Job Description

Position:Lottery Manager

Responsible to:Head of Fundraising / PR Manager

Accountable to:Chief Executive

Hours:37.5 per week

Salary:£21,692 - £28,180

Role Summary:To develop and manage the hospice’s lottery operation and to motivate the Lottery sales team to promote growth and achieve monthly and annual targets, maximising potential whilst delivering exceptional customer service to the lottery members and the community.

INTRODUCTORY NOTES

(a)This document is a guideline to the general scope of duties involved and will be reviewed at regular intervals. It is not intended as a rigid inflexible specification.

(b)The employer shares with the employee the dual responsibility for suggestions to alter the scope and content of this document in order to improve the working situation.

(c)There is a duty to be aware and adhere to all professional governing body rules and any particular `Acts' or statutory requirements, which may vary from time to time.

(d)Willow Wood Hospice operates a no smoking policy.

(e)This post requires a satisfactory standard disclosure from the Disclosure and Barring Service (DBS).

Job Summary

The Lottery Manager is a member of the Hospice Fundraising Team with responsibility for managing the Willow Wood Hospice lottery.

Main Duties

  • Promote Willow Wood Hospice lottery in the Tameside and Glossop Community.
  • Manage the hospice lottery team, ensuring that both the sales and the administration staff work together to achieve the team’s targets; this will include holding regular team meetings.
  • Manage and ensure all members of the team are performance managed including: sickness, appraisals, training, study time, holiday and performance
  • Recruit, train, oversee and motivate a network of canvassers and collectors throughout the community of Tameside and Glossop
  • Develop and implement a strategy to acquire new lottery members and to retain existing supporters.
  • To develop new marketing opportunities to promote and recruit new memberships to the Hospice Lottery.
  • To develop and use a range of communications to increase awareness and promote the Hospice lottery brand.
  • Work with wider fundraising team in promoting Hospice lottery, specifically the corporate and community fundraisers.
  • Ensure that the hospice lottery is represented at fundraising events.
  • Maximise sales and promotion of all lottery products including seasonal draws.
  • Ensuring that all weekly numbers, stakes are correctly recorded, money banked and accounts reconciled.
  • Carry out the weekly draw and inform the winners and arrange payment of prizes.
  • Represent Willow Wood Hospice at HLA meetings/conferences and use the sharing best practice opportunity to enhance our own lottery.
  • Continually look for areas to develop the Hospice lottery to keep up to date with other UK lotteries.
  • Administer and promote any “ad hoc” Lottery Draws (e.g. Superdraw)
  • Cascading information to local press, shops etc

Administration

  • Ensuring that the lottery records are at all times secure, and that records of all transactions are maintained and kept up to date on a weekly basis.
  • Ensure all collection rounds are efficiently collected.
  • Devise, edit and publish application forms, single tickets and any promotional material
  • Liaise with provider of lottery software to ensure that the software updates are installed and maintained effectively.

Compliance

  • Taking on the role of Responsible Person for the purposes of the Gambling Commission licence and ensuring compliance with the Gambling Act 2005.
  • Develop and maintain knowledge of the Gambling Act 2005 insofar as it relates to Society Lotteries.
  • Maintaining the Non-Remote and Remote licences on behalf of Willow Wood Hospice Promotions Limited.
  • Ensuring that the Lottery Codes and Conditions of Practice of the Gambling Act 2005 are adhered to by all who are responsible for the sale of ANY lottery/raffle product throughout the Hospice.
  • Keeping a log of Key Events and Complaints for reporting to the Gambling Commission.
  • Submitting weekly Lottery submissions monthly to the Gambling Commission.
  • Completing the Annual Return to the Gambling Commission.

Finance

  • Carrying out reconciliation of accounts with a representative of the Finance team
  • Liaise with the Director of Finance and Fundraising Manager to set the annual lottery budget targets.
  • Manage team within allocated budget and raise any exceptions with manager.

General

  • Produce a monthly report to manager and Chief Executive to be included as required in the Trustee Board papers.
  • Be aware and implement all current and future legislation relevant to the operating of the Lottery.
  • Deal with all enquiries regarding the lottery.
  • Work in support of the Fundraising/PR Manager to ensure that the objectives of the Lottery/Fundraising strategy are achieved regularly communicating and evaluating the special area of responsibility.
  • Ensure the Health and Safety of all Lottery employees and volunteers and the safe handling of all equipment and resources.
  • Carry out any other duties appropriate to the position and undertake any further activities relevant to the role of the Hospice as and when requested by either a Member of the Management committee or Line Manager.
  • To participate in hospice education and training programmes

Willow Wood Hospice is a registered charity, not part of the NHS and it costs over £2 million to run the Hospice every year. We rely on support from the community of Tameside and Glossop, both through volunteering time and donating money to enable us to continue our existing services.

For this reason it is expected that all members of staff will also support the fundraising activities of the Hospice. We encourage every staff member to help at, participate in, or support at least two fundraising activities every year. Opportunities to support fundraising activities vary and could include helping at fundraising and shop events, taking part in an event and raising sponsorship or attending cheque presentations. Staff members will be asked as part of their annual appraisal which events they have supported.

This document is a guideline to the general scope of duties involved and will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Willow Wood Hospice.