MUKESH BATHIJA

Project Manager

PO Box 12408, Dubai, UAE • Mobile: +971 50 6523757 • E-mail:

LinkedIn Profile:

  • Result-driven professional with over 13 years of experience in the IT industry. Certified PMP with over 6 years of experience who has demonstrated executional excellence and effective governance in successfully delivering over 30+ projects mapping to the business needs/requirements.
  • Thorough understanding and hands-on experience with design, development, implementation, maintenance, support and integration of IT systems using SDLC, ITIL best practices, Agile and Traditional (Waterfall) Project management methodologies.
  • Quality-conscious professional who effectively leads teams in identifying and implementing business changes/improvements with innovative IT solutions.
  • Exceptional interpersonal communicator who effectively interacts with all levels of management, vendors and other types of stakeholders.

Education & Certifications:

Project Management Professional Certification Jan 2009 –Jan 2018

Project Management Institute (PMI), USA
Member ID 1264375

ITIL 2011 May 2013

APM Group Ltd (APMG), UK

Agile & Scrum Training Dec 2012

Conscires Agile Practices

Aligning Project Management with Organizational Strategy July 2009

IIR Middle East

Bachelor of Science in Computer Science Dec 2000

University of Houston, Texas Clear Lake, U.S.A (Sharjah College Campus)

Dean’s List Student graduated with C.G.P.A – 3.56

Skills:

  • Web Technologies: ASP.NET, Java/J2EE, PHP, XML, HTML, CSS, JavaScript, Web Services, C, C++, COBOL, PASCAL
  • CRM Packages: MS Dynamics CRM 2011/4.0, NetSuite, Oracle E-Business Suite, SAGE CRM
  • ERP Packages: MS Dynamics Great Plains 2010, NetSuite ERP
  • Database Technologies: Oracle Server, MS SQL Server 2012, PL/SQL, MS Access 2010
  • Microsoft Tools: MS Project 2013, MS Office, Visio 2013, SharePoint 2010, InfoPath Designer 2013
  • Application Development Platforms: MS Visual Studio 2010, Silver Light 4
  • Mobile Platforms: iOS, Android
  • E-commerce Payment Gateway Systems: PayPal, 2CheckOut

Major Delivered Projects:

  • Dubai Mercantile Exchange (DME) Datacenter Relocation:Successfully managed infrastructure migration of DME’s primary datacenter aided with a reliable fallbackBCP/DR strategy within stipulated budget of $500K as per schedule with zero downtime by downsizing operating facility of 80 racks to 3 racks with state-of-art technological equipmentthat contributed to 75-80% cooling cost savings annually.
  • Systems Migration of DME products to Chicago Mercantile Exchange (CME) trading platforms: Successfully managed a team of over 35 members to deliver large-scale strategic initiativecomprising of technological accessibilities, regulatory & compliance matters, legal & service agreements, market data modifications and customer support thatresulted in seamless transition of DME products to CME trading platforms. With a budget of over $1 million, the project was conducted over duration of 6 months spanning 4 different time zones (Dubai, Singapore, Chicago and New York). This enhanced global exposure of DME products in more than 80 countries. DME was honored with 'Best innovation by an exchange in the field of customer service, MiddleEast’ award from FOW, a leading global derivatives magazine.
  • MS Dynamics GP 2010ERP implementation:Spearheaded ERP roll out by ensuring system customization was in line with DME’srequirements. The project’s budget was $125,000 and other custom applications such as Expense Claims Automation and Purchase Requisition forms were integrated into the ERP as part of the project.
  • Deployment of MS Dynamics CRM 2011: Led enterprise-wide customization and adoption of MS Dynamics CRM 2011 to assist DME front office by providing them adequate training in using strategic tools such as customer records management, sales force automation, campaign management to achieve productivity improvements.
  • DME Membership Application: Successfully led all phases of software development lifecycle (SDLC) to deliver industry standard custom software program enabling customers to apply for membership at the Exchange. Accomplishment of this project resulted in shortened application submission/approval processes from “months” to “days” and has generated revenue gains of $1.5million till date.
  • DME Chinese Microsite: Successfully spearheaded and delivered design & development of the DME website in “Chinese Simplified” language keeping up with the popular global trend of the availability of website in more than one language. Attained growth of customer base in China by 32.27%post February 2014.
  • “Go-Green” Initiative: Managed implementation and operation of SharePoint 2010 document/content management system across DME, establishing a secure and robust foundation for the organization’s ‘paper-less environment’ initiative with embedded business process workflows.
  • NetSuite Implementation in Tejari: Successfully involved in the customization, implementation and support of NetSuite (E-Commerce, CRM & ERP modules) for Tejari UAE and its franchisees in different countries. The project had a budget of $1 million and the implementation provided significant operational & business benefits to end-users in 12 countries.
  • Tejari Link E-Commerce Portal: Supervised project team (10 members) to lead the design & development of a highly flexible, comprehensive integration Module to extract, transform and transfer information related to Tejari’s 100,000+ customers among different business systems.
  • Tejari Corporate Portal: Managed implementation of Tejari corporate website, including seamless system integration with Tejari’s ecommerce products. This project is showcased as a case study on Microsoft’s website.

Career History:

Project Manager – Dubai Mercantile Exchange (DME) Jun’ 2007 – Oct’ 2014

  • Accountability for providing clear vision and delivery of strategic business/IT projects,ensuring undertaken projects/programs are executed with best practices and techniques, creating detailed project road maps, plans, schedules and work breakdown structures.
  • ManagingIT services inclusive of Project Management Office (PMO), Enterprise Risk Management (ERM) framework, enterprise application management/support and helpdesk functions and also motivating team to deliver high quality deliverables for optimal value and realization of business benefits.
  • Preparing and developing annual ICT budget of $1million and ensuring cost savings and effective utilization of allocated funds.
  • Exercising Change Management & Service Management with service provider Chicago Mercantile Exchange (CME) for launching products on the CME Trading platforms, following up and performing impact analysis for all change requests.
  • Recommending information technology strategies, policies, and procedures and delivering effective and responsive IT applications/solutions.
  • Engaging with KPMG in terms of them conducting audit of policies, procedures and processes operating within the organization pertaining to Information Technology function and selected SLAs/OLAs enlisted by DME.
  • Sole ownership of the corporatewebsite ( – technical, design, business functionalities/features and marketability.
  • Building recognition of the DME brand and messages through integrated marketing communications channelsbyimplementingSearch Engine Optimization (SEO) methodology and employing digital content strategy on social media platforms such as Twitter, YouTube and LinkedIn.

Technology Officer – Tejari FZ LLC Jul’ 2006 –Jun’ 2007

  • CRM Administrator with responsibilities for rollout & support of NetSuite CRM at Tejari Head Office & International locations.
  • Assisted with Tejari product launches and enhancements and also identified technology gaps.
  • Extensive assessment of technologies of interest to Tejari and suitably incorporate in products to improve quality of Tejari offerings.
  • Managed the development of technical & operations manuals covering product enhancements.
  • Conducted user pilots and training for new products introductions and enhancements.

Developer / E-Business Co-ordinator – Emerson Climate Technologies Jan ‘2004 –Jul’ 2006

  • Single-handedly developed and implemented the bi-lingual (English + Arabic) Middle East & Africa Portal.
  • Server-Side Programming (JSP & Java Beans) and Client-based scripting (JScript/JavaScript),
  • Implementation of ORACLE9i Database, and timely evaluations/backups,
  • GUI Development using VB.NET, Back-end - MS ACCESS/MS-SQL Server (depending on the scale of project).
  • Planned Online Sales Strategies, Evaluating & Coordinating with Sales Managers.
  • Internal Marketing assessments & interfaced with different product divisions for quarterly Company Newsletter “Climate Solutions”.
  • Travelled to train customers/ prospective clients for using the Online Customer Portal across Middle East & Africa.
Web / Software Developer - The Websmiths F.Z, Dubai Internet City Apr’2001 – Nov’2003

The job presented a first hand experience in using technical concepts of the study attained. It offered an opportunity to Conceptualize & Develop/Implement creative Web Portals with a client-oriented focus. The Development was
primarily done using ASP/PHP Server-side scripting languages based on various backgrounds such as Products-centric, Health Awareness, Corporate, Gaming, E-commerce Driven, Fashion themed, etc.

Personal Details:

Nationality: / Indian
Date of Birth: / 29th December 1978
Marital Status: / Married
References / Available on request