Effective Control of Shop Controllable Costs in Line with Budget

RETAIL
Job Title: / Charity ShopManager
Reporting to: / Area Manager
Location: / Dogs Trust Charity Shop
Hours: / 37.5 hours per week (flexible rota)
Revised: / May 2014
Summary
To maximise the profits made for the work of Dogs Trust by managing, recruiting and motivating a team of volunteers as well as managing the shop premises and administration.
Tasks and responsibilities
Business Focus
Commercial Acumen

To be responsible and accountable for maximising shop profit through achieving/exceeding budgeted sales targets.
Effective control of shop controllable costs in line with budget.
To ensure accurate completion of weekly reporting requirements

Stock Management and Visual Merchandising

To maintain high levels of shop presentation through merchandising and housekeeping to agreed standards.
Utilise commercial decision making to drive best use of space available
To be responsible for the pricing of items for sale according to guidelines
To manage stock process to ensure correct density levels, stock processing to agreed amounts and stock rotation system so that stock moves quickly as per guidelines
To promote seasonally appropriate merchandise
Proactive stock generation

Marketing

To use appropriate forms of advertising to request stock
To promote the work of Dogs Trust at all times
To promote the store in the local community and social media

Personal Effectiveness

To be an effective leader
Problem solving
Managing change successfully
Effective time management
Meeting deadlines
To have ownership of your personal development

Relationship Management
Communication

To effectively and clearly communicate in a professional manner with all stakeholders in the business. This includes email, in person and telephone.
Updating colleagues on business performance, new initiatives and other pertinent issues
Attendance at relevant meetings with management and responsible for cascading information to team as appropriate.

Volunteers

To have a robust plan around the recruitment, training and retention of volunteers
Develop and maintain a volunteer rota to ensure sufficient cover for the shop
To lead and develop the volunteer team in the shop encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings.

Performance Management

Line management responsibilities of paid members of staff
Dealing with underperformance to company guidelines
Completion of annual/half year appraisals
Encouraging personal development plans
Succession planning

Customer service

To deliver market leading customer service at all times
To deal with and resolve customer complaints in a timely and professional manner.
To ensure all volunteers maintain a high standard of customer care.

Critical thinking

Ability to make business critical decisions based on analysis of sales data.
To have an awareness of local and national market trends
To have a strong sense of competitive spirit and desire to be the best
To have a strategic vision for your store

Operational Effectiveness
Premises Management

Ensure all shop equipment and facilities are in good working order
To escalate necessary repairs and maintenance
To have overall accountability of shop premises at all times

Security

To follow procedures to minimise the loss of stock and cash.

Health & Safety

To ensure that all staff and volunteers are aware of and adhere to Health and Safety procedures.
Management and compliance of all Health and Safety policies and procedures

Additional Tasks

There is a requirement to fulfill any other agreed duties that may at times be reasonably required that meets the needs of the business.

E =
ESSENTIAL / D =
DESIRABLE
Person Specification
Education & Training
 / A good standard of basic education, including “good” GCSE passes in both English and Mathematics / E
 / NVQ 2, or better, in Retail Management or equivalent qualifications / D
 / Skills / Abilities / Knowledge /  / 
 / Strong interpersonal skills with an ability to communicate effectively with a diverse range of people. / E
 / Excellent communications skills, both written and verbal / E
 / Self starter / E
 / Ability to recognise stock potential to generate income / E
 / Knowledge of product pricing / E
 / Good administrative and organisational skills. / E
 / Ability to handle money, keep records and organise work / E
 / Ability to analyse and make clear judgements / E
 / Ability to demonstrate presence of mind when working under pressure / E
 / Able to work as part of a team / E
 / Ability to motivate others / E
 / Good working knowledge of IT and Microsoft Office applications / E
 / Ability to manage ambiguity / D
Experience
 / Significant retail experience working within a modern retail environment / E
 / Experience of charity shop retailing / D
 / Experience of working with volunteers / D
Other Requirements
 / Entirely trustworthy and honest / E
 / Tactful with diplomacy and a sense of humour / E
 / A flexible approach / E
 / Good general health since the job involves some heavy lifting / E

Page 1 of 5

Job Description/Charity Shop ManagerDogs Trust/MD/19_11_2015