The Vegetarian Society

The Vegetarian Society

Job description

Job Title: Administration Officer

Reporting to: Head of Administration/PA to CEO

My job influences, inspires and supports people to embrace and maintain a vegetarian lifestyle by providing general operational support and customer service for the organisation to enable us to work smoothly and efficiently, providing excellence.

Main Duties:

1.  To provide a range of administration and operation support across the organisation at the direction of Head of Admin including, for example:

·  Processing and administration of membership reminders, renewals and applications

·  Routine tasks associated with media enquiries and monitoring of media coverage

·  Administrative tasks associated with campaigns and events

·  Assisting in maintaining the premises and equipment

·  Processing and co-ordinating the merchandise orders

·  Processing information onto the Society’s database, updating on a daily basis

2.  To provide excellent customer service and support the Vegetarian Society’s external and internal relationships and communications systems

3.  To receive all incoming telephone calls and to attend to all visitors to the premises

4.  To enter data, maintain and produce reports from Raisers Edge and other Vegetarian Society databases

5.  Franking and processing all post and deliveries including sending out resources and merchandise

6.  To work with volunteers and temporary staff as required

7.  To undertake any such relevant and appropriate duties as required

Additional Duties:

1. To develop your own skills and knowledge so you are confident and capable in your own role.

2. To help manage the health, safety and welfare of yourself and your colleagues.

3. To help to minimize the environmental impact of the organisation and your own work.

PERSON SPECIFICATION FORM

The person appointed to this post would normally be expected to meet the following:

Experience and Qualifications

/ Essential / Desirable
·  Experience of working in a busy office environment / E
·  Experience of dealing with customers / E
·  Experience of delivering tasks to deadlines in an environment with competing priorities / E
·  Experience of working with Raisers Edge / D

Skills Knowledge

·  Good keyboard and telephone skills / E
·  Proficient use of MS Office (Outlook, World, Excel, Powerpoint, Access) / E
·  Good database skills (data entry, running reports, etc) / E
·  Good communications skills and the ability to ability to interact confidently with colleagues and external partners and customers by telephone, in person and in written communications. / E
·  Ability to work flexibly and positively to support the work of others / E
·  Ability to work on own initiative and as part of a team / E
·  Ability to take instruction and deliver tasks as requested / E
·  Ability to deliver tasks to deadlines / E

Attributes

·  Ability to work calmly under pressure / E
·  Enthusiastic approach to managing a busy workload / E
Essential Requirements
• Agreement with Vegetarian Society vision and values and able to demonstrate them in personal life / E