kinds of ICT-based learning activities, projects and software applications provide tools to assist teachers to make learning experiences more dynamic and interactive. There are many activities, teaching ideas and support available online in the form of: internet projects, WebQuests, book raps, and treasure hunts that can readily be integrated into lessons.

An explanation of the differences between Internet, Intranet and Portal access is explained in Appendix 5.

Centre for Learning Innovation

The Centre for Learning Innovation was established in 2004 and is part of the NSW Department of Education and Training. Its role is to provide excellence in learning resource production, and leadership in the strategic use of technology in education and training.

TALE (Teaching and Learning Exchange)

TaLE is a single, convenient gateway to quality educational resources and information to help students learn. Three portals provide access to teaching and learning resources, professional learning and parents and community information. It enables a multiple DET sites search in seconds

CLI Connected learning support

this page offers links to e-learning resources.

Learning Design and Resource Development

Teaching and Learning Resources K-12

Formerly the Learning Materials Production Centre producing distance education materials now available to all schools.

Using Computer-Based Technologies in the KLA’s

These documents were distributed to every teacher in 1997. Case studies and content contained in these books is still valuable.

NSW HSC Online

Curriculum support and professional learning materials for students and teachers.

Learning Objects Repositoryof Learning Federation learning objects accessed through (available through TaLE, needs portal access).

Curriculum K-12(formerly Professional Support and Curriculum)

On this web site you will find a range of information, including teaching ideas, support resources across the curriculum K-12, research and professional development advice.

DET- Learning and teaching

NSW Country Area Program website

This site has a host of online resources, including units of work and technology resources

NSW Board of Studies

Access to syllabuses and syllabus support materials:

Professional Learning

The following links provide a range of resources schools may require when planning their ICT professional learning requirements. These include online tools to identify professional learning needs, surveys, lists of teacher competencies and links to professional learning resources programs and associations .

Curriculum K-12

On the web site you will find a range of information, including teaching ideas, support resources across the curriculum K-12, research and professional development advice.

Centre for Learning Innovation

Intel Teach to the Future

“A professional development program for teachers to improve the effective use of ICT in the classroom”. The Intel Teach to the Future program is centred on the creation of a unit of work that integrates a range of ICT applications into teaching resources and student work activities. “It has been implemented in NSW Department of Education and Training schools since 2003. It is part of the Intel Innovation in Education initiative run in collaboration with the NSW Department of Education and Training”.

Integrating ICT in teaching and learning

located under TaLE, these online learning modules offer a range of self-paced tutorials that focus on the integration of ICT. Each module is supported with teaching and learning activities designed to meet syllabus outcomes through the use of ICT. The site can be navigated through multiple pathways.

NSW DET Quality Teaching

This website provides a range of information, school ideas, research and resources to support the implementation of the NSW Quality Teaching model in government schools.

TRIFFID stands for: Technology Resources, Information, Files, FAQ, Instructions, Downloads. There are numerous ‘how-to files in the section called “Useful Web Links”, then “Curriculum”. You can find these at

Australian Government Quality Teacher Programme (AGQTP)

This is the Australian Government Quality Teacher Programme (AGQTP) national website. The AGQTP consists of:

state and Territory professional development projects and
strategic national projects into teacher quality issues.

AGQTP implements the Teachers for the 21st Century initiative. This site is an information exchange for the Australian Government Quality Teacher Programme, particularly best practice in teacher professional development.

Education Network Australia EdNA

is a portal to just about anything you could want for professional learning, learning communities and as an index to education resources. Have a look at this section called ICT leading practice at or this one filled with links to Australian resources on building ICT skills . There are six pages of school education groups you can join at (check p3 for the ICT ones). The related links page at is a general educational links page; however it includes a number of specific links for ICT.

ICT leading practice website in EdNA (Education Network Australia)

Australian Council for Computers in Education (ACCE)

Teaching learning technologies competencies, links to tools to support ICT integration & skills

ICT integration online survey

S.A.TechnologySchool of the future ICT integration online survey (use as a guide)

CollegeWA: PL Duffy Resource centre website. Links to sites on teacher competencies Links to sites on curriculum integration

National Centre for Technology in Education(Ireland): The ICT advice sheets provide information on ICT equipment, peripherals, networking and software. They will be particularly helpful to principals and teachers making ICT purchases for their school

The enGauge Online Assessment(USA) is designed to provide a system-wide view of a school's and/or district's use of technology for teaching and learning.

The MATRIX is an online tool, developed by NCSL and BECTA, (UK) which facilitates self-evaluation and action planning.

Interactive STaR Chart(ISTE, USA) School Technology and Readiness (STaR) Chart, a self-assessment tool designed to provide schools with the information they need to better integrate technology into their educational process.

Forums and Associations

DET Curriculum K-12 has a comprehensive list of teacher professional associations can be found at

NSW HSC Online includes a list of professional associations, organisation, discussion groups and listservs can be found at

CLI TaLE includes links to professional associations and forums through the DET portal at .

EdNA includes links to many forums, groups and associations. There are six pages of school education groups you can join at and a page of links to pages of teacher professional associations listed by state (and international) at Apply to establish your own, or join up to one of the existing discussion groups on EdNA at