Newhall Surgery
Practice Booklet
46-48 HIGH STREET
NEWHALL
SWADLINCOTE
DERBYSHIRE
DE11 OHU
TELEPHONE - 01283 217092
FAX – 01283 551997
Opening Hours
The surgery is open Monday to Friday 08.00-18.30
The Surgery does not close for lunch
You can contact the surgery in person, on the telephone and on line
Surgery Website for online Repeat Prescriptions, Appointments, Comments, and up to date news about your Surgery and Services.
OUR PREMISES ARE MONITORED BY CCTV
Patients Rights and Responsibilities
v To have a right to request a health check on joining a doctor’s list for the first time.
v Standard appointment time is 10 minutes. Double appointments can be booked for more complex cases.
v To have appropriate drugs and medicine prescribed which is available on the NHS.
v To receive the most appropriate care available which will be given by suitably qualified staff at your surgery. This includes being referred to a specialist where necessary.
v To have access to own health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
v To receive a copy of the doctors practice leaflet, setting out the services that they provide.
v To receive a full and prompt reply to any complaints they make about the care they receive at Newhall Surgery.
v To have a right to be treated as an individual and with courtesy, dignity and respect at all times.
v If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
v If you are late for your appointment you may be asked to rebook at another time.
v A home visit should only be requested for those who are too ill or injured to visit the surgery
v Urgent appointments are for urgent medical problems only. Please do not use these appointments for sick notes or repeat prescriptions
v Please be patient if a Doctor is running late for appointments, this often due to unforeseeable emergencies, however do ask at reception for an explanation
v Make separate appointments for each patient.
v Please act in a responsible and courteous manner whilst on Practice premises.
v We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behavior against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behavior. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients
If you would like to know more about the NHS and its Constitution please ask at reception for a leaflet or go to www.nhs.uk and search for NHS Constitution
If you have any queries, concerns or comments about the Practice please contact :-
Paula Sharpe, Practice Manager Dip PCM or
Tracy Parker, Assistant Practice Manager
We are a GMS Practice within Southern Derbyshire Clinical Commissioning Group
Cardinal Square 1st Floor 10 Nottingham Road Derby, DE1 3QT Tel: 01332 888080
Our Practice Area covers, Newhall, Swadlincote, Midway, Church Gresley, Castle Gresley, Linton, Coton Park, Hartshorne plus sections of Repton , Bretby, and Stanton. Please ask a team member further details.
Access to Services
The surgery has a large car park with disabled parking bays. The surgery requests that patients respect these parking bays and abide by the double yellow lines marked around the car park, this is for everyone’s safety. Due to the slope in the car park if there is ice and snow the rear car park will be closed again for safety reasons. We will endeavour to notify patients when this is the case. We have a wheelchair available for those with difficulty walking, this can be obtained by speaking to one of the patient services team. We have a ramp to aid wheelchair access. All consulting rooms are on the ground floor, we also have toilet facilities for the disabled.
There is an induction loop available to help the hard of hearing and also a portable hearing loop to take with you in your consultation.
Assistance dogs are accepted within the building however other dogs should be left outside the building in a safe location.
Pushchairs/Prams should be left in the foyer at the main entrance, at your own risk.
What do you do if the surgery is closed?
FOR MEDICAL ADVICE
999 for Life Threatening Emergencies
There is also an Emergency Treatment Centre at Swadlincote Health Centre. This is available on weekday evenings 18.30 – 22.00 and 09.00 – 22.30 on Saturdays, Sundays and Bank Holidays. You are advised to telephone for an appointment beforehand. However you can attend without an appointment within these times but you may have to wait a while to be seen.
If you feel you cannot wait until your GP Surgery opens you should contact this service.
Our GP Out of Hours cover is provided by Derbyshire Heath United. This service is available while your surgery is closed from 18.30-08.00 Monday to Friday, Saturday, Sunday and Bank Holidays 24 hours a day 365 days per year.
The surgery also closes for regular staff training; this usually takes place on a Wednesday afternoon once per month. Details of times and dates are well publicised throughout the surgery and posted on our website.
GP Partners:
Robert Jamison Andrew Hignett
MB ChB BM BS DRCOG DFSRH
Andrew Marshall Wilma Colley
MB ChB DIP Sports Med BM BS DRCOG
Prahlad Pillai (Dr Hari)
MBBS MRCP MRCGP
GP Appointments Monday – Friday 08.00-18.30
We offer pre bookable appointments and book on the day appointments for all GPs. Pre bookable appointments are available up to 6 weeks in advance.
All GP appointments are available to book on the telephone, in person or via the internet.
We also offer an urgent sit and wait appointment clinic at 16.30 everyday, these are for conditions which you feel must be seen that day. At this clinic we cannot guarantee which GP you will see, however you will be seen.
When you call for an appointment you will be asked to give a brief outline why an appointment is needed. If appropriate and with your agreement a GP or Nurse Practitioner may be able to call you back and deal with your condition/query over the telephone, this can include the generation of a prescription which would be ready later the same day.
HOME VISITS – for those too ill to attend surgery – please call the Surgery before 10.30am so that a home visit can be arranged. You will be asked for details regarding the home visit and the GP may call you back before they visit.
CHAPERONE SERVICE
The role of the chaperone: - All patients can request a chaperone when they are to be intimately examined. Being intimately examined sometimes can be a stressful situation. The role of the chaperone can help to make this unusual situation less stressful as a third person and an observer of the procedure. Occasionally the chaperone may be asked to help the clinician and also help patients undress and dress after the examination. All chaperones are trained by the surgery and are bound by confidentiality.
If you would like a chaperone please advise the patient services team.
REPEAT PRESCRIPTIONS = order day 1 collect day 3
The surgery needs 48 hours (2 working days) to complete a request for repeat medication. You can request your medication by completing your prescription repeat slip, or you can order online. After the 48 hours have elapsed you can collect your prescription here or alternatively we can send the prescription to the pharmacy of your choice. Please remember there will be a delay around weekends and Bank Holiday. Please order in plenty of time.
Practice Nurses and Health Care Assistant:
Julie Harris – Nurse Practitioner RGN INP
Michele Pallett – Nurse Practitioner RGN INP ENB 998
Sharon Traves – Practice Nurse RGN Lisa Hunt – Practice Nurse RGN
Vanessa Sales – Health Care Assistant
Nurse Appointments Monday – Friday 08.30-17.30
All Nurse and Heath Care Assistant appointments are available to book on the telephone, or in person. Due to the complex nature of nurse appointments (timings etc) we are unable to put these on the internet at the present time.
The Nursing team cover a wide variety of areas, the key areas are listed below
· Immunisations and Vaccinations these include Childhood Imms, Holiday Imms, HPV,15 + and Flu
· Chronic disease clinics such as Asthma, COPD, Diabetes, CHD and Hypertension Clinics. We run a recall system at the surgery to ensure that you are reviewed in line with current guidelines, at the moment this is usually once per year.
· Smears, Coil checks and other well woman issues. Plus contraception updates.
· Dressings, BP Checks, ECG’s, New Patient Checks
· Our Health Care Assistant also runs our phlebotomy (blood sample) clinics
Our Nurse Practitioners can also prescribe certain antibiotics for minor illness and injuries.
The Role of the Nurse Practitioner
The Nurse Practitioner (NP) is a Registered Nurse experienced in treating minor illness, infection and injury as well as chronic diseases such as heart disease and diabetes. She has on the day appointments available daily.
The NP sees patients of all ages, giving individualised care and advice, focusing on prevention, wellness and treatment. If appropriate she is able to prescribe your medication.
By having these appointments daily with the NP, to treat the minor illnesses, infections and injuries, this enables the GP’s to see more patients who have on-going and chronic medical conditions.
Opening Hours Further Information
As previously stated the surgery is open Monday to Friday 08.00-18.30equating to 52.5 hours per week. The surgery has also signedup to theGovernmentinitiative of extended hours. This means that we will offer additional appointment slots on either a Tuesday earlier mornings, Wednesday evenings and Saturday mornings. The offered appointments rotate so please ask reception if you would like to book one of these appointments.
Further information on the services we offer
BLOOD SAMPLES & TESTS
We have received feedback that our blood sample appointment times can be restrictive, and could we add further appointments throughout the day. Unfortunately the blood sample appointment times are set to coincide with the courier who collects the samples for Burton Queens Hospital. All of Newhall Surgery blood samples are taken to the pathology lab at Burton Queens Hospital. The blood samples are analysed and the results are sent to the surgery. The courier has a pre-set route as they collect for most of the surgeries in the area, this is why our tests usually end before 11.20 am. We have asked if this could be reviewed as we know it restricts the service we can offer.
Newhall Surgery blood sample clinics run from 08.00 until 11.20 (Mon-Fri) and we offer 600 appointments per month. We are aware that Newhall Surgery offers more in house blood sample appointments than others in the area. However, if these times do not suit your needs you can always collect your blood sample form and visit the hospital department who are open 08.30 – 16.45 Mon-Friday, where no appointment is necessary, it is a sit and wait service.
What happens to your blood sample, see below
TEST RESULTS, RESPONSILBILITES & CALL BACK SERVICE
· Please remember it is your responsibility to contact the surgery for your test results.
· If you have an abnormal test result the surgery will make reasonable attempts to contact you.
· Please ring after 1pm and we will book a call back for you at your convenience. Dependant on demand this may not be on the same day. Any urgent results will be priority.
· A clinician will ring you back with your results at the agreed time
Our reception staff are unable to give you your test results as they are not clinically trained.
HOLIDAY IMMUNISATIONS –
Are you thinking of booking a holiday abroad? Do you realise you may need some vaccinations for your forthcoming holiday? You need to book an appointment with one of our Practice Nurses 8 weeks before departure.
SMOKING - DO YOU NEED HELP IN QUITTING?
You can get help and support via the Stop Smoking service. Contact the following number 0800 085 2299.
There are also advice tips and tools on the NHS Choices Website, www.nhs.uk or www.smokefree.nhs.uk where you can obtain a free quit kit.
CONTRACEPTIVE SERVICES
The surgery offers a wide range of contraception services. Details are listed below, if you would like any further information regarding these services please book an appointment with one of our Nurses.
Combined Pill & Progestogen Only Pill (POP)
The combined pill contains oestrogen and progestogen, the other pill known as POP contains only progestogen. Useful for young healthy women who can reliably take pills. You will need to be reviewed by a GP or a Nurse every 6-12 months if you start either of these medications.
Implanon /Nexplanon Implant
What is it ? A small flexible rod which is placed just under the skin. Contains Progestogen only. This lasts up to 3 years, and is useful for women forget to take their pills.
Dr Hignett is qualified to insert and remove contraceptive implants.
Depo Provera Injection
Injection containing Progestogen. Injected into a muscle every 12 weeks by a Nurse. Again useful for women who forget to take their pills.
We follow a strict protocol for ladies who miss their last date for renewal.
IUD (The Coil)
Intrauterine device that is fitted into the womb (by a GP). For women who want longer term contraception; or who do not want to take hormones. Lasts up to 5 years.