THE BUTCHERY SURGERY

PRACTICE SURVEY JANUARY 2014

Q1 When did you last see a Doctor at the GP Surgery ?

In the past three months70

Between 3 & 6 months ago12

More than 6 months ago18

Q2 If you haven’t seen a doctor in the past 6 months, why is that?

I haven’t needed to see a doctor22

Another reason 2

(The rest were left blank)

Q3 How do you normally book your appointments to see a doctor or nurse at the surgery?(tick all that apply)

In person40

By phone84

Q4 Which of the following methods would you prefer to use to book an appointment at the Surgery? (tick all that apply)

In person42

By phone82

By fax0

Online30

No preference7

Q5 Getting through on the phone – In the past 6 months how easy have you found the following ?

Getting through on the phone:

Haven’t tried7

Very easy47

Fairly easy39

Not very easy6

Not at all easy0

Don’t know0

Speaking to a Doctor on the phone:

Haven’t tried49

Very easy22

Fairly easy18

Not very easy3

Not at all easy0

Don’t know7

Speaking to a Nurse on the phone:

Haven’t tried70

Very easy10

Fairly easy 3

Not very easy 3

Not at all easy 0

Don’t know13

Obtaining test results by phone:

Haven’t tried49

Very easy26

Fairly easy12

Not very easy 1

Not at all easy 0

Don’t know11

Q6 In the past 6 months have you tried to see a Doctor fairly quickly?

Same day or in the next two weekdays that the GP was open

Yes75

No24

Can’t remember1

Q7 If you weren’t able to be seen during the next 2 weekdays that the GP was open, why was that?

There weren’t any appointments32

Times offered didn’t suit5

Appointment was with a doctor I didn’t want to see 5

A nurse was free but I wanted to see a Dr0

Another reason2

Can’t remember3

(The rest were left blank)

Q8 In the past 6 months, have you tried to book ahead for an appointment with a Dr? (More than two weekdays in advance)

Yes63

No35

Can’t remember1

Q9 Last time you tried were you able to get an appointment with a Dr more than 2 weekdays in advance?

Yes68

No11

Can’t remember10

Q10 How easy do you find getting into the building at the surgery?

Very easy82

Fairly easy17

Not very easy1

Comment by no. 60 – Easy access but would be nice to have some parking

Q11 How clean is the GP surgery?

Very clean92

Fairly clean7

Don’t know1

Q12 In the Reception area, can other patients overhear what you say to the Receptionist?

Yes, but I don’t mind79

Yes and am not happy about it12

No, other patients can’t overhear5

Don’t know4

Comment by no. 68 – If it was highly confidential I would go to the side counter

Q13 How helpful do you find the receptionists at the surgery?

Very94

Fairly6

Comment from no. 51 – Receptionists are very good

Comment from no. 88 - Depends on the receptionist

Q14 How long after your appointment time do you normally wait to be seen?

I am normally seen on time13

Less than 5 mins14

5 to 15 mins64

15 to 30 mins8

More than 30 mins1

Can’t remember2

Q15 How do you feel about how long you normally have to wait?

I don’t normally have to wait too long87

I have to wait a bit too long8

I have to wait far too long0

No opinion / doesn’t apply5

Q16 Is there a particular Dr you prefer to see at the GP surgery?

Yes66

No34

Q17 How often do you see the Dr you prefer?

Always or most of the time56

A lot of the time14

Some of the time12

Never or almost never0

Not tried at this surgery4

Q18 In general, how satisfied are you with the care you get at the Surgery?

Very89

Fairly9

Neither satisfied or dissatisfied1

Quite dissatisfied1

Q19 Would you recommend the surgery to someone who has just moved to your local area?

Yes97

Might2

Definitely not1

Q20 How long have you been a patient at the surgery?

Less than 1 year2

1 – 5 years21

5 – 10 years15

10 – 15 years14

Over 15 years48

Q21 Are you male or female?

Male31

Female69

Q22 How old are you?

Under 180

18 – 244

25 – 348

35 – 4417

45 – 5417

55 – 6416

65 – 7419

75 – 8416

85 and over3

Q23 Which of these best describes what you are doing?

Full time work (30 hours or more)30

Part time work (under 30 hours)12

Full time education0

Unemployed0

Permanently sick or disabled5

Fully retired from work33

Looking after the home11

Doing something else8

Q 24 In general, how long does your journey take from home to work (door to door)?

Up to 30 mins43

30 – 60 mins5

More than 1 hr5

I live on site15

Q25 In general, would you say that your health is..

Excellent9

Very good16

Good45

Fair24

Poor6

Q26 Do you have any of the following conditions? Please include problems due to old age. (Tick all that apply)

Deafness or severe hearing impairment11

Blindness or severe visual impairment0

A condition that substantially limits one or more basic physical activities, such as walking, climbing stairs, lifting or carrying 17

A learning disability1

A long standing psychological or emotional condition9

Other, including any long-standing illness30

I do not have a long standing condition45

If you have, is there anything we could do to make seeing the Doctor easier for you?

Comment from no. 16 Would like quieter appointments.

Comment from no. 18 Home visits. Extended opening hours – later evenings and maybe weekends

Comment from no. 23 Move to new premises as proposed with in-house pharmacy to avoid my monthly nightmare with Boots in Sandwich

Comment from no. 26 Could make the waiting room more relaxing, less formal

Comment from no.81 Phone consultations

Comment from no. 92 Chest infections – instant appointment please

Q27 When you saw the doctor, did you feel you successfully managed to explain your medical problem?

Yes96

No2

Comment from no.16 A bit rushed. Mental illness needs to be given same/more concern as physical illness.

Comment from no. 19 Too many issues which may be connected – don’t like being seen as a ‘list’ patient

Q28 If you required a referral to see a specialist, did the Doctor explain the options to you and ask where you would like to be seen?

Yes46

No0

N/A54

Q29 What is your ethnic group?

White British91

Irish1

Any other white background5

Any other mixed background1

Asian1

Chinese1

Comments:

11- Start charging time wasters!

14- My husband and myself have attended surgeries in the past 15 years according to where we lived at the time. The Butchery is the best without a doubt.

17- Keep the surgery where it is. I feel this is so crucial to SandwichTown.

20- I feel extremely lucky to be treated in this surgery. The staff are always very friendly and helpful.

31- All the doctors and nurses and staff are very good and offer a great service.

33- I am very pleased with the doctors and the surgery

34- Very happy to be cared for by all. I find this surgery to have been to date, the finest in all departments and I cannot thank you all enough!

36- All the staff are very helpful and go out of their way in putting you first. I feel very lucky to have found a great surgery, I was told to apply here through recommendations.

37- Very pleased and grateful for all the support from this surgery!

39- I feel I receive excellent service from my surgery, doctors, nurses, receptionists.

40- I am generally satisfied with my GP service – offer more telephone consultations.

44- Renewal of prescriptions by email is very helpful

45- Keep up the good work!

46- Doctors and all staff very caring and approachable.

56- Always pleased with the surgery. I like the booking system. Doctors are always helpful and particularly good with kids!

58- I am completely happy and think this is a beautiful surgery – a very personal size with fantastic doctors and staff. Thank you.

65- My mum who is a patient finds it hard to get into the surgery. I think you do a great job but often frustrating to get in touch by phone, but I do appreciate you do get very busy at times.

66- Although I now live in Margate and have done since 2000 I will never move from this Practice as it is genuinely the very best doctors practice that I and my family have had during our marriage and the best practice before we were married.

67- Excellent staff

69- I am very pleased with my doctors and nurses.

73- I am constantly amazed at the friendly, thorough attention and care of the medical staff and the courteous and considerate help of the admin staff. Thank you.

87- Very pleased with everything, nice staff, great Doctors.

94- This is a fantastic surgery and always helpful

95- On line making of appointments would be one area the surgery should look into

96- This is an excellent surgery and everyone is very kind and helpful