Victorian Student Satisfaction Survey
Frequently Asked Questions
What is this survey about?
The Victorian Student Satisfaction Survey collects information fromallVictorianstudentswhocompleted or left early from vocationaltrainingin 2016. Results from the survey are used to improve the quality of vocational training in Victoria, which is a key element of SkillsFirst.
Why should I participate?
This is your chance to have a say in improving the training you undertook in 2016. Results from the survey will be used to improve the quality of vocational training – better quality vocational training will help Victorian students improve their skills and obtain better outcomes aftertraining.
Completing the Victorian Student Satisfaction Survey is voluntary, but the more students who respond to the survey, the more the results will represent all students who completed vocational training in 2016. This means the Victorian Government can make decisions that benefit as many students as possible in the training and TAFE system.
What information will I be asked about?
The survey will ask a range of questions, including:
•How and why you chose thetraining
•Satisfaction with thetraining
•Your employment situation after thetraining
•What further training, if any, you are currently enrolledin
•If you didn’t complete the training, why was this thecase?
How did you get my details?
ThetrainingprovidersentyourcontactdetailstotheDepartment of Education and Training (DET) to receive payment for the training they provide – this information was then provided to the Social Research Centre (SRC) to conduct thissurvey.
Contact details provided to the SRC will only be used to administer the survey. The survey complies with the requirements of the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Further information on the Victorian Privacy Principles and the SRC’s privacy policy can be accessed from
How will my privacy be protected?
WhenthesurveyclosestheSRCwilllinkyoursurveyresponses with information about your course and training provider. Your detailswillbedealtwithinaccordancewiththePublicRecords Act 1973 and the Privacy and Data Protection Act2014.
What if I don’t think I did the training?
That’s ok – you may have undertaken similar training to the training shown on the front of this letter in 2016. If so, you can complete the survey and be entered into the prize draws. If you did not undertake similar training, never enrolled in any vocational training in 2016 or would like to make complaint about TAFE or your training provider, please call the TAFE and Training Help Line on 131 823 or email
What if I don’t recognise the training provider?
That’s ok – sometimes training providers change names or usedifferentnamesfordifferentpartsoftheirbusiness,orthey organise the training to be conducted by another provider. If yourecognisethe training shownonthefrontofthis letter, you can complete thesurveyand be entered into the prize draws.
Ionlycompletedoneortwosubjects.Doyoustillwantme torespond?
Yes. Your response to the survey is important, even if the training was only of a short duration (e.g. a one day course provided by your workplace). All responses to the survey will be used to improve vocational training in Victoria and be entered into the prize draws.
Need further information?
Web:
Telephone: 1800 799 841
Email: