Anchorage Neighborhood Health Center

Medical Director – Sample A (2010)

POSITION OVERVIEW

The Medical Director is a senior level administrative position with responsibility for all clinical services at all [CHC] sites. This responsibility includes the authority to oversee all aspects of health care delivery including planning, resource allocation, growth and development, regulatory compliance, quality, efficiency and the recruitment and supervision of all medical staff. This is a full time position with a flexible balance of clinical and administrative duties targeting an approximate time ratio of 70% administrative and 30% clinical. Clinical duties include inpatient and outpatient services as a primary care physician including on-call responsibilities where appropriate. The Medical Director is directly accountable to the [CHC] Executive Director with collateral accountability to the Board of Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A.  LEADERSHIP:

·  Maintains consistent interaction with the providers, staff and community demonstrating exemplary behavior.

·  Demonstrates being well informed about health care and community health [CHC]s.

·  Represents the providers at administrative meetings, communicates information, and seeks input on decisions from all providers.

·  Leads the clinical component of the [CHC] in adapting to changes in the health care environment and market place.

·  Embraces the customer service standards set by the health [CHC].

B.  QUALITY:

·  Maintains and enhances the highest standards of health care delivery to all [CHC] patients.

·  Ensures that all health care services are provided in the most cost effective and efficient manner.

·  Oversees, monitors and updates the [CHC]’s medical policies and procedures, including the scope of service as defined under the 330 CHC application and under FTCA coverage.

·  Assists in the development of data, statistics and performance outcomes and measures, and compliance reporting.

·  Reviews relevant patient complaints and satisfaction surveys and responds when necessary.

·  Supervises the development, implementation and operation of a quality assurance program as it relates to patient care; may delegate to other clinical staff. Participates in quality improvement processes where clinical procedures overlap with other departments’ procedures; may delegate.

·  Presents reports on health and quality improvement matters to the Board regularly and periodically, as determined by the Board.

·  Addresses risk management and patient grievances relating to clinical care.

C.  RECRUITMENT AND RETENTION:

·  Recruits and interviews all potential clinicians. Prepares recommendations for hiring and termination for the review and approval of the Executive Director.

·  Maximizes the retention of providers by establishing fair and reasonable work performance standards, quality of life, workload and equity. Gives feedback to providers informally and formally via [CHC]’s evaluation process.

·  Primary responsibility for provider contract negotiations; advises Executive Director and participates in revisions and contract signing.

·  Recommends and participates in nomination of clinicians for awards and promotions.

·  Collaborates with the Executive, HR, and Finance Directors in designing and sustaining provider compensation systems.

D.  SUPERVISION/OPERATIONS:

·  Develops collaborative teams of physicians and midlevel practitioners.

·  Arranges and conducts regular meetings of clinicians.

·  Maintains advice and consent functions regarding the responsibilities and privileges of administrative personnel supervising ancillary (e.g. laboratory, x-ray, Pharmacy) services.

·  Recommends and participates in the final determination of disciplinary actions and terminations.

·  Provides input in the selection of the management team, including the Executive Director.

·  Leads in ongoing development of the electronic medical record.

·  Responsible for arranging night and hospital call, paid time off, continuing professional education.

·  Responsible for the recruitment, supervision, credentialing and evaluations for all physicians to include students and volunteer physicians, in-service training and plans orientation of clinical staff.

·  Reviews and updates Standards of Practice.

·  Establishes and maintains written collaborative documents for Physician Assistants.

·  Represents [CHC] to collaborating agencies and facilities, and oversees clinical relationships with those entities.

E.  CLINICAL:

·  Performs at least three clinical sessions per week and participates in the on-call schedule and coverage as appropriate.

·  Answers questions regarding cases and acts as a resource for clinicians.

F.  PLANNING/BUDGETING:

·  Develops the [CHC]’s Health Care Plan for the federal CHC/HCH grants.

·  Recommends clinical objectives and participates in the designation of priority objectives for the Health [CHC] with references to implementation of the Health Care Plan.

·  Participates in the strategic planning for the [CHC].

·  Participates in development of the [CHC]’s financial plan (budget), with ongoing monitoring and evaluation.

·  Participates in the development of clinical activities budget, including staffing and support plan and equipment needs projection.

G.  OTHER:

·  Advises on information systems needs; develops, recommends and conducts special studies of operations.

·  Interprets clinical data for other leadership staff and the Board.

·  Participates in the ongoing review of practice management functions, e.g. reception, telephone triage, patient flow, outreach services, laboratory, pharmacy, follow-up on missed appointments, referral tracking.

·  Participates in periodic management review of Executive Director.

·  Advocates for the [CHC] and serves as liaison to (including active membership in) local and state professional societies, as well as to health officials and organizations and health training institutions as appropriate.

·  Participates in community organization activities designed to modify community health behavior, epidemiology and/or needs.

SUPERVISORY RESPONSIBILITIES

A.  RECEIVED: Works under the general direction of the Executive Director. Supervision is received through personal conference, general observation of work in progress and occasional review by supervisor of completed assignments.

B. EXERCISED: Supervision of physician, physician assistant and nurse practitioner staff members. Supervision of Pharmacy and Clinical Support Services Managers.

QUALIFICATIONS

·  Board Certification in Family Medicine, Pediatrics, or Internal Medicine

·  Licensed or license eligible by the State of Alaska

·  Must maintain an unrestricted license to practice in Alaska and maintain active privileges at the hospital

·  Proven ability in clinical practice

·  Excellent writing and speaking communication skills

·  A high energy level and the ability to follow projects through to completion

·  Ability to build consensus and work in a team setting

·  Strong conflict management, negotiation and persuasion skills, professional demeanor, attitude, and motivation is essential

·  Commitment to delivery of high-quality, cost-effective health care

·  An understanding of physician compensation systems

·  Experience in a community health care environment is preferred

·  An understanding of group Financial and Management operations.

·  Ability to work as a member of a management team

·  Ability to communicate and work effectively with medical staff, patients, clinical support and administrative staff.

EDUCATION and/or EXPERIENCE

·  Graduate of an accredited medical or osteopathic school with MD, DO or equivalent degree. Successful completion of ACGME accredited Family Practice Residency. Board certified in Family Practice, Pediatrics or Internal Medicine. Minimum of 5 years in clinical practice in a primary care group with 3-5 years in a leadership position. Community health [CHC] experience is preferred.

PHYSICAL DEMANDS The work environment characteristics described here are must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

All [CHC] sites are nonsmoking.