Department Name: / Center Management /
Reports To (Job Title): / General Manager /
FLSA Status: / Exempt Non-Exempt
- Job Summary (Briefly summarize why this position exists; discuss the key role or function this position serves to the company.)
The Operations Director is responsible for overseeing specific shopping center operational functions, which may include budgeting/expense control, service contractor management (i.e., cleaning, security, parking, customer service, landscaping, etc.) and other assigned duties, with the goal of exceeding the expectations of the customers and tenants and achieving Company performance objectives. Leads local Emergency Preparedness programs and other special projects as assigned. Serves as the primary person for establishing local controls and ensuring all operations are consistent with Company policies and procedures. /
- Essential Job Functions and Responsibilities (Please list the functions/responsibilities required to perform this job.)
- Contract Management: Direct responsibility for the management of key property service contracts, which may include: Security, housekeeping, customer service, landscaping and/or parking. Ensure that all assigned contractors remain fully compliant with all contractual obligations. Perform audits of contractors’ performance to ensure the property is getting high levels of productivity and service. As required, take the lead role in negotiating any contract renewals or bid processes.
- Expense Management: Assists General Manager in the preparation of annual operating budgets, quarterly forecasts and monthly variance explanation. Ensure that the property has the right expense controls in place so that all expenses are properly authorized, accounted for and at or below projected levels.
- Project Management: Typically assigned responsibility for leading the efforts for the development and execution of property specific special projects that improve productivity, service levels and/or financial results.
- Controls: Ensure that the Center’s financial processes perform within Company standards and Sarbanes-Oxley. Perform self-audits of internal controls to ensure compliance to established standards.
- Property Management: Serve as a senior manager at the property. Participate in management duty rotation, serving as an on-call executive for any property issues.
- Emergency Management: Chair the local Emergency Preparedness Committee, which ensures the property is properly prepared for any emergency situation and its programs are consistent with Company requirements.
- High level decision making on property logistical issues and expense approvals/controls.
- Direct responsibility for holding contractors accountable to their contractual obligations, negotiating contracts and overall expense performance for assigned areas.
- Other duties as assigned.
- Knowledge, Skills and Abilities(Specify any functional, technical or industry-related knowledge, skills or abilities for this position.)
- Ability to multi-task across shifting priorities, at times driven by external elements that may be difficult to control
- Strong operational background, with general knowledge of building systems (HVAC, electrical, plumbing, landscaping, phone/data, and fire protection)
- Computer experience in Word, Excel and knowledge of a corporate email system
- Outstanding communications skills, written and verbal
- Strong financial acumen with an ability to develop, manage and forecast expense budgets and P&L statements
- Strong interpersonal skills
- Ability to negotiate and write contracts
- Strong organizational and project management skills
- Experience and Training
Experience(Specify minimum work experience(s) required to perform at a fully proficient level in this position – indicate such factors as number of years, breadth of experience, work environment, industry, function, or management-related experiences where applicable.)
- Minimum of 4 to 8 years of experience in an operations management role or similar is required
- Retail or property management experience is preferred
Education/Vocational Training(Specify typical educational and/or vocational requirements for this position e.g., areas of specialty, degrees/ certifications/licenses.)
- Bachelor’s Degree in business or similar field is required or equivalent education and experience
- Essential Physical Requirements/Working Environment (Please list the physical/environmental requirements associated with this position.)
- Ability to use a computer for long periods of time
- Must be able to sit for extended periods of time
- Ability to handle documents and files
- Ability to work well with others
- Must be able to work under short-term deadlines and work under stress
- Must be able to occasionally lift up to 10 pounds
- Good physical mobility required to move about the Center (including climbing, lifting, bending, kneeling, etc.)
- Must be able to work nights and weekends, as required
- Must be able to travel occasionally, as required
- Audio and visual acuity is required
For HR Use Only
Approved: / X / Date: / 05/07/2012