Lee Gardiner
Direct line / Ext:
0161 922 3450 / x43450
Our ref: RFI 17/002
Your ref:
12 January 2017
Julie Cornish
/ Trust Headquarters
North Manchester General Hospital
Delaunays Road
Crumpsall
Manchester
M8 5RB
Telephone: 0161 922 3450
Facsimile: 0161 604 5472
E-mail:
Dear Ms Cornish
Request for Information
I refer to your request for information held by the Pennine Acute Hospitals NHS Trust received on 3 January 2017 and our acknowledgement dated the same day.
I am pleased to respond to your request as follows:
Your Request
1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2015/16 – £7,507,998
2016/17 - £8,281,509
2017/18 – Not yet set. This process is due to commence shortly.
2. What storage vendor(s) and model do you currently use?
The Trust uses the following storage vendors:
· Hewlett Packard
· NetApp
The Trust will not be disclosing the model used as it is our view this information is exempt under Section 38 relating to Health and Safety.
As S38 is a qualified exemption we are required to consider the public interest in disclosure. A disclosure under FOI is a disclosure to the public at large and providing specific details of the hardware used will place information into the public domain that may allow individuals to compromise our systems and so place the health of patients at risk. As such it is our view that the public interest is not served by the disclosure of this information.
3. When was the installation date of above storage vendor(s)? (Month/year)
Hewlett Packard- Installed July 2004
NetApp – Installed in December 2013.
4. When is your planned (or estimated) storage refresh date? (Month/year)
The Trust is currently in the process of reviewing its storage architecture, which will reflect on the refresh of the existing solutions – March 2017
5. What is your estimated budget for the refresh?
To be confirmed as the budget will be part of the review work which is on-going at present.
6. What is the capacity of the storage data in TB?
Total capacity 350TB
7. The total number of IT staff employed by the organization:
Total number of IM&T staff is 175
Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable:
- Interim CIO:
- Deputy CIO:
- Infrastructure Architect:
- Enterprise Architect:
- Data Centre Manager:
Please note that the individuals named above wish to exercise their rights under Section 11 of the Data Protection Act 1998 not to receive direct marketing in any form. Should such marketing be received, regardless of format, a complaint will be made under either the Data Protection Act (postal marketing) or the Privacy and Electronic Communications (EC Directive) Regulations 2003 (electronic marketing and telephone marketing including SMS) for a breach of Section 11 rights.
9. Please confirm if you are utilising desktop virtualisation technologies and if so how many users do you provide services for?
Yes the Trust is using VMware Horizon View. Currently this platform serves 3000 virtual desktop users.
10. What backup software do you use?
VERITAS and VEEAM
11. How much data do you backup in TB?
We currently back up 125TB
12. Number of servers?
The Trust currently has 605 servers.
13. What operating system(s) do you use?
Various operating systems from Microsoft for Desktop and Servers
UNIX servers -Managed by supplier
14. Number of virtualised servers?
Currently the Trust has 401 virtualised servers.
15. What percentage of your environment is virtualised?
66%
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
The overall IT services are delivered via the Trust Internal IM&T department, packages of work may be outsourced as part of projects being delivered, these have various start and end dates.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
Various Frameworks used depending on the service/equipment required. Suppliers used in the past include:
· BT
· Soft Cat
· Insight
· Q Associates
· SCC
· Virgin Media
· Cisco
· ANS
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
Eight (8) hours administrating SAN per week.
One (1) hour creating LUNS\ Volumes per week.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
There are no pain points, any issues are internally reviewed and added to the Trust Risk register.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.
Storage is connected using both protocols NFS and ISCSi, and is accessed using a Fibre Channel capable of 10GB.
If you are unhappy with the way your request for information has been handled, you can request a review by writing to:
Mr Gavin Barclay
Assistant Chief Executive
Trust HQ
Pennine Acute Hospitals NHS Trust
Crescent Drive
Crumpsall
Manchester M8 5RL
If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:
The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Telephone: 08456 30 60 60
or 01625 54 57 45
Website: www.ico.gov.uk
There is no charge for making an appeal.
Should you have any queries please do not hesitate to contact me.
Yours sincerely
Lee Gardiner
Freedom of Information Co-ordinator