Job Description

Job Title: Head of Supporter Relations

Reports to: Chief Executive

Direct Reports: Currently 3 posts covering Trusts, Parish/Donor work, Database/Administration (with growth potential)

Income target:c£1M per annum

Introduction

Pact is a highly respected and growing charity. Pact Futures is a relatively new and growing independent Community Interest Company, wholly owned by Pact. Together we form the Pact Group. We work across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to people with convictions who we support on release/’through the gate’ and in the community. We are passionate about volunteering & enable active community engagement in criminal justice. Our work is founded on core values, central to which is a belief in the innate dignity of every human being. Our focus is on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Job purpose

As Head of Supporter Relations, your role will be to maximise income, principally from charitable grants and donations from individuals and parishes, to enable Pact to sustain and expand the delivery and development of responsive services for people affected by imprisonment. Inspired by Pact’s charitable mission, vision and values, you will be a natural leader and excellent manager, supporting and getting the best out of your team, whilst maintaining a personal focus on securing grant income for innovative projects and services. You will ensure that we operate to the highest ethical and legal standards, inspiring people to make a difference through their support for Pact, and building long term relationships of trust and confidence.

Key Duties and Responsibilities

Fundraising Strategy

  1. To work with your team and the Senior Leadership team to implement, review and develop our fundraising strategy.
  2. To work collegiately to ensure fundraising, business development and service delivery strategies are aligned.

Personal Fundraising Role

  1. To cultivate and maintain excellent, open and warm relationships with existing and new grant makers especially charitable trusts and foundations, working closely with the CEO and Deputy CEO and other colleagues,
  2. To research, identify, write and review applications to trusts and foundations and other grant makers in line with the charity’s strategy, mission, vision and values, and emerging priorities.
  3. To work with colleagues in Services, Finance and other teams to ensure that winning bids are developed and submitted and that high quality funder reports are produced and submitted within deadlines.
  4. Lead the development of other income streams, including our core supporter base within the Catholic community, and to develop our support within the City and Legal professions.

Leadership and Management of the Supporter Relations Team

  1. To lead, manage and inspire the Supporter Relations team.
  2. To maintain excellent relations between the team, and other teams, including Services, Finance and HR.
  3. To support our Parish and Supporter Relations Manager to increase our charitable revenue from donors with a particular focus on our traditional supporter base (Catholic parishes) and to ensure we maximise the benefits of our wider support from parishes and other churches and groups, particularly volunteer recruitment.
  4. To manage and support the Trusts Fundraiser, sharing the workload of bid writing and account management as required.
  5. To manage and support the Supporter Relations Administrator, ensuring effective use of our supporter database (Salesforce).
  6. To provide analysis, and develop strategy and action plans, so as to ensure the team provide consistently good donor care.
  7. To oversee record keeping systems and regulatory compliance ensuring that we operate to the highest ethical standards, and in accordance with our iso27001 certification and the General Data Protection Regulations.

Contribute to the strategic direction of the charity

  1. To contribute to the management and leadership of the charity as an active member of the Shared Planning Group.
  2. To work closely with the Director of Finance to monitor fundraising performance against budget and targets, to ensure we are achieving an appropriate mix of unrestricted and restricted income, to monitor restricted grants against expenditure and to agree priorities, deadlines and planning timescales for applications and appeals.
  3. To represent the charity externally as opportunities arise, working closely with the CEO, trustees and other colleagues to promote our work and win friends and supporters.
  4. To support the CEO and Deputy CEO in the management and co-ordination of events.

The Prison Advice & Care Trust is a developing organisation and consequently this job description will be reviewed and duties may change over time

Pact Standards

Equal Opportunities:Pact has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote its policy in their own work.

Service User Participation: People who use our services are at the heart of everything we do. We strive for a culture in which prisoners, ex-offenders and their families are listened to, their opinions are respected and they are actively involved in decision making which leads to change. This change can be in prisoners, ex-offenders and their families (skills, knowledge, development or attitude), the services they get and use and the wider society.

Health and Safety:Pact is committed to a healthy and safe working environment and expects all its employees to co-operate with Pact to implement and promote its policy in all aspects of their work.

Conduct: All staff are required to work within our Code of Conduct, and to conduct themselves in accordance with the charity’s values and ethos. Our work within secure establishments, with people with convictions in the community, and with children and adults with multiple and complex needs, requires all staff to operate at all times with due regard to security, safeguarding and protecting children, public protection, and professional boundaries. All staff are required to sign acceptance of our policies and procedures detailed in the Pact handbooks, and as required by the Ministry of Justice and HM Prison & Probation Service, and local rules which may be in force at individual prisons. Staff are also required to comply with detailed policies and guidance regarding confidentiality, Data Security and use of ICT (Information and Communication Technology), and to maintaining privacy of all its staff and service users. Staff are required to ensure that they maintain an up to date awareness of relevant policies and procedures, and to take a positive approach to their own learning and development.

You will ensure that all fundraising activities are conducted in an ethical and honest way, and that we comply with all policies, standards and regulations including anti-bribery & corruption, anti-money laundering, General Data Protection Regulations and fundraising good practice and guidance in force.

All staff are required to undertake mandatory training including foundation training, safeguarding and professional boundaries.

Pact is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.

PERSON SPECIFICATION – HEAD OF SUPPORTER RELATIONS

Knowledge, skills and abilities

/ Selection Criteria / Essential / Desirable
Education and Qualifications / Degree educated
Good standard of education with strong literacy and numeracy skills
Institute of Fundraising member with Certificate in Fundraising /  / 

Experience and Knowledge / A successful demonstrable track record of raising funds from trusts and foundations
Experience of developing action plans and budgets
Experience of using and getting the best from a fundraising database (ideally Salesforce)
Experience of other types of fundraising activity ( this might include individual giving, major donors, legacies, community fundraising and events)
Experience of successfully recruiting and managing staff
Capability to manage and support a marketing communications specialist, and to ensure that key messages of the charity are delivered effectively to a variety of audiences.
Capability to manage and support a parish and supporter relations manager, and to maintain warm relationships with church representatives
.
Understanding of core cost recovery and of differences between restricted and unrestricted fund
Understanding of Gift Aid and capability to ensure that we maximise charity revenue.
An awareness of key issues facing prisoners, ex-prisoners and their children and families. / 





 / 

Personal Effectiveness and Skills / Persuasive, with excellent inter-personal, communication and negotiation skills across multiple stakeholders
Ability to deal with important and influential people with confidence and ease
Ability to develop project proposals and budgets from consultation with colleagues and partner agencies to successful bid/application
Excellent IT skills and familiarity with standard MS Office suite and internet
Ability to research, identify and develop approaches to potential trusts and statutory funders to secure their financial support
Excellent administrative and record keeping skills
Ability to work in a challenging environment and remain calm under pressure
Ability to manage a demanding workload personally and within the team
Capable of managing and controlling multiple budgets and resources / 








Leadership Imperatives, Beliefs, Attitudes & Behaviours / A commitment to our mission, vision, values and strategy of Pact.
Committed to continuous personal development and learning, and responsiveness to constructive feedback.
A methodical and disciplined approach combined with the initiative to thrive and succeed.
Commitment to the inclusive culture of Pact and to the active promotion of equal opportunities.
Ability to work on one’s own initiative, including managing multiple deadline-driven projects and building and leading short term project teams.
A results orientated ‘can do’ attitude.
A flexible attitude and willingness to travel and work unsocial hours occasionally.
Commitment to highest ethical standards and toworking within Pact’s code of conduct
Pact is a diverseand inclusive modern charity, welcoming to all. We have a distinctive progressive Catholic ethos, informed by Catholic Social Teaching. The post-holder must have an awareness of and respect for the founding principles of Pact as an organization created within the Catholic Christian community in England and Wales. The post-holder must be able to relate with empathy and sensitivity to colleagues, volunteers, trustees and supporters who are motivated by their faith. / 








Other Requirements / The ability to travel within England and Wales according to the needs of the job, with reasonable adjustments, if required, according to the Disability Discrimination Act.
Ability to work flexibly including evening and weekend work when required in order to meet deadlines or to attend events. / 

Terms and Conditions:

Length of contract:Permanent

Salary:c. £45 – 50,000 gross per annum

Pension:Contributory pension scheme

Annual Leave: 30 days annual leave and 8 days Bank Holidays per year (full time equivalent)

Hours of work:37.5 hours per week

Place of Work: Post-holder will be expected to be based from Pact Central Officewith occasional travel to prisons and services, and meetings across England and Wales, including our Birmingham office.

Benefits:Employee Assistance Programme (Care First), free eye tests, cycle to work scheme, childcare vouchers and season ticket loans.

This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK,satisfactory references from previous employers covering a 5 year period and declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment).

Head of Supporter Relations / Page 1 / May 2016