ANKETE / Vrsta dok. / Izdavač
ANK / 10
QUALITY SATISFACTION RATING OF AIRPORT SERVICES / PR 01-3 17 / Strana:
1 od 3
Dear Passengers,
Thank you for using Sarajevo International Airport services. We kindly ask you to take a few moments to complete this brief survey. Your rating of our staff, airport and services we provide will enable us in the future to modify our services to your wishes and needs, in order to fully meet your expectations. Thank you and have a nice flight.
Please assess the quality of rendered services at the Airport Sarajevo
No / Question / Excellent(5) / Very good
(4) / Good
(3) / Fair
(2) / Poor
(1) / Did not use
(0)
1. / Ground transport to/from airport
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2. / Availibility of baggage carts/trolleys
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3. / Waiting time at the Check-in
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4. / Courtesy and helpfulness of our Check-in staff
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5. / Competenceof our Check-in staff
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6. / Efficiency at the Check-in counter
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7. / Waiting time at passport control
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8. / Courtesy and helpfulness at passport control
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9. / Waiting time at security inspection
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10. / Feeling of being secure at the airport
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11. / Quality satisfaction of restaurant offer
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12. / Courtesy and helpfulness of our catering staff
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13. / Courtesy and helpfulness of Duty Free Shop staff
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14. / Courtesy and helpfulness of Sarajevo International Airport ticketing counter staff
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15. / Courtesy and helpfulness of Lost & Found staff
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16. / Equipment and facilities for disabled and special need passengers
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17. / Web page of airport Sarajevo
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.18. / Satisfaction with the information provided by Display systems
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.19. / Availability of bank/ATM facilities/money changers
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20. / Courtesy and helpfulness of VIP/business lounge staff
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21. / Availability of toilets
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22. / Cleanliness of toilets
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23. / Cleanliness of airport terminal
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24. / Comfort of gate area
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25. / Speed of baggage delivery service in arrival
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26. / Overall satisfaction with airport Sarajevo
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27. In your opinion, whether there is any service that Sarajevo airport does not provide, and should be?
28. If you were not satisfied with anything while using airport services, please specify the cause of your dissatisfaction and give your suggestion.
Name and last name:
No Flight and Airline:
Date:
ANK PR 01-3 17 02 Ocjena zadovoljstva putnika aerodromskim uslugama, Rev 4