THE BUTCHERY SURGERY
PRACTICE SURVEY JANUARY 2014
Q1 When did you last see a Doctor at the GP Surgery ?
In the past three months70
Between 3 & 6 months ago12
More than 6 months ago18
Q2 If you haven’t seen a doctor in the past 6 months, why is that?
I haven’t needed to see a doctor22
Another reason 2
(The rest were left blank)
Q3 How do you normally book your appointments to see a doctor or nurse at the surgery?(tick all that apply)
In person40
By phone84
Q4 Which of the following methods would you prefer to use to book an appointment at the Surgery? (tick all that apply)
In person42
By phone82
By fax0
Online30
No preference7
Q5 Getting through on the phone – In the past 6 months how easy have you found the following ?
Getting through on the phone:
Haven’t tried7
Very easy47
Fairly easy39
Not very easy6
Not at all easy0
Don’t know0
Speaking to a Doctor on the phone:
Haven’t tried49
Very easy22
Fairly easy18
Not very easy3
Not at all easy0
Don’t know7
Speaking to a Nurse on the phone:
Haven’t tried70
Very easy10
Fairly easy 3
Not very easy 3
Not at all easy 0
Don’t know13
Obtaining test results by phone:
Haven’t tried49
Very easy26
Fairly easy12
Not very easy 1
Not at all easy 0
Don’t know11
Q6 In the past 6 months have you tried to see a Doctor fairly quickly?
Same day or in the next two weekdays that the GP was open
Yes75
No24
Can’t remember1
Q7 If you weren’t able to be seen during the next 2 weekdays that the GP was open, why was that?
There weren’t any appointments32
Times offered didn’t suit5
Appointment was with a doctor I didn’t want to see 5
A nurse was free but I wanted to see a Dr0
Another reason2
Can’t remember3
(The rest were left blank)
Q8 In the past 6 months, have you tried to book ahead for an appointment with a Dr? (More than two weekdays in advance)
Yes63
No35
Can’t remember1
Q9 Last time you tried were you able to get an appointment with a Dr more than 2 weekdays in advance?
Yes68
No11
Can’t remember10
Q10 How easy do you find getting into the building at the surgery?
Very easy82
Fairly easy17
Not very easy1
Comment by no. 60 – Easy access but would be nice to have some parking
Q11 How clean is the GP surgery?
Very clean92
Fairly clean7
Don’t know1
Q12 In the Reception area, can other patients overhear what you say to the Receptionist?
Yes, but I don’t mind79
Yes and am not happy about it12
No, other patients can’t overhear5
Don’t know4
Comment by no. 68 – If it was highly confidential I would go to the side counter
Q13 How helpful do you find the receptionists at the surgery?
Very94
Fairly6
Comment from no. 51 – Receptionists are very good
Comment from no. 88 - Depends on the receptionist
Q14 How long after your appointment time do you normally wait to be seen?
I am normally seen on time13
Less than 5 mins14
5 to 15 mins64
15 to 30 mins8
More than 30 mins1
Can’t remember2
Q15 How do you feel about how long you normally have to wait?
I don’t normally have to wait too long87
I have to wait a bit too long8
I have to wait far too long0
No opinion / doesn’t apply5
Q16 Is there a particular Dr you prefer to see at the GP surgery?
Yes66
No34
Q17 How often do you see the Dr you prefer?
Always or most of the time56
A lot of the time14
Some of the time12
Never or almost never0
Not tried at this surgery4
Q18 In general, how satisfied are you with the care you get at the Surgery?
Very89
Fairly9
Neither satisfied or dissatisfied1
Quite dissatisfied1
Q19 Would you recommend the surgery to someone who has just moved to your local area?
Yes97
Might2
Definitely not1
Q20 How long have you been a patient at the surgery?
Less than 1 year2
1 – 5 years21
5 – 10 years15
10 – 15 years14
Over 15 years48
Q21 Are you male or female?
Male31
Female69
Q22 How old are you?
Under 180
18 – 244
25 – 348
35 – 4417
45 – 5417
55 – 6416
65 – 7419
75 – 8416
85 and over3
Q23 Which of these best describes what you are doing?
Full time work (30 hours or more)30
Part time work (under 30 hours)12
Full time education0
Unemployed0
Permanently sick or disabled5
Fully retired from work33
Looking after the home11
Doing something else8
Q 24 In general, how long does your journey take from home to work (door to door)?
Up to 30 mins43
30 – 60 mins5
More than 1 hr5
I live on site15
Q25 In general, would you say that your health is..
Excellent9
Very good16
Good45
Fair24
Poor6
Q26 Do you have any of the following conditions? Please include problems due to old age. (Tick all that apply)
Deafness or severe hearing impairment11
Blindness or severe visual impairment0
A condition that substantially limits one or more basic physical activities, such as walking, climbing stairs, lifting or carrying 17
A learning disability1
A long standing psychological or emotional condition9
Other, including any long-standing illness30
I do not have a long standing condition45
If you have, is there anything we could do to make seeing the Doctor easier for you?
Comment from no. 16 Would like quieter appointments.
Comment from no. 18 Home visits. Extended opening hours – later evenings and maybe weekends
Comment from no. 23 Move to new premises as proposed with in-house pharmacy to avoid my monthly nightmare with Boots in Sandwich
Comment from no. 26 Could make the waiting room more relaxing, less formal
Comment from no.81 Phone consultations
Comment from no. 92 Chest infections – instant appointment please
Q27 When you saw the doctor, did you feel you successfully managed to explain your medical problem?
Yes96
No2
Comment from no.16 A bit rushed. Mental illness needs to be given same/more concern as physical illness.
Comment from no. 19 Too many issues which may be connected – don’t like being seen as a ‘list’ patient
Q28 If you required a referral to see a specialist, did the Doctor explain the options to you and ask where you would like to be seen?
Yes46
No0
N/A54
Q29 What is your ethnic group?
White British91
Irish1
Any other white background5
Any other mixed background1
Asian1
Chinese1
Comments:
11- Start charging time wasters!
14- My husband and myself have attended surgeries in the past 15 years according to where we lived at the time. The Butchery is the best without a doubt.
17- Keep the surgery where it is. I feel this is so crucial to SandwichTown.
20- I feel extremely lucky to be treated in this surgery. The staff are always very friendly and helpful.
31- All the doctors and nurses and staff are very good and offer a great service.
33- I am very pleased with the doctors and the surgery
34- Very happy to be cared for by all. I find this surgery to have been to date, the finest in all departments and I cannot thank you all enough!
36- All the staff are very helpful and go out of their way in putting you first. I feel very lucky to have found a great surgery, I was told to apply here through recommendations.
37- Very pleased and grateful for all the support from this surgery!
39- I feel I receive excellent service from my surgery, doctors, nurses, receptionists.
40- I am generally satisfied with my GP service – offer more telephone consultations.
44- Renewal of prescriptions by email is very helpful
45- Keep up the good work!
46- Doctors and all staff very caring and approachable.
56- Always pleased with the surgery. I like the booking system. Doctors are always helpful and particularly good with kids!
58- I am completely happy and think this is a beautiful surgery – a very personal size with fantastic doctors and staff. Thank you.
65- My mum who is a patient finds it hard to get into the surgery. I think you do a great job but often frustrating to get in touch by phone, but I do appreciate you do get very busy at times.
66- Although I now live in Margate and have done since 2000 I will never move from this Practice as it is genuinely the very best doctors practice that I and my family have had during our marriage and the best practice before we were married.
67- Excellent staff
69- I am very pleased with my doctors and nurses.
73- I am constantly amazed at the friendly, thorough attention and care of the medical staff and the courteous and considerate help of the admin staff. Thank you.
87- Very pleased with everything, nice staff, great Doctors.
94- This is a fantastic surgery and always helpful
95- On line making of appointments would be one area the surgery should look into
96- This is an excellent surgery and everyone is very kind and helpful