Question 1

How would you rate the overall service from our present supplier Office Depot?

Very Good / 28.57% 6
Good / 28.57% 6
Satisfactory / 42.86% 9

Question 2

How do you rate the present delivery service we receive from Office Depot?

Very Good / 42.86% 9
Good / 28.57% 6
Satisfactory / 28.57% 6

Question 3

How do you rate the quality of the products provided by Office Depot?

Very Good / 19.05% 4
Good / 38.10% 8
Satisfactory / 38.10% 8
Unsatisfactory / 4.76% 1

Question 4

Please tick any areas of the contract that you feel could be improved

Office Depot seem to be cheap on most things, but on others can be an absolute rip off. I ordered some disinfectant the other day and it was around £35 at Office Depot but only £15 at ESPO for excatly the same product.

2/17/2014 10:14 AMView respondent's answers

I expect that buying stationary in bulk from one supplier is cheaper but when buying individual items (diaries, pens etc) is much cheaper if it was bought from elsewhere.

2/7/2014 6:54 AMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have increased Core/Contract items significantly from 120 to nearly 200 items

Why are contracted staioners far more expensive than buying similar or better quality products in the open market? eg W.H.Smith, Staples etc?

2/5/2014 9:11 AMView respondent's answers

I have been impressed with the service Office Depot have provided. The range of products on offer is sufficient: speed of delivery is very good; delivery and customer service staff are always very polite and helpful and the process for returns and credit notes is good.

2/4/2014 3:32 PMView respondent's answers

our service had major problems obtaining larger orders, office depot failed to communication with us when stock was out of order or unavailable they also repeatedly misled us about when a delivery would take place, when the item was still out of stock. Account Manager seemed unaware of any of the problems until procurement service had to esculate (more than once- the problem on our behalf) It took 8 weeks to get a quote to get an answer for a quote of items requireing printingl,

2/4/2014 2:43 PMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have asked for a single point of contact

When items out of stock, no one from Office Depot phones you to let you know. We have to do the chasing.

2/4/2014 12:53 PMView respondent's answers

The quality of the products are sometimes not reflected by the price. Some products have been of a poor quality for the price.

2/4/2014 11:08 AMView respondent's answers

Question 5

To reduce Charnwood Borough Council's CO2 emissions we could reduce the frequency of deliveries per week. What frequency of deliveries for the "New Contract" would you recommend?

Monday and Thursday

2/5/2014 2:28 PMView respondent's answers

It would be easier to educate staff to order for a single day delivery ideally, but then to have an emergency delivery if necessary

2/5/2014 2:25 PMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have asked suppliers to identify any savings for the authority for moving to a twice weekly delivery and for the provision of emergency deliveries.

Question 6

Are there any areas of improvement that you would like to see in the "New Contract"?

The current service is very restricted, and seems very costly even with the specially negotiated prices, it would be nice to have reasonable prices with better choices and perhaps even smaller quantities

2/5/2014 2:25 PMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have increased Core/Contract items significantly from 120 to nearly 200 items this is 63% of historic items ordered Items are also added to the contract at Contract review meetings

It would be nice to have a person designated at the new Contract Company whom you can phone for queries as when having problems, we end up having to explain the situation to different people each time when phoning.

2/4/2014 12:53 PMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have and will continue to have the facility

Flexibility to get items at more competitive prices or price matching

2/4/2014 11:12 AMView respondent's answers

Mitigation taken in Invitation to Tender Document

We have and will continue to have the facility

As office depot are the same company (or own ) viking direct, I was a bit amazed at the variance of prices. I ordered a coin counting machine approx 2 years ago and office depot were over £100 more expensive then Viking Direct for the same & identical product. Take that into account from my first paragraph , I struggle to understand why ? Are we been taken for a ride in that companies think we are a cash rich council?

2/4/2014 11:12 AMView respondent's answers

Sometimes the product numbers in the catalogues do not come when you are trying to order, information on products from the supplier needs to be maintained up to date.

2/4/2014 11:08 AMView respondent's answers