FILENAME:SMEC427.docx
SCHOOL OF ENGINEERING & TECHNOLOGY / MECHANICAL & AUTOMOBILE ENGINEERING DEPARTMENT / VIIITERM / FOURTH YEAR1 / Course number / MEC427
2 / Course Title / Total Quality Management (DE 4 –ME&AE)
3 / Credits / 4
4 / Contact Hours (L-T-P) / 4-0-0
5 / Course Objective / The objective of this course is to focus managerial strategy of process improvement and variation reduction and to put quality management into perspective, and to highlight its importance, as well as to present in-depth ideas on different methodologies, tools and techniques followed for process and product quality improvement.
6 / Course Outcomes / After successful completion of this course students should be able
1: to identify and know the aspects of quality in an organization.
2: to know the fundamentals and applications of statistics in an organization.
3: to know the concepts of six sigma
4: to know and analyse how processes can be statistically controlled
5: to perform a small independent project and write a professional report.
6.to know the Process of ISO Documentation
7 / Outline syllabus:
7.01 / MEC427.A / Unit A / INTRODUCTION
7.02 / MEC427.A1 / Unit A Topic 1 / Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis Techniques for Quality Costs
7.03 / MEC427.A2 / Unit A Topic 2 / Basic concepts of Total Quality Management, Historical Review
7.04 / MEC427.A3 / Unit A Topic 3 / Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation.
7.05 / MEC427.B / Unit B / TQM PRINCIPLES
7.06 / MEC427.B1 / Unit B Topic 1 / Customer satisfaction – Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention
7.07 / MEC427.B2 / Unit B Topic 2 / Employee Involvement – Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits
7.08 / MEC427.B3 / Unit B Topic 3 / Continuous Process Improvement – Juran Trilogy, PDSA Cycle, 5S, Kaizen
7.09 / MEC427.B4 / Unit B Topic 4 / Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development, Performance Measures – Basic Concepts, Strategy, Performance Measure.
7.10 / MEC427.C / Unit C / STATISTICAL PROCESS CONTROL (SPC)
7.11 / MEC427.C1 / Unit C Topic 1 / The seven tools of quality
7.12 / MEC427.C2 / Unit C Topic 2 / Statistical Fundamentals – Measures of central Tendency and Dispersion, Population and Sample, Normal Curve, Control Charts for variables and attributes, Process capability
7.13 / MEC427.C3 / Unit C Topic 3 / Concept of six sigma, New seven Management tools.
7.14 / MEC427.D / Unit D / TQM TOOLS
7.15 / MEC427.D1 / Unit D Topic 1 / Benchmarking – Reasons to Benchmark, Benchmarking Process,
7.16 / MEC427.D2 / Unit D Topic 2 / Quality Function Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function
7.17 / MEC427.D3 / Unit D Topic 3 / Total Productive Maintenance (TPM) – Concept, Improvement Needs, FMEA – Stages of FMEA.
7.18 / MEC427.E / Unit E / QUALITY SYSTEMS
7.19 / MEC427.E1 / Unit E Topic 1 / Need for ISO 9000 and Other Quality Systems, ISO 9000:2000
7.20 / MEC427.E2 / Unit E Topic 2 / Quality System – Elements, Implementation of Quality System, Documentation, Quality Auditing, TS 16949
7.21 / MEC427.E3 / Unit E Topic 3 / ISO 14000 – Concept, Requirements and Benefits
8 / Course Evaluation
8.1 / Course work: 30 marks
8.11 / Attendance / None
8.12 / Homework / Three best out of 4 assignments: 20 marks
8.13 / Quizzes / Two 30-minutes surprise quizzes in lecture hours: 10 marks
8.14 / Projects / None
8.15 / Presentations / None
8.16 / Any other / None
8.2 / MTE / One, 20 %
8.3 / End-term examination: One, 50%
9 / References
9.1 / Text book / Dale H.Besterfiled, et al., “Total Quality Management”, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
9.2 / other references /
- Evans, J.R. & Lidsay,W.M., “The Management and Control of Quality”, South-Western (Thomson Learning), 5th Edition
- Feigenbaum, A.V. “Total Quality Management”, McGraw-Hill, 1991.
- Software:- Mastercontrol and Grapholite
Mapping of Outcomes vs. Topics
Outcome no. →Syllabus topic↓ / 1 / 2 / 3 / 4 / 5 / 6
MEC427.A / X / X
MEC427.A1 / X / X
MEC427.A2 / X / X
MEC427.A3 / X / X
MEC427.B / X / X
MEC427.B1 / X / X
MEC427.B2 / X / X
MEC427.B3 / X / X
MEC427.B4 / X / X
MEC427.C / X / X / X
MEC427.C1 / X / X / X
MEC427.C2 / X / X / X
MEC427.C3 / X / X / X
MEC427.D / X / X
MEC427.D1 / X / X
MEC427.D2 / X / X
MEC427.D3 / X / X
MEC427.E / X
MEC427.E1 / X
MEC427.E2 / X
MEC427.E3 / X