Timothy J. Frank

1650 Irma Place / 419-787-5401
Toledo, OH 43612 /

Education

Associate of Science in Nursing May 2015

Mercy College of Ohio, Toledo, OH

  • Graduated with Honors
  • Officer (ASN Student Rep), Mu Epsilon Nu Chapter of American Assembly for Men in Nursing
  • Student Representative of Mercy College Strategic Planning Council
  • Member, National Student Nurses Association
  • Member, Phi Theta Kappa Honors Society
  • Member, Gamma Delta Nu Chapter, National Honors Organization for Associate Degree in Nursing

Associate of Applied BusinessDecember 2011

Owens Community College, Toledo, OH

  • Graduated Summa cum Laude (4.0 GPA)

Licenses and Certifications

  • Registered Nurse, Ohio License RN.414926 Expires August 2017
  • Basic Life Support for Healthcare Providers Expires September 2017
  • Advance Cardiac Life Support Expires September 2017
  • Pediatric Advance Life Support Expires September 2017
  • FEMA Certificate: Introduction to the Incident Command System (ICS 100) for /Hospitals
  • FEMA Certificate: Applying ICS to Healthcare Organizations ICS-200 for Health Care/Hospitals

Clinical Experience

Student Nurse (Preceptorship – 88 hours) April 2015

Mercy St. Charles – Emergency Department

Student Nurse Clinical Rotations – 648 hours August 2013 – March 2015

Mercy St. Charles – Progressive Care/Cardiac and ICU Step Down Unit, Medical/Surgical – Vascular,

Orthopedics, Oncology; Mental Health/Psychiatric

Mercy St. Vincent’s – Pediatrics; Obstetrics/Labor and Delivery; Burn unit

Mercy St. Anne’s – Medical Surgical; ICU

Employment History

Registered Nurse, Clinical Nurse II – Progressive CareJanuary 2016 to present

Saint Charles Hospital Oregon, Ohio

  • Provide direct patient care to wide range of patients, including physical assessments, medication administration, patient education and various treatment procedures
  • Review telemetry monitoring for all patients
  • Assist with coordination of care by communicating and working with physicians, discharge planners, and other members of treatment team
  • Respond to Rapid Response calls as needed throughout the hospital facility
  • Recipient of commendations for customer care and team work

Registered Nurse, Emergency Center August 2015 to January 2016

The Toledo Hospital Toledo, Ohio

  • Utilizes nursing process to care for patients of various ESI levels including level 1 trauma, stroke alerts, and full arrests
  • Reviews assessment and diagnostic data to incorporate proper interventions into plan of care
  • Reports and documents nursing actions accurately and completely
  • Provides safe, compassionate, and quality care to patients and families while completing multiple tasks of different urgency in a timely manner
  • Effectively communicates with team members, patients, and families to ensure accurate and proper care is provided

Support Coordinator/Unit Clerk June 2013 to August 2015

Promedica Caring Services / Promedica Home Health Care Toledo, Ohio

  • Triaged high volumes of phone calls from clients, physicians, and employees and routed them to the most appropriate resource
  • Processed home care referrals and accurately input patient data into referral system
  • Followed up with referral sources to obtain any missing or incomplete information
  • Completed insurance verification and initiated authorization process for clients utilizing Medicare and private insurance provider websites (PECOS, Palmetto, etc.)
  • Received several Service Excellence awards from immediate supervisors

Senior Project Manager, Client Operations July 2010 – September 2012
Lightspeed Research Northwood, Ohio

  • Exercised strong client service and market research project management skills
  • Supervised, mentored, and trained junior team members on internal processes and technical setup
  • Managed international research projects working closely with clients located in Europe and Asia.
  • Assisted with the entire research process, from survey development, set up, and analysis of data.
  • Managed internal and external operations teams to ensure field requirements were met on time, on budget, and within adherence to global client Service Level Agreements
  • Received Exceptional Service awards for client service and team work

Project Manager May 2009 – July 2010
Authentic Response Perrysburg, Ohio

  • Analyzed and developed sample plans for a wide variety of research projects
  • Ensured timelines for projects were met on time and within budget
  • Managed day-to-day project operations and client relationships
  • Analyzed and reported on performance metrics of online audience capabilities
  • Key team member for managing full-service market research projects
  • Consistently met quarterly goals with an achievement level of 94% or higher
  • Awarded several "Value add" and client service awards

Research Associate/Team Leader May 2004 – February 2009
TNS Northwood, Ohio

  • Managed for high volume of research projects and executed day-to-day project related tasks
  • Tasked to a key account and helped it grow from 1.5 million in sales (2007) to 2.0+ million in sales (2008), also secured two long-term "Preferred Supplier" contracts with the same client
  • Coordinated and supervised the day-to-day operations of our Offshore Interactive Programming teams in Hyderabad India
  • Oversaw quality control processes to maintain performance standards of Hyderabad team, including monthly quality auditing analysis reports
  • Communicated client expectations to Operations departments in order to facilitate the flow of multiple projects through the appropriate business units in a timely and cost efficient manner
  • Reviewed project deliverables to ensure complete and accurate data

Community Leadership Experiences

Mercy College of Ohio Alumni Board, Board member (2016, ongoing)

Mercy College of Ohio, Strategic Planning and Budgeting Council, Alumni Advisory Member (2016, ongoing)

11th Masonic District of Ohio, President (2014)

References

Cynthia Heins, RN, BSN, MSN, CNOR, RNFA

Mercy College of Ohio

Assistant Professor

419-251-1736

Sharon A. Baker, RN

Promedica Caring Services

Charge Nurse (Weekend), Intake Dept.

419-824-7538

Lori Edgeworth, MEd, BA

Mercy College of Ohio

Vice President of Strategic Planning and Enrollment Management

419-251-1614

Heather Demarest, BSN, RN

Hospice of Northwest Ohio

Registered Nurse