Interact for Windows Tradanet Asynchronous/X28

Interact for Windows Tradanet Asynchronous/X28

Please note that if your software connection protocol is set for TCP/IP then you will be using a VPN connection and no changes will need to be made so the rest of the document can be ignored.

It’s recommended that clients using the X28/Async protocol try to change to a PPP connection, where possible, instead. X28 is an older protocol and more difficult to support due to the modem script complexities. In the future GXS will retire this service sooner than the PPP protocol. If you have any problems configuring this new protocol or can’t connect with it, please contact our Technical Support team on 08705 133 165, option 0, option 1.

To switch to the PPP protocol, please complete the following steps:

·  Go into either:

·  Start -> Settings -> Network Connections

Or:

·  Start -> Connect to -> Show all connections

·  Select New Connection wizard or Create a New connection

·  Click Next and then select “connect to the network at my workplace”

·  Click Next and Select “dial-up connection”

·  Type a name for the new connection – e.g. GXS and click Next

·  Enter the new phone number – 0203 320 9703. If you need a 9 for an outside line, please insert this in front of the phone number. If you are connecting from Mainland Europe, change the number to: 0031207109313 prefixed by the number you may need to reach an outside line

·  Click Next and choose the “all users” option and click Finish

·  The “Connect GXS” box will then appear so please click the properties button to see this screen:

·  Un-tick the “use dialling rules” box

·  Click on the Options tab and configure the following settings:

·  Click on the networking tab and configure the following settings ensuring to un-tick the “Client for Microsoft Networks” box:

·  Click OK to go back to the ‘Connect GXS’ box

·  Enter your in the username field and ‘tradanet’ in the password field as shown below

·  Tick the ‘save this user’ button and click Dial:

·  If the connection succeeds, double click on the icon in your system tray with 2 connected computers and disconnect it:

·  Close down Interact for Windows if its already open

·  From ‘My Computer’ or Windows explorer, open the C:\Program Files\Interact for Windows\Connect folder

·  Right click on the existing commexp.ini (configuration settings) file in that folder and copy it

·  Go to your Desktop and paste it on to there

·  Right click and copy the attached commexp.ini file and paste it into your C:\Program Files\Interact for Windows\Connect folder and say “yes” to overwrite the existing file

·  Reopen the Interact for Windows software

·  Go into Administration | Supplier

·  Click on the Communication Details tab

·  Take a screenshot of your existing settings and save it

·  Change the protocol to PPP

·  Enter the IP address 198.133.252.208 and port number 11551

·  Click on the drop-down for Dial-Up connection and select the one you created above – e.g. GXS:

·  Click on the green tick to save the change and close out with the brown door

·  Then make a connection with Communications | Send and Receive.

If the connection fails:

·  Go back into Admin | Supplier and the communication details tab

·  Change the protocol back to X28. This should bring back your original settings. If it doesn’t, please refer back to your screenshot of your original X28 setup and change your settings accordingly e.g. the com port and the modem scripts at the bottom of the screen

·  Click on the drop down menu for ‘First Telephone’ and select “GSX (GXS ALL UK1) =02033209702” (the typo is important):

·  Click on the dropdown menu for ‘Second Telephone’ and select “GXS (GXS ALL UK2)=02033209701” as shown below:

·  Click on the green tick to save the change and close out with the brown door.

·  Then go into Communications | Inbox and tick the monitor box at the bottom:

·  Then hit “send and receive” to test the connection

If you have problems connecting on this new number, please change it back to the 0845 912 2401 number and call the Technical Support desk immediately on 08705 133 165 option 0, option 1.