Robert L. StallardPage 1
Consultant Business AnalystProject Manager Administrator
Technical Communication Salesforce.com/Force.com
Katy, TX 77493 Phone:281-347-3081Mobile: 713-870-7140E-mail:
Profile Summary
Resourceful, highly accomplished bilingual (English/Spanish) information professional with more than twenty years of experienceprovidingcost-effective information deliverables and value-added services that exceed expectations.Performed in multidimensional roles for global businesses in the US and Venezuela.
Roles Performed – Management consultant, project and functional manager, team leader, business analyst, Force.com platform and web applications manager/developer, sales administrator, technical writer/translator, and trainer.
Business Areas – Consulting, oil and gas (upstream/downstream), seismic acquisition/imaging technology, flow computing technology, hardware/software, manufacturing, training, among others.
Core TalentsKnowledge
Project Management & Consulting–Planning, leading,and fulfillment of sophisticated global information and knowledge projects.
Business Process & Management Systems Analysis–Planning, leading,and performing information discoveryand analysis of processes and practicesfor determining solutions to problems.
Business Technical Communication–Creation, design, development,localization,and management of information and instructional content in English and Spanish.
Staff Supervision Development – Job/role development, hiring, coaching (training and supervising), and appraisal of employees, contractors, and temporary workers.
Human Relations – Interaction with people at all levels of diverse disciplines and cultures, including clients, vendors. contractors, staff, government officials, and others.
Languages & Acculturation – Native mastery of both English and Spanish with a profound understanding of U.S. and Latin American cultures, and the capacity to relate with a diversity of cultures.
Software Tools–Proficient in the use and configurationof manyMicrosoftWindows-based, web-based,on-demand SaaS, and open source software applications and utilities:
Force.com/Salesforce.com platform (advanced configuration and administration);
Microsoft Windows operating systems and Linux/Apache/MySQL/PHP (LAMP) server;
Adobe Software,Microsoft OfficeSuite (all versions), and OpenOffice Suite;
Interactive authoring (web, multimedia, (X)HTML, CSS, CHM, PDF, CD-ROM);
Graphics and video editing;
Customer relationship management (CRM) applications;
Content management systems (CMS) and document/file repositories;
Collaborative tools (instant messaging, web/video conferencing, FTP, WebDAV, Microsoft SharePoint, Microsoft Project, Microsoft Outlook, webmail, various others);
Many more…
Professional Experience
Consultant Technical Communication & Salesforce.com/Force.comFeb’86-Present
Independent Contractor; Houston, TX and Venezuela.
Provide diversified business analysis and management consulting services in technical communication and Force.com/Salesforce.com.
Provided business/technical documentation and information project management services in English and Spanish, working onsite in the Houston metro area and in Venezuelafor diverse clients, and remotely for domestic and international projects.
Performed as management and project consultant, cross-functional process facilitator/liaison, trainer, technical writer, editor, and language translator.
Designed, authored, and translated processes, policies, procedures, organization structures, job descriptions, white papers, technology briefs, hardware/software user documentation, quality systems and QA certifications (TQM, ISO 9000, API Q1),and various other business and technical documents.
Contracteddirectly with client and as subcontractor to consulting firms contracted by client-end users.
Client End Users:
INOVA Geophysical
ION Geophysical
Plant Production Services (P2S), a Flour Corporation subsidiary
Paradigm Geophysical Corporation
Geotrace Technologies
ExxonMobil and overseas affiliates
Petrozuata (former Conoco-PDVSA joint venture)
Compaq Computer Corporation (now HP)
Omni Flow Computers
Valley Forge (formerly Kitba Consulting), an SPX Corporation subsidiary
M&H Energy Services
Renaissance Worldwide (now Aquent)
Before 1997 in Venezuela: Venezuelan national oil company, its affiliates and vendors;various Venezuelan manufacturing plants (oil & gas spiral-weld line pipe and valves, food and beverage packaging caps, automotive windshields, among others); Venezuelan service companies (training, hotels, tourism, security guards, among others); Venezuelan university research projects.
Technical Sales RepresentativeJun’10-Oct’11
INOVA Geophysical Equipment Limited; Stafford, TX
(formerly Input/Output, Inc. / GX Technology Corporation)
Analyzed, developed and delivered quotations and proposals by assessing client’s needs and specifications.
Prepared data and reports for sales forecasting.
Maintain price list for all products.
Provide technical sales support for the sales team on all products, acquiring the necessary technical knowledge.
Recommend improvements to processes and applications (Salesforce.com, BigMachines, Syteline).
Professional Experience, continued
Manager Logistics ApplicationsSep’05-Feb’09
ION Geophysical Corporation; Houston, TX
(formerlyInput/Output, Inc. / GX Technology Corporation)
Managed a small department responsible for designing, developing, deploying and managing global web-based database applications developed on the Force.com platformfor the Imaging Solutions Division(spanning Houston,Denver,EAME,and Latin America), including related processes, practices, procedures,budget, training, user support, staff, and vendor relations.
Translated and edited (English/Spanish) various documents and portions of company website.
Dramatically reduced the time spent by sales managers and executives preparing revenue and other reports to about one tenth by consolidated multiple disparate spreadsheets and reports used in sales operations into a single web-based, database-driven application.
Promoted twice in the first two years from CRM & Sales Coordinator to CRM Application Manager at GX Technology and subsequently, to latest position.
Force.com applications and Prototypes:
Salesforce.com Customer Relationship Management (CRM) app, highly customized
Facilities and asset management
Quality, Health, Safety, and Environment Management System (QHSE-MS)
Human Resources Management System (HR-MS)
Electronic file/document repository
Integrated enterprise portal
Sales Administrator, Services USAJul’04-Sep’05
Paradigm Geophysical Corporation; Houston,TX
Managed sales information including CRM database (Pivotal), forecasts, statistics, and reports.
Designed, developed, and owned electronic reports, forms, spreadsheets, proposals, sales presentations, web-based information, multimedia interfaces, and interactive CD-ROM publications.
Technical Writer/TranslatorAug’99-Feb’02; Mar’97-Feb’99
Omni Flow Computers, Inc.; Stafford, TX
Rehired to continue performing technical writing functions as before (see below).
Lead and developed technical documentation projects targeted to end usersof proprietary electronic flow measurement technology.
Authored more than 3000 pages and over 1000 topics published as user manuals, technical bulletins, context-sensitive HTML-help (software user assistance), and computer-based training (CBT) user and administrator guide.
Translated (English/Spanish) marketing literature, technical articles, and numerous other documents.
Elected by coworkers as the "Highly Innovative Employee" for 1998, receiving a plaque.
University Education
Bachelor of Business Administration in Industrial Management
Universidad de Oriente, Núcleo Anzoátegui; Venezuela
Graduate of a six-year licentiate program (BBA degree equivalent).
Served two years as Director of Culture for the Committee of Cultural, Social, and Sport Activities of the School of Management Sciences.
Thesis: Business Philosophy and Policy as the Foundation of Management: A Proposal for the Small and Medium Industry.
Professional Development
Thousands of hours of professional-level training and autodidactical learning in the following:
Force.com/Salesforce.comadministrator and developer instructor-led workshops, advanced training, conferences,webinars, and self-learning.
Web development self-paced, web-based courses and.
Presenting Data and Information; Edward Tufte and Graphics Press, LLC.
Developing Business and Technical Communications; Information Mapping, Inc.
How to Write User Manuals: A Technical Writing Workshop; KeyeProductivityCenter and American Management Association.
Supervision Techniques for Continuous Improvement; Gestión Gerencial, C.A.
Employer-provided trainingonleadership,team building, human relations, managing change,efficient work practices,sexual harassment awareness, others.
Many more…
Professional References
Peter Jones
Phone: 281-731-6435
Email:
Occupation: CEO at Vector Seismic Data Processing.
Relationship:Former supervisor, colleague, and client.
Duration: More than 14years.
John Tinnin
Phone: 281-781-1117
Email:
Occupation: Director, Reservoir Solutions - GX Technology at ION Geophysical Corporation.
Relationship: Client and former colleague.
Time Acquainted: More than 10years.
Arnold DelToro
Phone: 832-264-0730
Email:
Occupation: Flow measurement technology consultant and technician.
Relationship: Former colleague.
Time Acquainted: More than 10years.
Ken Ashworth
Phone: 281-795-4222
Email:
Occupation: Entrepreneur and IT specialist.
Relationship: Former colleague.
Time Acquainted: Approximately 4 years.
Tony Sabatino
Phone: 281-781-1100
Email:
Occupation:VP Planning & Logistics at ION Geophysical Corporation.
Relationship: Former supervisor.
Time Acquainted: Approximately 3 years.
Other Information
LinkedIn community member
Updated: 10 October 2011