Job Title:Night Support Worker

JOB DESCRIPTION

To whom Immediately Responsible:Project Manager

Accountable to:AIR Manager

Salary:£17,680.00 per annum

Hours of work:42.5 hours per week. Actual hours depend on the requirements of the service and the night shift pattern applicable to the post. There may be some evening meetings which staff are required to attend as directed and for which no overtime is paid. However TOIL may be taken as agreed by the Line Manager.

Holidays21 annual leave days, plus bank holidays

Probationary Period:13 weeks & 6 months

Pension:Automatic enrolment in our pension scheme will occur from 1 May 2014. From that date pension contributions of 4% will automatically be deducted from your salary payment, unless you choose to opt out of this pension arrangement.

Interest Free Travel Loan: Available after successful completion of probationary period.

Expenses: Staff are reimbursed with costs that are incurred in the performance of their duties, within an agreed budget, and sanctioned by their Line Manager.

Contract of Employment: Issued on appointment to post

Handbook: Issued during induction, containing full information of Terms and Conditions of Employment and Policies and Procedures of Cyrenians.

Screening:This post is subject to satisfactory references, Pre Selection Health Assessment & an enhanced DBS Disclosure

JOB PURPOSE

The Night Support Worker will be responsible for managing the building to ensure that the accommodation provided to the customers is safe and secure through the provision of overnight support service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.

KEY RESPONSIBILITIES

Standards & Objectives / Examples of ‘Objective Achieved’ Evidence
Service Delivery
To provide waking night support, taking responsibility for all aspects of the safety and security of the project whilst on shift. / Demonstrates an awareness of, and understanding of, the actions that need to be taken in response to customer(s) needs and behaviours.
To provide an immediate response to customer(s) in the event of a health or other emergency, taking prompt action and ensuring that other services are accessed as appropriate. To contact the sleepover worker / on call manager as appropriate for support to deal with an immediate situation or crisis. / Demonstrates knowledge of how to take appropriate action to deal with emergencies or crises. Has an understanding of the individual needs of the customer(s) in the project, thereby informing what is the appropriate response to any given situation.
To work with customer(s), as directed, and on own initiative, supporting them through crisis situations. / Can show knowledge and understanding of the ‘triggers’ that may result in a customer seeking emergency help, or which may result in the customer presenting with challenging behaviour. Demonstrates the capacity to handle a crisis appropriately, according to the situation and the particular customer.
To undertake regular security checks of the building in line with Cyrenians Health & Safety Policy, reporting any observations relating to Health & Safety to senior staff at the earliest opportunity and checks and monitors CCTV systems / Written and oral communications demonstrate the ability to recognise potential Health & Safety issues and that these have been effectively communicated to the appropriate senior staff member. Demonstrates the ability to take the correct action in a security emergency, including knowing when it is necessary to contact the emergency services.
To take part in handovers at the beginning and end of the shift, reporting any observations or incidents to the incoming staff of which they need to be aware. / Communicates clearly, and succinctly, to colleagues and managers in both written and oral form. Recognises and understands the need for all written communication to be precise, accurate and professional, and of a standard that can be scrutinised by relevant agencies.
To undertake cleaning duties of the office and communal areas of the project as appropriate and as directed by the line manager. / Carries out these tasks in a timely manner and to the standard required. Reports any defects or problems identified during cleaning via the communications book and / or the ‘to do sheet’.
Operational Duties
To attend regular performance management meetings, staff meetings, and any other meetings as directed by the Project Manager. / Performance management notes show positive engagement with the performance management process and a willingness to act upon the development needs identified. Attends team meetings as appropriate and participates actively in the review and development of the services provided by the project.
To take part in Training as required and as directed by the Project Manager or by Human Resources. / Training record shows satisfactory attendance at training sessions. Performance management notes indicate that the learning gained has been translated into improved work performance.
To carry out all duties and responsibilities in accordance with Cyrenians operational policies & procedures. / Demonstrates knowledge and understanding of Cyrenians policies and procedures, knows how to access them when required, and adheres to them when carrying out operational duties.
Handle any cash transactions in accordance with laid down procedures. / A receipt is obtained for all petty cash transactions, as per operational policies.
All financial transactions are recorded in accordance with Cyrenians practice.
Demonstrate a commitment to work in an organisation where the input of all staff and customer(s) is heard and valued equally. / Maintain professional standards at all times and challenge discrimination whenever it is encountered.
To be fully aware of the emergency procedures, e.g.: Fire & Gas. / Participate in regular emergency drills and demonstrate knowledge of the procedures.
To undertake any other duties and responsibilities, as directed. / Demonstrate a willingness to undertake such activities, when asked to do so, and to develop additional skills, if requested.

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, customer and commissioner needs change. Consequently the organisation will review and revise this Job Description as required in consultation with post holders.

DISCLOSURE & BARRING SERVICE – DISCLOSURE

The organisation aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The organisation welcomes applications from diverse candidates. Disclosure & Barring Service checks will be taken into account for requirement purposes only when the conviction is relevant.

As the organisation meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a disclosure & barring service check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

NIGHT SUPPORT WORKER PERSON SPECIFICATION
Part 1. The following are the essential experience/skills/personal qualities required for the job, which will be used to short list candidates for interview using the application form. They will also be measured at interview or with a test.

A minimum of 18 months experience working with adults who have complex needs including learning disabilities and mental health needs.

Experience of engaging with and motivating customers to develop the skills and confidence needed to love as independently as possible.

Experience of monitoring CCTV systems and managing health and safety issues.

Team Working: Willingness to work proactively within a team setting, sharing knowledge and ideas and a willingness to listen to and learn from work colleagues

Personal Effectiveness: Motivated, adaptable, perseverant and accurate. Able to prioritise work and deal with conflicting demands.

Problem Solving and Decision Making: Ability to use logical processes for solving problems and decision making.

Communication: Written and verbal communication is precise and accurate.

Maintaining / Using Systems: Uses and contributes to organisation systems accurately and effectively.

Commitment & Integrity: Ability to maintain social, organisations and ethical values in all actions and work in a manner that respects the values and ethos of Cyrenians.

Equality Diversity & Rights:A commitment to promoting Equal Opportunities and to valuing diversity which will include being willing to relate positively with people from diverse backgrounds.

Ability to work a changing shift pattern of waking night duties.

Part 2. The following are other essential skills/ personal qualities, which will be measured at interview or with a test.

Numerate and literate: able to add, subtract, do basic calculations and record financial information. Able to keep written records, write letters and draft short reports.

Physically robust and emotionally resilient, able to cope under pressure and to seek support when necessary.

/ How Measured
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
AF, I
I, T
I

KEY: AF = Application Form I = Interview T = Test