Us Together – Cleveland Branch

Intern/Volunteer Position Description

Us Together’s mission is to coordinate, organize, and initiate services to refugees through education, advocacy, support services, information, referrals, and networking opportunities to strength the community in which we live.

Title/Position: Case Manager Aide

Program: Refugee Resettlement at Us Together resettles immigrants and refugees from all around the world. We help arriving refugees adjust to their lives here in the US by helping them find a job, learn English, navigate public institutions, support their families, and much more. To address the cultural adjustment difficulties facing newcomers, Us Together offers many volunteer opportunities to accommodate the growing need.

Goal of Position: Perform office and administrative support to better equip case managers and staff with resources to more effectively complete casework and necessary tasks.

Benefits:

·  Help refugee families access urgent and necessary services

·  Further impact the community by assisting the resettlement process

·  Allow case managers to more effectively help their immigrant and refugee clients

Tasks/Responsibilities:

·  Complete casenotes, file documents, and perform data entry pertaining to refugee cases with respective case managers

·  Transport clients to appointments or arrange transportation

·  Perform other tasks around the office as needed

Qualifications:

·  Must be an organized individual that follows directions well

·  Previous office experience a plus

·  Must be compassionate, caring, and culturally sensitive

·  Ability to work independently and as a member of a team

Requirements:

1.  Must be 18 or older

2.  Must contact Danielle Drake () to schedule for an interview

3.  Must honor confidentiality of client records and sign confidentiality agreement

4.  Must provide own reliable mode of transportation

Time Commitment:

Ideal candidates are able to make a 10 hour commitment. Scheduling is coordinated between the candidate and supervisor

Worksite/Department:

US Together – Cleveland Office, Refugee Resettlement Agency

2940 Noble Rd., Ste 1

Cleveland Hts., OH 44121

Immediate Supervisor: Helen Tarkhanova