National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information
Level / 4Credits / 70
This qualification has been reviewed. The last date to meet the requirements is 31 December 2017.
Transition Arrangements
New Zealand Certificate in Tourism (Level 4) with Operations and Visitor Information endorsements [Ref: 2202].
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process / Version / Date / Last Date for Assessment /Registration / 1 / April 1997 / December 2000
Revision / 2 / April 1999 / December 2000
Review / 3 / October 1999 / December 2003
Review / 4 / June 2002 / December 2006
Revision / 5 / December 2004 / December 2011
Review / 6 / June 2009 / December 2017
Review / 7 / February 2014 / December 2017
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863 693
Fax 04 817 5399
Website www.serviceiq.org.nz
National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information
Level / 4Credits / 70
Purpose
The National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information [Ref: 0311] recognises the skills required to work in the visitor information services sector of the industry.
People awarded this qualification are able to provide a range of quality services to both international and domestic visitors within New Zealand. The compulsory standards in this qualification provide candidates with a sound understanding of the tourism industry and the ability to present information about New Zealand’s tourism regions as visitor destinations. The elective section of the qualification covers a range of services that are carried out in a visitor information centre including accessing and providing information needed by visitors, selling goods and services to visitors, managing visitor information records systems, documenting business transactions with visitors, ascertaining visitors’ information requirements, language skills, and using information resource materials to provide information to visitors. This qualification is designed for assessment in on-job situations.
The optional strand recognises the additional skills and knowledge required of those working in an i-SITE Visitor Centre.
The qualification may lead to the National Diploma in Tourism (Management) (Level5) [Ref: 0473].
Special Notes
It is recommended that candidates entering programmes of learning leading to the award of this qualification hold the National Certificate in Tourism (Core Skills) (Level 3) [Ref:0876]. On completion of this National Certificate training might continue towards the National Diploma in Tourism (Management) (Level 5) [Ref: 0473].
Recognition of prior learning will be carried out by accredited providers and registered workplace assessors who have systems in place for determining that the candidate’s competence meets the standards specified in the relevant unit standards.
Credit Range
Compulsory / Elective / i-SITE Visitor Centre InformationOptional Strand
Level 3 credits / 29 / 0-1 / 2
Level 4 or above credits / 22 / 18-19 / 6
Minimum totals / 51 / 19 / 8
Requirements for Award of Qualification
Award of NQF QualificationsCredit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand Qualifications Authority (NZQA) Rules and Procedures publications available at http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
0· Compulsory standards
0· Elective – A minimum of 19 credits as specified
The following strands are optional
0· i-SITE Visitor Centre Information Optional Strand
Detailed Requirements
Compulsory
The following standards are required
Service Sector > Tourism > Travel
ID / Title / Level / Credit /18212 / Demonstrate knowledge of New Zealand as a tourist destination / 3 / 8
Service Sector > Tourism > Visitor Information
ID / Title / Level / Credit /18819 / Operate systems and processes in a visitor information centre / 4 / 10
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit /9807 / Demonstrate knowledge of the significance of the tourism industry to New Zealand / 4 / 6
18226 / Demonstrate cross-cultural communication for the tourism and travel industry / 3 / 3
18228 / Demonstrate knowledge of specific New Zealand regions as tourist destinations / 3 / 8
20490 / Outline and apply contract legislation and common law principles to the tourism industry / 4 / 6
23759 / Provide customer service experiences in a tourism workplace / 3 / 10
Elective
A minimum of 19 credits
0· Of which a minimum of 18 credits at Level 4 or above
Humanities > Communication Skills > Interpersonal Communications
ID / Title / Level / Credit /11098 / Analyse listening techniques, and listen and respond to information received / 5 / 2
Māori > Tourism Māori > Environmental Tourism Māori
ID / Title / Level / Credit /17788 / Explain historical aspects of natural attractions and significant Māori sites in a tourism context / 3 / 5
17791 / Explain the relevance of kaitiaki practices in a tourism context / 3 / 5
Māori > Tourism Māori > Tourism Māori Practices
ID / Title / Level / Credit /17383 / Explain the significance of Māori place names and their correct pronunciation for a tourism context / 3 / 3
17384 / List, compare and use Māori greetings and farewells for a tourism context / 3 / 3
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Management
ID / Title / Level / Credit /11957 / Solve variances in reconciliation of sales records and takings / 4 / 4
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID / Title / Level / Credit /11831 / Apply skills and qualities of a salesperson in a retail or distribution environment / 3 / 6
Service Sector > Retail, Distribution, and Sales > Stock Control
ID / Title / Level / Credit /11986 / Establish and maintain stock levels in a retail or distribution environment / 4 / 4
Service Sector > Tourism > Visitor Information
ID / Title / Level / Credit /9246 / Process information needed by visitors / 3 / 3
12461 / Promote provision of visitor information / 5 / 15
Service Sector > Tourism > Visitor Services
ID / Title / Level / Credit /5562 / Present the characteristics of Aotearoa New Zealand as a visitor destination / 4 / 12
23758 / Demonstrate knowledge of communication and customer service theory in a tourism workplace / 3 / 4
23768 / Describe the legal rights and responsibilities of employees and employers in a tourism workplace / 3 / 5
Field / Subfield / Domain /
Business / Any / Any
Humanities / Languages / Any
Service Sector / Tourism / Travel
Visitor Information
Visitor Services
i-SITE Visitor Centre Information Optional Strand
The following standards are required
Service Sector > Tourism > Visitor Information
ID / Title / Level / Credit /25755 / Demonstrate knowledge of an i-SITE Visitor Centre operation / 4 / 4
25756 / Use i-SITE Visitor Centre computer systems / 4 / 2
25757 / Perform reconciliation processes on the i-SITE Visitor Centre computer systems / 3 / 2
Transition Arrangements
Version 6
Version 6 was issued following a review in order to update content and include a new optional strand.
Changes to structure and content
· An optional i-SITE Visitor Centre strand, consisting of standards 25755, 25756 and 25757 was added to the qualification.
· Overall credit value was increased from 60 to 70.
· Standards 18819 and 18226 were moved to the compulsory section.
· Standard 23759 replaced elective standard 18223 and was added to the compulsory section.
· Standard 5562 was moved to the elective section.
· Standard 23768 replace compulsory standard 20489 and was moved to the elective section.
· Standards 11098, 17383, 17384, 17788, and 17791 were added to the elective section.
· Elective standard 18210 was replaced by standard 23758
· Standards 11956, 18215, 18225 and 18280 were removed from the qualification.
· Classifications were added to the elective section.
People currently enrolled in programmes leading to the award of version 5 of the qualification may either complete the requirements for that version or transfer their results to version 6.
This qualification contains standards that replace earlier standards. For the purposes of this qualification, people who have gained credit for the expiring standards are exempt from the requirement to gain credit for the replacement standards – see table below.
Credit for / Exempt from /18210 / 23758
18223 / 23759
20489 / 23768
Previous versions of this qualification
Version 5 was issued to take account of the review of standard 18229 and Retail and Wholesale standard reviews.
Version 4 was issued following a review of the qualification to take account of the reviewed Tourism standards.
Version 3 was issued following a review to ensure the structure of the qualification met the specific needs of the visitor information industry sector.
Version 2 was issued to take account of the reviews of standards in the Communications Skills, Core Generic, Business Administration, Computing and Service Sector subfields.
Certification
This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the NewZealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification / NZSCED /Code / Description / Code / Description /
174 / Service Sector > Tourism / 080701 / Management and Commerce > Tourism > Tourism Studies
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068 / Ó New Zealand Qualifications Authority 2015