Professionalism

Skills for Workplace Success second edition

Learning Outcomes

Course Learning Outcome:

Student will demonstrate an understanding and application of professional workplace behavior.

Given a workplace case scenario, student will be assessed through a human relations skill demonstration.

Outcomes by Topic:

Topic / Outcome
The student will… / Measure
As measured by… / Text Reference
Attitude & Personality / Identify primary learning style / Writing a brief summary describing how the student’s learning style affects workplace performance / Pg. 9
Activity 1-1
Goal Setting & Life Management / Link personal goals to long term achievement / Creating short-term and long-term educational, personal, and career goals / Pg. 20
Activity 2-4
Personal Finance / Obtain a basic understanding of personal financial management / Creating a personal budget / Pg. 41
Activity 3-4
Time, Stress & Organization / Understand the effects time, stress, and organizational management have on performance / Research and identify workplace stress management techniques and time/organizational tools / Pg. 52, 53
Activity 4-3
Activity 4-4
Ethics, Politics, Diversity / Demonstrate an understanding of consistently practicing ethics and confidentiality in a workplace / Application of ethics/confidentiality concepts to workplace case scenario / Pg. 70
Activity 5-3
Etiquette/Dress / Display an understanding of creating a professional first impression / Identifying appropriate and inappropriate pieces for a work wardrobe / Pg. 87
Activity 6-2
Customer Service/Quality / Demonstrate an understanding customer service has on performance and profits / Identify methods to communicate to coworkers (hypothetically) the importance customer service has on performance and profits / Pg. 107
Activity 7-3
Human Resource Management / Identify the purpose of a human resource department and key services it provides employees / Name and define key functions provided by the human resource management department / Pg 118
Summary of Key Concepts
Communication / Demonstrate an understanding of basic communication tools and their appropriate use / Application of verbal, group, and technology communication concepts to a workplace case scenario / Pg. 140
Activity 9-5
Accountability and Work Relationships / Demonstrate an understanding of workplace etiquette / Application of workplace relationship concepts to a workplace case scenario / Pg. 153
Video Case Study
Teamwork, Motivation, Leadership / Identify key qualities leaders possess / Research and explain key qualities of a leader / Pg. 169
Activity 11-2
Conflict & Negotiation / Understand the concept of sexual harassment in the workplace / Application of conflict, harassment, and bullying concepts to workplace scenario / Pg. 176
Exercise 12-3
Job Search Skills / Understand how networking is a powerful job search tool / Create a formal network list / Pg. 202
Activity 202
Resume Package / Understand necessary elements of a resume / Write a formal resume / Pg. 235
Activity 14-2
Interview Techniques / Understand the importance of interview preparation / Apply interview preparation concepts to job seeker scenario / Pg. 254
Video Case Studies
Career and Life Changes / Identify how continual learning increases career success / Identify and link continual learning activities to target job/career / Pg. 269
Activity 16-2