Mario Lalonde
942 Boul. St-Jean-Baptiste
Mercier (Québec) J6R 2K8
Telephone: 450 699-1978
FAX: 450 699-3338
Email address:
SUMMARY
Computer technical support specialist with a practical working knowledge of Cisco network equipment, methodical and with a good sense of organization. A.E.C. Technical Informatics, option Managing Computing Network. Good aptitude for problem solving and an excellent teamworker. Experience in international customer service of a diversified nature. Assembly of PCs and experience in software installation. Good communication skills in oral and written French, English, Portuguese and functional skill in Spanish. Diligent, serious and honest.
EDUCATION
- A.E.C. Technical Informatics, option Managing Computing Network Sept. 2008 - Dec. 2009
Institut Teccart (LEA-5U), Montreal. Mention High Distinction
- A.E.C. Customs Clearance Jan. 2008 - Aug. 2008
Cégep André-Laurendeau (LCA-BM)
- A.E.C. Management Software - Microsoft Office 2003 Sept. 2007 - Dec. 2007
Cégep André-Laurendeau (LCE-4A)
TECHNICAL KNOWHOW
- Materials: Computers, routers and hubs CISCO, cabling
- Systems: Windows XP, Windows Server, and Exchange Server 2003 and 2008, Linux, Novell, Cisco IOS, VMware
- Networks: TCP/IP, Ethernet, T1, routing protocols (RIP, IGRP, EIGRP, OSPF), VLAN
DESKTOP APPLICATION KNOWLEDGES
- Familiar with Windows, Microsoft Word, Excel, Access, PowerPoint, Lotus Notes
- Software: Trillium (Unicenter) Data Governance, Remedy Data Governance, TeamViewer, Netmeeting
- Active Directory
- Managing Windows networks
- Novell network management
- Linux network management
- Configuring routing protocols
- LAN implantation
- Deployment of VLANS
- The resolution of technical problems
EXPERIENCE
Technical Support Nov. 2010 - Mar. 2011
Videotron - A Quebecor Media Company, Longueuil
- Analyze calls and suggest a course of action for Videotron`s products
- Approximately 30 calls per day
- Reactivate passwords
- Document all calls received and resolved
EXPERIENCE (suite)
Technical Support Specialist Nov. 2009 - Mar. 2010
SITA - Specialists in air transport communications and IT solutions, Montreal
- Analyze calls and suggest a course of action
- Approximately 30 calls per day
- Redirect calls to level 2 in the case of necessity to the Trillium ticket office
- Acquire remote access to computers in order to resolve problems
- Assisted SITA employees in the use and configuration their computers
Administration Clerk and of Costumer Service Jan. 2007 - Aug. 2008
S.O.S. Santé + (Bio-stim) - Natural Health Store
- Taking product orders
- Advice to clients on purchasing of natural products
- Office administration
Public Relations Officer Jan. 2004 - Dec. 2006
Australia Needs Fatima, Sydney (Australia)
- Contact clients, both locally and throughout Australia
- Introduce the goals and the needs of the organization
- Deliver talks
- Sale of publications and literature
- Fund raising
Public Relations Officer Mar. 1997 - Dec. 2003
Volontaires pour une Civilisation chrétienne, Paris (France)
- Contact clients, both locally and throughout France
- Telemarketing
- Request contributions to the organization
- Explain and familiarize supporters as to the goals and needs of the organization
- Development of sales techniques
Achievement: Through the new techniques I developed, the cost of gaining new contacts
was reduced by 50%.
Clerk of the Administration and of Costumer Service Jan. 1996 - Feb. 1997
S.O.S. Santé + (Bio-stim) - Natural Health Store
Representative Jan. 1992 - Dec. 1995
House Publishing Padre Belchior de Pontes LDTA, Sao Paulo (Brazil)
- Develop the Magazine`s subscription network
- Contact potential clients throughout Brazil
- Publication sales
Administration Clerk Jan. 1989 - Dec. 1991
House Publishing Padre Belchior de Pontes LDTA, Sao Paulo (Brazil)
- Data entry
- Magazine layout
- Filing
OTHER EXPERIENCE
- Translation of business meetings from and into, French, English and Portuguese.
Mario Lalonde - Telephone: 450699-1978 -