COXHOE MEDICAL PRACTICE
MINUTES OF PATIENT FORUM MEETING
WEDNESDAY 7TH AUGUST 2013 AT 4.30PM
Present:
Mrs Lynn Carrington, Dr S Pyner, Mr John Hepplewhite, Dennis Smith,Anthony Rowe, Dr R Woods,Barbara Jones
Apologies: Mrs Denise Harris,
1.Previous Minutes
Minutes read as correct.
2. New Staff
Dr Singh Salaried GP had commenced at the surgery, working 3 days per week.
We also have two new Receptionists who have recently commenced at the surgery, Beverley Anderson working full time and part time Clare Ellwood. A part time Assistant Practice Manager will also be commencing shortly to assist Barbara in the CCG and CQC work.
3.Meeting Dates/Time
Confirmation from all present was that the date and time of the meetings was acceptable.
4.Telephone Prescription Line
Practices have received recommendation guidance from Medicines Management Team that due to a National incident, practices should no longer take orders for medication over the telephone. The practice is considering this and wanted the PRG to give their thoughts on the subject.
Feedback was that if it has to be done then the practice should go ahead. Concerns around how the elderly would manage to order their prescriptions if the telephone service was taken away, as they probably would not have access to the internet for ordering and some patients do not have carers.
The practice would give plenty of warning of when this service will stop and we will look at other means of ordering for those who may have difficulty i.e. repeat dispensing.
5.Transport
The practice no longer books ambulance transport for patients. Patients now need to book themselves. When booking patients will be asked certain questions i.e. mobility and medical diagnosis. Details will be put on practice website and article to be given for Coxhoe Chronicle regarding the changes. The practice will monitor the changes to check of any untoward incidents.
6.Questionnaires
This year it was suggested that we change the questionnaire and try to reduce the number of questions being asked. Barbara had produced a draft questionnaire for ideas and comments. Members will email Barbara of any further questions or alterations they felt appropriate. It was hoped that final questionnaire would go out to patients in September. In Novembers meeting members would discuss the results of the questionnaire.
Dr Woods mentioned that GP’s also had to complete a 360 degree questionnaire this year as part of their personal development
7.New Computer System
The practice has requested to have a new clinical system, called SystemOne. The application had just been submitted and we do not know when this will be approved. The change over will take a few days, where GP’s will have no computer access to patients past history.
8.CCG
The CCG intentions are to be focused on Quality of Care and any problems that patients experience at Hospital or Community should be given to us so that we can feed this information into the CCG enabling improvements to be made.
Any patient events for the North Durham Commissioning Group will emailed to members of the PRG and posters in the waiting room and on the practice website, this will enable any patient to attend if they wish.
9.Medicines Waste Campaign
Posters and leaflets were on display in chemists and surgeries to try and stop patients ordering medication if they no longer need them. An example of this was that a patient in the Durham area had been ordering the same number of drink supplements each month but was using less in the month, but hadn’t thought to inform the surgery or chemist. Clinicians would also be asking these questions when reviewing patient’s medication.
10.Grass Cutting
For the second year running the council had not cut the grass on the small piece of land in between the surgery and the main road. It was difficult to get a grass cutter in due to the wall. Barbara will try to speak to the council to ask if this cut be done as it was starting to look very untidy.
MEETING CLOSED APPROX 6.00PM
NEXT MEETING WEDNESDAY 6TH NOVEMBER 2013 AT 4.30PM
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