The Bendigo & District Aboriginal Co-operativeApril 2016

Position Description

Health & WellbeingGeneral Manager
Status / Full Time 1.0FTE
Classification / BDAC Executive Contract (Guiding Modern Award – Aboriginal Community Controlled Health Services Award)
Salary Range / $75,000 - $83,000pa plus superannuation
An attractive remuneration package in line with the skills and experience of the candidate will be negotiated. Salary packaging opportunities are available within those allowed by Government regulations.
Primarily Reports to / Chief Executive Officer
Secondary Reports to / N/A
Key Internal Relationships / Clinical Health Program Manager
Community Health Program Manager
Key Responsibilities Overview / The Health & Wellbeing General Manager is an executive management position reporting to the CEO. The position provides high level advice, strategic direction and leadership with regard to Primary Health, Community Health and Social & Emotional Wellbeing Services
The position ensures compliance with financial and risk management policies and procedures, relevant legislation and best practice standards. The position also ensures provision of a high level of client/patient service.
ORGANISATIONAL CONTEXT
The Bendigo & District Aboriginal Cooperative (BDAC) is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the Umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).
BDAC was founded to represent and provide services to the Dja Dja Wurrung community (Jaara people) and Aboriginal residents living in the Dja Dja Wurrung Boundaries. BDAC has a responsibility to ensure growth of services, development of our Aboriginal community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing employment and career pathways for Aboriginal people.
LOCAL WORK ENVIRONMENT
Bendigo and District Aboriginal Co-operative’s (BDAC) Health & Wellbeing Team provides a range of specialist health services for clients based primarily in the Dja Dja Wurrung community, including clinical primary practice, Community Health, Aged and Disability Support and Social and Emotional Wellbeing support.
POSITION OBJECTIVE
The Health & Wellbeing General Manager is responsible for providing effective operations to provide quality services through compliance, management, supervision and support to employees, and the community including promoting healthy lifestyles and healthy choices from a holistic position.
The Health & Wellbeing General Manager is responsible for the leadership, management, development and delivery of all area programs to meet legislative requirements and agreements negotiated with key stakeholders including the Department of Health (DOH) and the Office of Aboriginal and Torres Strait Islander Health (OATSIH).
BDAC CORE VALUES AND CULTURAL BEHAVIOURS
COMPASSION
(Cultural Respect) / We follow traditional hierarchy (Respect our Elders)
We behave in an open, fair and caring manner with people
We are attentive, supportive and encouraging
We treat others as we would like to be treated
We treat the individual as a person and not a condition
EXCELLENCE
(Cultural Affirmation) / We promote positively traditions, beliefs, and our heritage
We strive to attain and apply the highest standards of service delivery and clinical practice
Best practice will be achieved by our continuous learning, professional development, teaching and research
We regularly evaluate and reflect & act on feedback on our own practices
We recognise and promote innovation whilst maintaining cultural appropriateness’
COLLABORATION & TEAMWORK
(Cultural Knowledge) / We share cultural knowledge with our youth, Stolen Generation peoples, and non Aboriginal people working for our community
We inform & involve our staff, clients and community in decision making & encourage feedback
We identify and manage conflict constructively
We work collaboratively with other services, professionals, clients and carers
We foster effective teamwork
We provide knowledge to overcome barriers
INTEGRITY
(Cultural Practices) / We will embrace and evolve our culture into current expected practices
We adhere to professional, ethical and legislative codes of conduct
We fight for the rights of the mentally ill and substance users
We use resources effectively and in a transparent manner
We will keep our practitioners, clients and community informed
We ensure and enable our staff to advocate cultural practice in service delivery developments
RESPECT
(Cultural Safety) / We will build the capacity of our staff to have a voice for change of Non Indigenous Agency practices for better outcomes for Aboriginal people
We hold ourselves to account for how we behave
We respect individual and group differences such as culture, age and gender
We do not demean, bully or deride
In treatment decisions we are guided by best practice principles that protect the safety of our culture
KEY POSITION RESPONSIBILITIES
Financial Management /
  • Implement and manage the financial procedures in accordance with the Financial Policyand Procedures and the Delegations Policy as determined by the CEO and the Board
  • Participate in the preparation of OATSIH annual budgets, review and monitor area budgets to provide recommendations on required variances and provide reporting in regards to overall financial health of the Primary Health and Wellbeing Services.
  • Provide leadership in long-range fiscal planning to ensure continuity and solvency through effective and efficient Medicare systems and auditing process.
  • Provide recommendations regarding effective utilisation of long and short term Medicare income.
  • Develop budgets and/or costingsfor new initiatives for the primary care division as required
  • Prepare written reports and submissions for grants according to timeframes

Risk Management, Insurance, Quality Assurance & Compliance /
  • Actively participate in risk management for the Primary Health & Wellbeing Service. Ensure that risks for the primary health and wellbeing areas are reported and control strategies identified are implemented expediently
  • Ensure BDAC complies with relevant legislation and best practice principles in regards to our Primary Health, Aged Care, Disability and Wellbeing Services
  • Ensure ongoing compliance in meeting AGPAL/GPA accreditation & other relevant standards applicable to service area
  • Oversee service area legislative compliance including organisational policies and procedures and records management.
  • Insure accurate documentation of production and quality control data and records.
  • Direct activities to insure safety and compliance with quality control standards, regulatory compliance, and contractual agreements.
  • Ensure all responsible area’s have the technological systems required to deliver on its purpose
  • Actively facilitate and participate in Quality Improvement initiatives

Patient & Client Services /
  • Implementation of the Strategic and Operational Plans, including reviewing progressagainst the plans and setting appropriate targets
  • Ensure the provision of human, material and financial resources for effective servicedelivery
  • Ensure community consultation is inherent in program planning and delivery
  • Ensure Aboriginal culture is imbedded in the best practice systems of the organisation
  • Provide leadership for implementing quality assurance and risk mitigation strategiesin relation to program and service delivery
  • Communicate and liaise effectively with a wide range of stakeholders
  • Model best practice by prompt and appropriate management of internal and external patients and clients
  • Feedback, Incidents and Complaints policy is reflected in client relations
  • Code of conduct and related policies and procedures are reflected in staff relations
  • Facilitate and maintain effective communication with clients and staff
  • Actively seek client feedback and act upon findings
  • Identify and lead the implementation of enhanced client services
  • Represent the Health and Wellbeing Service at external meetings, forums, etc. and provide feedback as required
  • Develop, review and monitor client management systems for quality and effectiveness

Human Resources /
  • Manage service to ensure recruitment and contracting staff adheres to relevant BDAC policy and procedures
  • Manage to ensure staff development and training adheres to relevant BDAC policy and procedures
  • Monitor Primary Health staff compliance with annual mandatory educational requirements
  • Facilitate policy and procedure review, development and documentation relevant to Primary Health, Aged Care, Disability and Wellbeing staffing
  • Maintain staff relations and facilitate an environment where staff contribute to improving performance
  • Implementation Performance Management and improvement systems
  • Compliance to regulatory concerns and reporting
  • Provide development, review, support and guidance on all staffing matters including grievance and incident management

Workplace Health and Safety /
  • Cooperate with BDAC in complying with work health and safety legislation, as BDAC is committed to work practices that promote the highest standards of health, safety and wellbeing of all people in the workplace.
  • Ensure work practices are based on risk management principles that are integrated into the BDAC’s operations
  • Oversee infection control standards and infection control activities
  • Lead, monitor and make decisions affecting the health, safety and wellbeing for BDAC employees, volunteers, clients and visitors.
  • Direct and oversee service area activities and personnel.
  • Oversee and/or ensure good housekeeping at sites at all times.

Administration, Marketing & Planning /
  • Oversee preparation of an Annual Report on progress on short and long term plans and contractual obligations
  • Provide Bi-monthly Management reports on service areas to ensure organisational compliance in a quality assurance framework
  • Research and write briefs, discussion papers, analysis documents and proposals as needed to assist in determining and meeting long and short term strategic goals.
  • Facilitate the invitation of potential future promoters and supporters
  • Ensure staff, client, patient and stakeholder file integrity (file audit reports, analytical information where required, communication notations, etc.)
  • Maintain general oversight and insure accuracy of records including all registers
  • Assist in development of systems, forms and tools to increase efficiency and manage potential risk
  • Implement procedures for systematic retention, retrieval, transfer and disposal of client and other records, in accordance with regulatory requirements
  • Ensure that service area Manuals and other like documents are kept up-to-date, and staff have access

KEY SELECTION CRITERIA
  • Demonstrated Experience of managing a Medical Clinic
  • Demonstrated ability Primary Health Management including policy development, service development and planning
  • Proven ability to cope with conflict, stress and crisis situations
  • Excellent interpersonal skills; understands and manages the needs and expectations of stakeholders, staff and clients
  • Demonstrated understanding of the Medicare Australia system and claiming process
  • Understanding of Accreditation processes and Quality Assurance measures
  • Understanding of relevant legislation, policies and practices
  • Demonstrated ability of program management, delivery and evaluation
  • Understanding of, and a commitment to, the purpose and values of The Bendigo and District Aboriginal Cooperative

EssentialEducation, Training and/or Competencies
  • Qualifications in Practice Management discipline with post graduate management qualifications
  • A minimum of five years of experience in business management, planning and financial oversight.
  • A minimum of five years of experience in personnel management, including hiring, supervision, evaluation and performance management.
  • Experience in using Best Practice (Medical Software) for data collection and reporting

PROBIDITY AND CONDITIONS OF EMPLOYMENT
  • Must pass Criminal Police Records Check.
  • Must pass Working with children’s check
  • Must hold current Victorian drivers Licence
  • May be required to undertake Solvency check

EMPLOYEE STATEMENT

I have read, understood and accepted the above position description of Health and Wellbeing General Manager

EMPLOYEE NAME:………………………………………………………….

SIGNATURE:…………………………………………………………

DATE:………………………………………………………….

Health & Wellbeing General Manager PD 2016.docx

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