Operational Procedure : QOP-62-01 / Revision: C / Page 1
DISTRIBUTION:
Top Management
IT & Accounts / Quality Manager
/
- All Sections/Staff
Our Ref.: DN-19411/ 21330. SuperOffice: Quality Procedures
IPURPOSE
The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for determining employee training needs and providing the required training, for establishing awareness programmes, and for maintaining training records.
IIAPPLICATION
This procedure applies to all training and awareness programmes provided by INTERTANKO.
This procedure concerns management and all sections that provide training for their employees.
IIIPROCEDURE
1.Training and awareness needs
1.1The objective of INTERTANKO’s training programme is to ensure that employees are familiar with the relevant requirements of the quality system pertaining to their job functions; and that they possess the required knowledge and skills for performing their jobs.
1.2Awareness programmes focus on understanding the importance of membership requirements, and on the relevance of individual contributions to meeting these requirements and achieving the quality policy and objectives.
1.3Management is responsible for identifying training and awareness needs for company-wide programmes, such as: general orientation, rules and regulations, quality system, safety, and other company-wide systems and issues.
1.4Section Managers are responsible for identifying training needs in their sections and, if necessary, for establishing section training programmes.
2.Company-wide training and awareness programs
2.1General orientation and quality system training: IT & Account Section provides employee orientation and IT training to all new and existing employees. This training familiarises employees with administrative rules, employee programmes and benefits, etc. The Quality Manager explains the product/service, product/service requirements, and the quality system. As a minimum, the product/service and quality system training comprises:
- Product/Service orientation with emphasis on critical quality characteristics;
- Presentation of INTERTANKO's quality system;
- Discussion of quality policy; and
- Explanation of how individual employees can contribute to maintaining and improving the quality system.
Participation in the employee orientation training is recorded. These records are maintained by the respective sections.
2.2Safety training: All employees are trained in first aid and emergency procedures, as applicable.
2.3Use of SuperOffice (IT) systems: Wide groups of employees are trained in the use of the SuperOffice system, such as retrieval and creation of documents and records, and so forth. Training is provided by the It & Account SectionTraining records are maintained by the respective sections and been archived in SuperOffice
Quality Training Record - INTERTANKO.
2.4External training: Provided to individual employees on as-needed basis. Evaluated by the Management.
2.5Self-study: INTERTANKO encourages personnel on all levels to read professional reports, magazines, and books. Where appropriate, self-study is recorded.
3.Departmental training
3.1Top Management and each section is responsible for providing the necessary training to ensure that its employees are skilled, capable, and competent to perform their functions.
3.2On-the-job training, i.e. working under the supervision of a more experienced employee, is used when appropriate. On-the-job training is recorded, to include its scope, duration, and the name of the person who supervised the training.
3.3Employees that, prior to implementation of this procedure, have proven experience in operating processes and equipment do not need to be trained, but their skills are identified and recorded.
4.Training effectiveness evaluation
The following methods and approaches are used for evaluating the effectiveness of training provided:
4.1Follow-up evaluation of individual employees: Following competency or skill training, employees are evaluated by their supervisors or section managers. This evaluation assesses whether a particular training has achieved its objectives and the employee is sufficiently competent and/or skilled to perform the new job function for which he or she was trained. Results of this evaluation are recorded and are kept together with the original training record.
4.3Correlation of training with non-conformities and system failures: Training and competency are always considered when investigating causes of product/service and process non-conformities and failures of the quality system. When inadequate training is the cause, the investigation goes further to determine specifically which particular training is at fault. This training is then reviewed and improved, by changing its scope, format, or frequency, as appropriate.
4.4Global evaluation of training by management review: Training and awareness programmes and their effectiveness are evaluated by management reviews. Operational Procedure QOP-56-01, Management Review, defines this process.
IVTRAINING REVIEW FORM
The following form is used for recording an evaluating training and awareness:
VASSOCIATED DOCUMENTS
- Operational procedure QOP-75-01: Work Instructions
- Operational procedure QOP-56-01: Management Review
- SuperOffice template: ISO Training Record
Approved by & date:
Quality Manager Manager, 09 Sept. 2003 / Approved by & date:
Managing Director, 19 Aug. 2014
Originated by : Quality Manager / This Revision Date : 25 June 2014