Outreach Training
Program
GUIDELINES
General Industry
Safety and Health
U.S. Department of Labor
Occupational Safety and Health Administration (OSHA)
Directorate of Training and Education
2020 S. Arlington Heights Road
Arlington Heights, Illinois 60005
October 2007
TABLE OF CONTENTS
Page
Background 1
The General Industry Outreach Training Program 1
Outreach Training Program Guidelines 2
Outreach Training Tips 4
Designated Training Topics: 10-hour General Industry Training Outreach Program6
Designated Training Topics: 30-hour General Industry Training Outreach Program7
Further Assistance8
Program Administration 11
Obtaining Student Course Completion Cards 11
Information on Student Course Completion Cards 12
Replacing Lost or Damaged Trainer or Student Cards 12
OSHA Outreach Training Program Report 13
Attachment A - OSHA Training Institute Education Centers (OTIECs)
Attachment B - OSHA Outreach Training ProgramFact Sheet
Attachment C - Shortcut Procedures for Outreach Trainers with ID Numbers
GENERAL INDUSTRY
OUTREACH TRAINING PROGRAM
BACKGROUND
The Occupational Safety and Health Administration's (OSHA) Outreach Training Program is a voluntary train-the-trainer training program through which OSHA authorizes trainers to teach construction and general industry occupational safety and health standards and policy. We have promoted workplace safety and health by authorizing trainers since 1971.
The outreach program has grown rapidly in recent years. In the past five years, 1.9 million workers have received outreach training; the program has doubled in growth. In 2007, we will distribute nearly 520,000 student cards to trainers who held over 35,000 classes – an average of 680 classes per week. The number of students completing the 30-hour construction training has almost quadrupled in the past 4 years; however, 10-hour classes still comprise 85% of the overall program. And 80% of all the outreach training is in construction On any day,approximately 2,200 workers attend OSHA outreach training.
Thisgrowth is as a result of wide industry acceptance. Many organizations use the Outreach Training Program to provide training for their members. Groups which have implemented formalized use of the program include the building trades, general contractors, employer associations, insurance companies, and manufacturing firms. The endorsement of this training, to serve as a foundation of occupational safety and health training,has often resulted in the requirement of the training as a condition of employment for their workers or members.
RecentState laws enacted in Massachusetts, Rhode Island,Connecticut, New Hampshire, and New Yorkrequire 10-hour construction training for workers on various sized publicly funded projects.
THE GENERAL INDUSTRY OUTREACH TRAINING PROGRAM
General industry outreach trainers are authorized to conduct 10- and 30-hour general industry outreach courses and receive OSHA course completion cards to issue to their students. To become an authorized trainer, you must complete Course #501, Trainer Course in Occupational Safety and Health Standards for General Industry. You must pass a final test to receive your trainer authorization.
Update Requirement. To stay current on OSHA, General Industryoutreach trainers must attend Course #503, Update for General Industry Outreach Trainers,every four years to remain authorized. The OSHA course #501may also be used to maintain a trainer’s authorized status.
If your trainer authorization status has expired, you have a three month grace period after your expiration to take the update course. After the three month period, you may only reinstate it by retaking the OSHA #501 course.
OSHA Training Institute Education Centers (OTIECs) conduct the trainer courses(see Attachment A).
OUTREACH TRAINING PROGRAM GUIDELINES
Training Topics. See the Designated Training Topics section for what you must cover in the 10- and 30-hour general industryclasses. Because the objectives of the training are different, you may supplement, but not combine, the outreach program topics with training required in the OSHA standards. CPR and First Aid may only be supplementary topics.
Topic Length. We recommend you cover each course topic for an hour. At times,however, your audience may have limited exposure to a hazard and one-half hour is appropriate. One-half hour is the minimum you may spend on a topic. In the 10-hour class, don’t cover any topic for more than four hours. In the 30-hour class, don’t cover any topic for more than six hours.
Training Materials. Trainers compile materials for their training from a variety of sources, including products OSHA has available under “Teaching Aids” at the OSHA Outreach Training Program web site, . Trainers are provided a CD with a 10-hour PowerPoint presentation and lesson plan that may be used in full or in part in conducting an outreach class. The course materials provided in the trainer classes are not designed for outreach students. Provide your students with materials (at least a fact sheet) on each topic you cover, containingkey points. See the Further Assistance section for additional information.
Class Time. Breaks and lunch periods are not counted as class time.
Classes Over a Period of Time. You may break classes into segments. Each segment must be at least one hour and the course must be completed within six months.
Guest Trainers. You may use trainers who have topic expertise to help you conduct classes. The authorized outreach trainer must design and coordinate the course, teach more of the class than anyone else, and attend all sessions to answer questions and ensure topics are adequately covered and all students are in attendance.
Class Size. If your class will exceed 50 students, contact your Outreach Coordinator (Attachment B) prior to the class to receive permission to hold the class and receive student cards. Inform the coordinator how you will address theseitems:
●How students will be able to ask questions when the class is not in session. Methods include e-mail, answering questions after class, and a Q & A session.
●What materials, in general, you are providing to the students. You must provide your students with at least a fact sheet on each topic you cover.
●That attendance will be taken at least at the beginning and end of the class. Only those people who are on all the attendance sheets may receive cards.
We recommend using more than one trainer, holding the 10-hour over more than one day, and breaking the class into work groups. Small classes encourage trainee involvement through discussion and group participation and through sharing of knowledge and experiences.
In-Person Training. Outreach training must be done in-person, unless you receive anexemption. If you’re considering using non-live methods, such as on-line or video conferencing, contact the OSHA Outreach coordinator at . OSHA hasspecific on-line training guidelines, and we’ve only accepted a few on-line programs. The on-line guidelines include the following:
●testing and reporting test scores for each topic and a final
●removal of anyone scoring less than 70 percent after three tries on any program topic
●mandatory page views of each content page
●easy trainer availability built into the system
●printable online materials for each topic
●the course must be interactive
●tracking students’ time in the course, and building in a time out mechanism
●providing required reports and evaluations
The guidelines for video conferencing are as follows:
●the trainer can ensure the full attendance of all trainees,
●off-site locations have a training monitor, and
●there is a setup to answer trainee questions quickly and effectively.
You also must explain what materials, in general, you are providing to the students. You must provide your students with at least a fact sheet on each topic you cover. Contact your Outreach Coordinator (Attachment B) prior to the video conference to address the above areas and receive permission.
10 + 20 Hours = 30. If a student you trained in the 10-hour course wants to take the 30-hour course at a later time, you may provide 20 more training hours and receive a 30-hour card for the trainee. The limitations are as follows:
●the same trainer must do all the training
●all the training must be completed, from start to finish, within six months
You must return the 10-hour cards to receive the 30-hour cards.
Combined 10-hour Construction and General Industry Class. You may not receive 10-hour Construction and General Industry student cards when holding a class for less than 20 full hours.
Advertising. When advertising outreach training you must take the proper care to correctly describe your outreach trainer designation and outreach courses. Trainer authorization is limited to conducting the 10- and 30-hour General Industry outreach training courses.
Follow these rules when advertising your General Industry Outreach Training Program courses.
Outreach advertising restrictions:
► CertifiedNeither the trainer, the students, nor the curriculum is certified or approved. The trainer is authorized and the students receive course completion cards.► OSHAYou can use the term “OSHA” in your ads, but don’t make it appear that you’re an OSHA employee or that the course is being conducted by OSHA.
► Course #501You can’t conduct the #501 course. Don’t refer to your outreach course as a #501 course. The #501 course is the trainer course that is conducted by OTI and the OTIECs.
► Department of Labor LogoDon’t use the logo that is on the outreach cards or the front
cover of this guide.
► Train-the-Trainer CourseDon’t combine the use of “OSHA” and “Train-the-Trainer” in your advertising. Students who complete outreach training aren’t entitled to receive cards for students they may train.
If we notify you that your advertising appears false or misleading and you do not correct it, we will remove you from the Outreach Training Program.
Monitoring. Staff from theOSHA Directorate of Training and Education periodically attend outreach training classes to observe training, obtain feedback from the trainer and the students on the training, and ensure awareness of the outreach guidelines and the materials and assistance that are available to help trainers. Through these visits we aim to help trainers, improve the outreach training program, ensure consistent program implementation, and assist the trainer in designing the class to meet the needs of the audience. Let us know about your outreach classes if you’d welcome our visit.
OUTREACH TRAINING TIPS
Worker Emphasis. Outreach classes are designed to be presented to workers, therefore they must emphasize hazard identification, avoidance, control and prevention, not OSHA standards. Trainers must tailor their presentations to the needs and understanding of their audience.
Training Purpose. Explain early in the class that this training isn’t a bureaucratic exercise – that it may save their life and help them continue to provide for their family. Explain that safety and health add value to the company, the workplace and their life. See
Importance of Safety and Health. Early in the your training class, instill in the audience that safety and health add value. To do this, use local stories that they will recognize, personal experiences, injury and fatality statistics, and OSHA Fatal Facts. For more information, see the Further Assistance section.
Site-Specific Training. The most rewarding classes for students are the ones they can relate to because the trainer uses examples, pictures, and real-life scenarios from their work place, or one similar to it.
Homogenous Class. The ideal class is one where students have similar positions and needs. Hold separate sessions for supervisors, managers, and workers, if possible. Try to train workers from similar groups. For example, trade groups, office personnel, machine operators, and maintenance staff.
Train Workers in Their Language. Ensure that you know your audience, including whether there are language barriers. To the extent possible, teach non-English speaking workers separately. Use translators, easy to understand photos, videos in their language, and hands-on activities. Also emphasize real-life examples. OSHA and the Outreach Training Program have Spanish trainers, references, publications, dictionaries and e-tools available at See the Further Assistance section for additional details.
Use Objectives. Describe the skills and abilities the students should have or exhibit for each topic. Relate the objectives to the students’ work, if possible.
Presentation Assortment. Students learn in different manners, and get tired of one training style. Use different trainers, computer presentations, videos, case studies, exercises and graphics to make the course interesting and enjoyable. By doing this you’ll be employing the three levels of training techniques - presentation (presenting the material in a variety of ways), discussion (getting the students involved in the learning), and performance (students practice the material they learned).
Testing. We recommend using quizzes and tests to ensure studentsremain focused and understand key objectives. You may set passing scores. Provide feedback to the students on the exam questions.
Evaluations. OSHA recommends having students complete an evaluation of your class. This feedback will help you determine whether the course is accomplishing its goals and provide you input that you can use to improve the training.
DESIGNATED TRAINING TOPICS10-HOUR GENERAL INDUSTRY
OUTREACH TRAINING PROGRAM
The 10-hour program is intended to provide a variety of General Industry safety and health training to entry level workers. Of the below topics, six hours are mandatory and two hours must be chosen from the optional topic list. For the remainder of the class, teach any other general industry hazards or policies and/or expand on the required topics. Instructional time must be at least 10 hours.
The 10-hour classes are intended for workers. Therefore emphasize hazard identification, avoidance, control and prevention, not OSHA standards. You’ll find learning objectives on many of these topics on the 10-hour CD-ROM which was distributed in the trainer classes, and is also available for download at the Outreach Training Program website.
REQUIRED COURSE TOPICSOne Hour
Introduction to OSHA, including:
■ OSH Act, General Duty Clause, Employer and
Employee Rights and Responsibilities, Whistleblower
Rights, Recordkeeping basics
■ Inspections, Citations, and Penalties
■ Value of Safety and Health
■ OSHA Website and available resources
■ OSHA 800 number / Choose at least 2of the following topics
These topics must add up to
at least 2 hours:
- Minimum One-half hour each -
Hazardous Materials (Flammable and Combustible Liquids, Compressed Gases, Dipping and Coating), Subpart H
Materials Handling, Subpart N
Machine Guarding, Subpart O
Introduction to Industrial Hygiene, Subpart Z
Bloodborne Pathogens, Subpart Z
Ergonomics
Safety and Health Programs
Fall Protection
One Hour
Walking and Working Surfaces, Subpart D
One Hour
Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection, Subparts E & L
One Hour
Electrical, Subpart S
One Hour
Personal Protective Equipment (PPE), Subpart I
One Hour
Hazard Communication, Subpart Z
Special Industry Recommendation:
In addition to the six required hours, the groups noted below should also teach the following:
• Medical / Health Care–1 hour each - Introduction to Industrial Hygiene, Bloodborne Pathogens
At least ½ hour each – Ergonomicsand Workplace Violence
• Maintenance - Ergonomics and (if applicable) Powered Industrial Trucks
• Utility - Ergonomics, Power Generation, and Confined Spaces
• Office - Ergonomics
DESIGNATED TRAINING TOPICS30-HOUR GENERAL INDUSTRY
OUTREACH TRAINING PROGRAM
The 30-hour program is intended to provide a variety of training to people with some safety responsibility.
Of the topics listed below, eleven hours are mandatory and ten hours must be chosen from the optional topic list provided. For the remainder of the class, you may teach any other construction industry standards or policies or expand on the required topics.
REQUIRED COURSE TOPICS
Introduction to OSHA - at least Two Hours
OSH Act, General Duty Clause, Employer and Employee Rights and Responsibilities, Whistleblower Rights, Recordkeeping basics
Inspections, Citations, and Penalties
Value of Safety and Health
OSHA Website, OSHA 800 number and available resources
Walking and Working Surfaces, Subpart D- at least One Hour
Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection, Subparts E & L -
at least Two Hours
Electrical, Subpart S - at least Two Hours
Personal Protective Equipment (PPE), Subpart I - at least One Hour
Materials Handling, Subpart N - at least Two Hours
Hazard Communication, Subpart Z - at least One Hour
Choose at least 5 of the following topics- Must add up to at least 10 hours
Hazardous Materials (Flammable and Combustible Liquids, Spray Finishing, Compressed Gases, Dipping and Coating Operations), Subpart H
Permit-Required Confined Spaces, Subpart J
Lockout / Tagout, Subpart J
Machine Guarding, Subpart O
Welding, Cutting, and Brazing, Subpart Q
Introduction to Industrial Hygiene, Subpart Z
Bloodborne Pathogens, Subpart Z
Ergonomics
Fall Protection
Safety and Health Programs
Powered Industrial Vehicles
FURTHER ASSISTANCE
Main OSHA Web Sites
●OSHA Home Page -
●OSHA Outreach Training Program Page
* . The site includes:
- Teaching Aids,including the 10-hour PowerPoint you received in the trainer class
- Program Guidelines
- How to get OSHA student course completion cards
- Frequently Asked Questions (FAQs)
- Special Announcements
OSHA Teaching / Materials Assistance Web Sites