Browser Document / 2013 /

Minimum Internet Banking Requirements

Operating System
Windows XP, 7, 8
Mac OSX 10.5 and higher
Web Browser
Microsoft Internet Explorer
  • Internet Explorer versions 8.0 and higher.
  • Download from
Mozilla Firefox
  • Firefox versions 18 and 19.
  • Download from
Safari
  • Safari versions 5.0 and higher.
  • Download from

***Only the above browsers are fully supported. Although other browsers may be used, they may not function properly. As we add new features and enhancements, older browser versions may not support these new standards. Upgrading to a new version will enhance your security and experience. If you are experiencing issues accessing online banking we recommend updating to one of the mentioned browsers above.

Browser Troubleshoot Steps

***In addition to upgrading, we also recommend going through the below browser troubleshooting steps. Click on the version of the browser to open the help document and follow all the steps.

Firefox Browser Settings
Firefox 18
Firefox 19
Internet Explorer Browser Settings
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10
Safari Browser Settings
Safari 4
Safari 5

2.00 Firefox 18 Browser Settings

2.01 Opening the Options Menu

Step 1Press <ALT> + <T> to activate the Tools dropdown and then open the Options menu. <ALT>+<T> works even if the toolbar is hidden and is not showing the “File – Edit – View” dropdown options.

Step 2Select Options from the bottom of the list.

2.02 Pop-ups

Step 1To create a pop-up exception and leave the pop-up blocker on click the Exceptions button to the right of “Block Pop-up windows.” Then add the following websites to the Exceptions list:

[Click “Allow” after each entry]

Step 2To completely turn off popup blocker on the Content tab, uncheck the box for “Block Pop-up windows.”

2.03 Enabling Cookies

Step 1 Go to the Privacy tab

Step 2Under the History section make sure Firefox willUse Custom settings for history is selected.

Step 3Verify Accept cookies from sites and

Accept third-party cookies are checked.

2.04 Clearing Cookies

Step 1 From the Privacy tab click on the button to Show Cookies.

Step 2 Select the option to Remove All Cookies

2.05 Clearing Cache

Step 1 Click on the Advanced tab.

Step 2Go to the Network sub tab.

Step 3Click on the button next to “Cached Web Content” that says Clear now.

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2.10 Firefox 19 Browser Settings

2.11 Opening the Options menu

Step 1Press<ALT> + <T> to activate the Tools dropdown.

<ALT>+<T>works even if the toolbar is hidden and is not showing the “File – Edit – View” dropdown options.

Step 2Select Options from the bottom of the list.

2.12Pop-ups

Step 1To create a pop-up exception and leave the pop-up blocker on, click the Exceptions button to the right of “Block Pop-up windows.” Then add the following websites to the Exceptions list:

[Click “Allow” after each entry]

Step 2To completely turn off popup blocker on theContent tab, uncheck the box for “Block Pop-up windows.”

.

2.13Enabling Cookies

Step 1 Go to the Privacy tab

Step 2Under the History section make sure Firefox willUse Custom settings for history is selected.

Step 3Verify Accept cookies from sites and

Accept third-party cookies are checked.

2.14 Clearing Cookies

Step 1 From the Privacy tab click on the button to Show Cookies.

Step 2 Select the option to Remove All Cookies

2.15 Clearing Cache

Step 1 Click on the Advanced tab.

Step 2Go to the Network sub tab.

Step 3Click on the button next to “Cached Web Content” that says Clear now.

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3.00 Internet Explorer 8 Browser Settings

3.01 Open Tools Internet Options Menu

Step 1 Click on Toolsat the top of the browser window or press <ALT>+<T>

Step 2From the drop-down options choose Internet Options.

3.02Delete Cache and Cookies

Step 1 Under the Browsing History section clickDelete.

Step 2Select the following

  • Preserve Favorites website data
  • Temporary Internet Files
  • Cookies
  • History and Form data

[Form data may be optional]

Step 3Click Delete

**This may take some time. To the right is a screenshot of what you will see.

3.03Update Navigation Settings

Step 1 From the Internet Options Window click on the Security tab.

Step 2 Click on theEarth icon.

Step 3Click on Custom level.

Step 4Make sure “reset custom settings” is set to Medium-High and if not, select it and press the reset button and then click Yes.

Step 5Click Custom level.

Step 6About 2/3 down in the list you will see an option that saysNavigate windows and frames across different domains. Make sure it is enabled and clickonOK.

***A shortcut for this is to press the letter <N> on the keyboard and it should godirectly to it.

Step 7Click Yes at the next java prompt

Step 8 Stay on the Security tab and click on the Trusted Sites icon [green check mark].

Step 9Follow steps 3-6 above.

Step 10 Click on the Sites button.

Step 11 Add the following 2 sites in trusted sites [top box]

  • For EA on new UI use ~ instead

Click the ADD button to add what you typed.

Step 12Click Close.

3.04Update Cookie Handling

Step 1Click on the Privacy tab.

Step 2ClickAdvanced.

Step 3Make sure Override automatic cookie handling and Always allow session cookiesare checked.

Step 4First and Third-Party Cookies should both say Accept.

Step 5Click OK.Click Apply.

Close Internet Optionswindow.

3.05Update Compatibility View Settings

Step 1Go to the Tools drop down menu.

Step 2Click Compatibility View Settings.

Step 3Make sure display all websites in Compatibility Viewis checked.

Step 4Click Close.

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3.10Internet Explorer 9 Browser Settings

3.11Open Internet Options

Step 1Click on Toolsor press <ALT>+<T>

Step 2From the drop-down options menu choose Internet Options.

3.12Delete Browsing History

Step 1 Under the Browsing History section clickDelete.

Step 2 Select the following

  • Preserve Favorites website data
  • Temporary Internet Files
  • Cookies
  • History and Form data

[Form data may be optional]

Step 3 ClickDelete

**This may take some time. Below screenshot of what you will see.

3.13Update Navigation Settings

Step 1 From the Internet Options Window click on the Security tab.

Step 2 Click on the Earth icon.

Step 3 Click on Custom level.

Step 4 Make sure “reset custom settings” is set to Medium-High and if not, select it and press the reset button and then click Yes.

Step 5 Click Custom level.

Step 6 About 2/3 down in the list you will see an option that saysNavigate windows and frames across different domains. Make sure it is enabled and clickon OK.

***A shortcut for this is to press the letter <N> on the keyboard and it should go directly to it.

.

Step 7 Click Yes at the next java prompt

Step 8 Stay on the Security tab and click on the Trusted Sites icon [green check mark].

Step 9Follow steps 3-6 above.

Step 10 Click on the Sites button.

Step 11 Enter the following 2 sites in trusted sites [top box]

  • For EA on new UI use ~ instead

Step 12Click Close.

3.14Update Cookie Handling

Step 1 Click on the Privacy tab.

Step 2ClickAdvanced.

Step 3 Make sure Override automatic cookie handling and Always allow session cookiesare checked.

Step 4First and Third-Party Cookies should both say Accept.

Step 5 Click OK.

3.15Update Compatibility View Settings

Step 1 Go to the Tools drop down menu.

Step 2 Click Compatibility View Settings.

.

Step 3 Make sure display all websites in Compatibility Viewis checked.

Step 4 Click Close.

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3.20 Internet Explorer 10 Browser Settings

3.21Update Compatibility View Settings

Step 1 Check compatibility view settings to ensure pages display properly.

Step 2 To open the tools menu – press ALT+T

Step 3 If you areunable to see the tool menu at this point, you should try switching from Metro Mode to Desktop Mode on the browser.

  1. Click on the wrench next to the address bar.

If the address bar is not showingpress the Windows Key and the <Z> key on the keyboard at the same time. This should bring up the address bar.

  1. Once the wrench is showing click on it and then choose the option to View on the desktop
  2. Open the tools menu – press ALT+T

Step 4 Click on Compatibility View Settings.

Step 5 Check the box for Display all websites in compatibility view.

Step 6 ClickClose.

***Thisshould resolve issues with blank or white pages when clicking on links within Online Banking.

3.22Delete Browsing History

Step 1 Open the Tools Menu and choose the option for Internet Options.

Step 2 Click on the Delete button under the Browsing History section.

Step 3 Make sure that the following are checked

  1. Preserve Favorites Website Data
  2. Temporary Internet files and website files
  3. Cookies and website data
  4. History

Step 4 Click Delete at the bottom of the page. It may take some time for the files to be deleted

3.23 Update Navigation Settings

Step 1From the Internet Options window click on the Security tab at the top of the page.

Step 2Click on Custom level.

Step 3Make sure the setting for Navigate windows and frames across different domains is set to Enable.A shortcut for this is to press the letter <N> on the keyboard and it goesright to it.

Step 4Click on OK.

Step 5Click on the green check mark for Trusted Sites.

Step 6Add the following websites to Trusted Sites

  1. For EA on new UI use ~ instead

Step 7Click on the Privacy tab.

Step 8Click on Advanced.

Step 9Make sure Override automatic cookie handling and Always allow session cookies are checked.

Step 10First and Third-Party Cookies should both say Accept.

Step 11 ClickOK to close.

Step 12Click Apply and then OK to close the Internet Options window.

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4.00 Safari 4 Browser Settings

4.01Clear Cache

Step 1Click Safari

Step 2 Click Empty Cache.

Step 3Click Empty on the confirmation screen.

4.02Clear Cookies and Cookie handling

Step 1Click Safari.

Step 2Click Preferences.

Step 3Click the Security tab.

Step 4 In the accept cookies section make sure only from sites I visit block cookies from third parties and advertisers are selected.

Step 5Click on Show Cookies and delete all cookies.

4.03Reset Safari

Step 1 Click Reset Safari from the Safari menu.

Step 2Make sure the following are selected and click theReset button.

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4.10 Safari 5 Browser Settings

4.11Delete Cache and Cookies

Step 1Open the Preferences menu press <CTRL> + <, [Comma].

Step 2Select the Privacy tab.

Step 3Click on the button Remove all Website Data.

Step 4 Click on Remove now when the confirmation page appears.

4.12Enable Cookies

Step 1From the Privacy tab, under Block Cookies make sure Never is selected.

4.13Check Popup Blocker, Java, and Plugins

Step 1From the Security tab make sure all items are checked exceptBlock pop-up windows.

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Commonly Asked Questions

Do I need to enable JavaScript?

You need a web browser that supports JavaScripting. Without it, some pages will not work as designed. We recommend you enable JavaScript for optimal interaction on our website.

Can I use browsers that are in beta testing to access Online Banking?

To ensure maximum security of information and proper operation of our product, beta software is not recommended for use with Online Banking. Beta software is experimental and is consistently undergoing changes. We are consistently monitoring and testing browsers and can only recommend final released versions of new browsers and operating systems.

I received a message saying the security certificate for this site has expired? How do I correct this?

Security certificates are valid for specific date ranges. If the month or year on your computer is not accurate, it may cause your browser to display a message that the security certificate has expired or is not yet valid. Check the date settings on your computer and make sure to adjust them to reflect the correct month and year.

Why does a link not work?

If you click on a link that does not work, the reason could be that you are blocking pop-up windows. You may need to disable pop-up blocker.

Why am I getting an exceptionally slow response?

The problem is evident when a page takes a long time to load, or your connection times out. This problem can affect anyone. Try clearing cache, cookies, and temporary files.

How do browser add-ons affect my browser experience?

When an add-on, such as a toolbar, is installed on your computer, it becomes part of your browser and operating system. If you have a mal-functioning add-on this can affect the performance of your computer. In addition, multiple add-ons can cause your internet to perform slower than normal.

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Published on 3/18/20131 | Page