Christian Family Service Centre
Service Billing Management System
Project Objectives
² To enhance service billing functions in terms of productivity, efficiency, effectiveness and also quality.
² To achieve cost saving on transportation and data input redundancy as well as to speed up the processing time in dealing with clients.
² To strengthen the control of payment collection process and reduce the paper flow across departments.
² To provide prompt, regular and updated service billing information and reports to the organisation.
Brief Description of the Project
A web-based service billing transactions processing system which provides:
² activity programmes management,
² participants registration,
² attendance records capturing,
² membership record maintenance, and
² service billing information processing.
Project Implementation Period
June 2003 to May 2004
Total Cost of the Project
HK$ 698,811 (Hardware, system software and development cost)
Challenges Encountered
² Detailed user requirements took longer time than expected in the requirement definition process as standardisation of the document forms and handling procedures of service units were needed.
² Sophisticated account interface was required in handling the transaction captured from different service types.
² Change request must be handled with great care after confirmation of the detailed specification.
² Provision for the enhancement was needed.
Benefits Gained
² Daily cash register and bank-in process were simplified. Unit staff can pre-set services’ account categories and the system will automatically calculate the income summary by different income types / accounting categories. It saves time in preparing and verifying the data in the “Daily Income Summary Report”.
² Unit staff can easily check and select the right price from the service fee tables for the services delivery to clients. A standardized receipt format has been established over the entire Agency.
² Sharing of membership and activity programmes across different service units is allowed. Quota control and up-to-minutes information can be retrieved for programme enrollment. It provides a wide range of searching criteria and speedier information retrieval of billing information to unit staff.
² Shortening service users’ waiting time for billing inquiry. No more flip-flops of the paper files were required. Unit staff can view online records through SBMS on the Internet upon requests.
Contact person for sharing of application
² Name : William Tang
² E-mail address :
² Telephone number: 2861 0283
* The information in this document is provided by the Agency and is for reference only.