Job Title:Community Services Manager, West Lothian

Marie Curie

Job Description

Department:Community Nurse Specialist Team

Location:West Lothian

Reports to:Lead Nurse Edinburgh Hospice
Accountable to:Hospice Manager

Job Purpose/Summary

To have responsibility for the provision of specialist palliative care community services to meet the individual needs of patients.
To be accountable for defining and ensuring that agreed professional standards are reflected in practice within the community team.
To be accountable for the overall management of the community team, recruitment, deployment and supervision of staff and volunteers ensuring the co-ordination of all services provided to the patients.
Optimise the cost effective use of all resources.
To promote an environment conducive to the training needs of staff and volunteers and participate in teaching.
To provide professional leadership.

Key Relationships

Strategic Management Group: Hospice Manager, Lead Nurse and Medical Director
Consultant in Palliative Medicine in West Lothian
West Lothian community palliative care team
Senior Management Team Edinburgh Hospice
West Lothian Health and Social Care Partnership Lead Nurse
St John’s Hospital Palliative Care Team
St John’s Hospital Facilities and Operational teams
West Lothian Community Palliative Care Operational Group
Primary Health Care Teams in West Lothian
Key partners in health and social care within West Lothian
Macmillan key personnel

Accountabilities (Duties & Responsibilities)

Clinical

Use advanced clinical assessment for planning, implementing and evaluating programmes of care and prioritising patient care requirements.
Manage service caseload and prioritise according to clinical need.
Participate in or lead with senior medical staff the weekly MDT meetings, ensuring effective patient management including timely discharge.
Act as a resource to the primary health care team providing essential specialist knowledge and advice.
In collaboration with the multi-professional/multi-agency teams negotiate care based on needs assessment.
Attend outpatient clinics where necessary offering advice and support.
Where appropriate use advanced clinical skills to ensure patient care is seamless

Managerial

To participate in local NHS palliative care strategy groups and networks to ensure awareness and recognition of the contribution of the activities within the Hospice and to identify future development opportunities.
To produce reports, statistics and information as requested and use information to review and develop services.
To manage the performance and availability of staff and volunteers throughout the year, including undertaking PPRD’s, managing sickness, absence and annual leave levels, dealing with complaints and participating in the disciplinary process.
To recruit and induct staff and volunteers, ensuring that probationary reviews are undertaken and mandatory/core training and education is provided and completed.
To participate in research and audit processes as required.
To monitor and audit standards to secure and evaluate quality improvements in care.
In association with the Lead Nurse and other senior colleagues, to be responsible for project management in specified areas to improve the delivery of care.

Audit and Research

Encourage research based practice in relation to palliative/specialist palliative care.
Participate in multi-professional audit and research on issues relating to specialist palliative care to underpin practice and clinical effectiveness.
As part of the community palliative care team collaborate within the wider multi-professional team to implement nationally agreed standards and audit tools to measure clinical effectiveness.
Utilise and disseminate research findings in the delivery of specialist palliative care.
Submit statistics as required to meet the requests for activity data from both Community Health Services and National organisations

Education and Training

Provide effective teaching to individual patients and their families.
In collaboration with the multi-professional teams identify and respond to education needs and requirements relating to the palliative/specialist palliative care.
Address the training needs of the wider health community as part of national and local initiatives to enhance palliative care.
Act as mentor to both new staff within the community team as required

Liaise with external agencies to promote the hospice services and raise the profile of palliative care within the hospice catchment area.
Develop service links with other professionals and agencies to optimize the opportunity for patient groups to access our services, i.e. BME groups, individuals who may be socially excluded and hard to reach groups.

Clinical Governance

Play a key role in Marie Curie Clinical Governance Programme and local hospice governance groups
Participate in, and support research and audit locally, regionally and nationally.
Actively encourage and participate in the Clinical Supervision process.
Develop research based practice and lead practice development activities.
Develop clinical protocols to facilitate practice developments, benchmarking where possible, to ensure that the service adheres to best practice and makes optimum use of resources to achieve the highest standards of care and service.
Maintain a safe environment for patients, visitors, staff and volunteers, ensuring that staff and volunteers are aware of their responsibilities in relation to health and safety, and cleanliness.
Investigate all accidents, untoward incidents and complaints relating to the service, reporting to the hospice Strategic Management Group and ensure that appropriate action is taken in accordance with agreed policies and procedures.
Take an active role in quality assurance initiatives, including the setting and auditing of standards and implementing resulting action plans.

Communication

Develop and maintain robust systems to ensure effective communication between patients, carers, nursing staff, allied health professionals, volunteers, the wider multi-professional team, community and hospital teams and other primary care services.
In co-operation with the Strategic Management Group and other senior colleagues, utilise and support development of systems to support user feedback.
Ensure effective record keeping and documentation.
Promote an open and honest culture which reflects a ‘can do’ attitude

General
In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie employees should be aware of their specific responsibilities towards the following:

Marie Curie is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie.

Marie Curie operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie business outside the office.

Adhere to all health and safety and fire regulationsand to co-operate with the Charity in maintaining good standards of health and safety.

Adhere to all Marie Curie policies and procedures at all times

Actively promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering to Marie Curie policies on safeguarding

Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute.

Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity.

Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role.

Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment).

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

/ Marie Curie
Person Specification

Job TitleCommunity Services Manager, West Lothian

Criteria / Essential / Desirable / How assessed
Skills / Abilities / Demonstrable clinical leadership skills
Teaching/presentation skills
Advance assessment skills
Audit/research skills
IT skills
Organisation skills
Team Leadership
Excellent interpersonal skills
Excellent communication and negotiating
Time management
Performance management
Ability to work sensitively in confidential setting / Financial Management
Clinical supervision / Application/Interview
Knowledge / Advanced clinical skills
Advanced symptom management
Full understanding of Palliative care
Knowledge of bereavement and how this impacts on individuals and families, including specific knowledge of theory and how this is used in practice.
Demonstrable understanding of relevant legislation and impact in palliative care setting
Knowledge of national agendas for health and social care
Knowledge of how a life limiting or terminal illness can impact on individuals and families
Awareness of Equality & Valuing Diversity Principles
Understanding of Confidentiality & Data Protection Act
Knowledge of Microsoft office. / Application/
Interview
Qualifications,
training and education / Registered nurse (1st level) with significant experience at band 6 in a relevant speciality
1st degree in relevant subject to palliative care nursing
Have a Masters or be on a masters pathway.
Evidence of ongoing professional development / Practice Teacher or PGCE Certificate. / Application/
Interview
Experience / Broad and extensive experience of caring for patients with complex palliative care needs.
Experience of caring for patients with advanced, progressive illness.
Significant recent post qualifying experience..
Experience of working with individuals and families experiencing change and loss in complex situations
Team Management experience
Supervision experience
Staff and service development
Project Management
Teaching/training
Research and audit / Business Planning
Budget Management
Managing multi professional teams
Working with volunteers
Understanding of performance management and management information / Application/
Interview
Other requirements / Self motivation
Team player
Ability to meet deadlines
Positive Outlook
Confident
Ability to work on own initiative
Ability to think innovatively / Application/
Interview
/ Marie Curie
Person Specification
/ Marie Curie
Terms and Conditions

Job titleNurse Manager, Clinical Nurse Specialist

Job reference

Salary scaleAgenda for Change Band 7

Salary

Annual leave entitlement25 days (plus 10 bank holidays)

Notice periodTwo Months

Working hours37.5 hours per week

Disclosure Check Enhanced

Otherbenefits

Continued access to NHS Pension Scheme (subject to eligibility)
Marie Curie Cancer Care Group Personal Pension Scheme
Season ticket loan
Loan schemes for bikes; computers and satellite navigation systems

Due to administration costs borne by the charity, we regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the below closing date, please assume that your application has been unsuccessful.

December 2016