Unit 6 - Industrial relations
2/51 Put the phrases below into the right word order.Then use them to complete the sentences:
a.a shop closed enforce : enforce a closed shop
b.conditions pay and negotiate:…………………………………………
c.take actions industrial:…………………………………………………
d.interests after look employees`:………………………………………..
e.wage involved be in negations:…………………………………………
f.agreement collective discuss a:…………………………………………
g.offer put a counter- forward:…………………………………………..
1.The Personal Manager is going to…………………………to the union of a 5% pay rise.
2.Each year we have to enforce a closed shop with the union representatives.
3.The major publishing company had no choice but to………………………. .
4.The workers threatened to………………………..if the redundancies went ahead.
5.In the UK shop stewards are elected by union members to…………………… and represent them to management.
6.Legislations lays down minimum time periods for consultation to………………………….. when more than 20 redundancies are proposed.
5/53 Which phrase in each pair matches the definitions(1-6)?
1.to reject a proposal or suggestion
a.to make a counter-offer
b.to fail to reach agreement
2.workers on production line
a.blue-collar workers
b.white-collar workers
3.a general fall in orders across many business sectors
a.when productivity is down
b.an economic downturn
4. a response to another suggestion
a.a counter-argument
b.anegotiation
5.the place where the goods are produced
a.the plant
b.the shop floor
6.to stop pay for a certain period
a. to freeze salaries
b.to negotiate a new pay deal
6/53 What makes a successful negotiation ?Work with the partner to rank the tips below form 1-10 (1 being the most important).Can you add any more tips to the list?
· Always listen carefully to the other person…
· Be flexible and prepared to compromise…
· Be positive-highlight the ‘common ground’…
· Build rapport and be courteous…
· Use simple and clear language…
· Use persuasion not threats…
· Prepare your arguments…
· Be constructive and avoid open conflict…
· Always remember your aims…
· When agreement is reached,summarize clearly and close the deal…
7/54 Match the following sentences to the five parts of a negotiation. Check your answers with a partner.
Building raport-…
Establishing objectives and aims-…
Bargaining-…
Addressing conflict-…..
Concluding- 1…
1.Excellent,then let me conclude by summing up the meeting.
2.If the white-collar workers accepted a pay freeze last year,it’s not unreasonable to give them a higher increase now.
3.Let`s not get too hot under the collar.
4.We`d like to start by welcoming everyone and restating our proposals.
5.Belive me,we`d really like to shake hands and walk out of here today with positive result.
6.But we want your assurances that there will be no industrial action.
7.We are happy to meet you today to work out a solution.
8.That`s it,then.A successful conclusion for everybody.
9.We`ve studied the figures and the bottom line is that there`s not much money in the pot,so we have to reach a compromise!
10.Management has asked us to give you their assurances on this point.
12/57 Word families:Complete the following sentences with words related to the key words.(you might need to add prefixes and suffixes and change the form)
Negotiate
1.Jason Hughes has an excellent record as a first-class………………
2.The offer we made to the union was not…………………………….
3.The next…………………..on pay and conditions takes place on 1 September.
Consult
4.We use a very experienced………………….from a firm of industrial mediators when we have a tough problem with the union.
5.Our joint……………………… committee meets twice a year.
6………………….. with the union can be difficult at the best of times!
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